Catering Operations Manager

• Sep 2022 - Present

• Overall responsibility for the day to day running of the catering department at Grandstand Events LTD, covering the NAEC exhibition and conference facilities at Stoneleigh Park. • Plan, develop and deliver a full range of F&B services, with a focus on conferences, exhibitions, and banqueting for events ranging from 30 attendees to 21,000 attendees. • Overall responsibility for the day to day running of the catering department at Grandstand Events LTD, covering the NAEC exhibition and conference facilities at Stoneleigh Park. • Plan, develop and deliver a full range of F&B services, with a focus on conferences, exhibitions, and banqueting for events ranging from 30 attendees to 21,000 attendees.

Catering, Cleaning & Waste Venue Manager

• Jun 2022 - Aug 2022

• CCW manager working on the largest multi-sport event held in England in the last 10 years. • Responsible for the final planning and full operations management of Venue service contracts at Victoria Park, to deliver CCW services to key client groups. • Delivered CCW services to a spectator crowd of 5000 people per day • Facilitated in the delivery of 2500 Workforce, sport, and VIP meals daily with onsite caterers. • Operationally one of the longest running venues of the games, with 7 days of training and 9 full days of competition. • Supervision of multiple CCW contractors onsite daily, with a combined workforce of nearly 80 staff. Show less

Site Manager

• Aug 2021 - May 2022

* Working on behalf of HM Government to deliver National COVID-19 Testing Programme. * Managing continuous change & implementation of directives from DHSC and UKHSA. * Lead and developed a team of 38 direct reports in various roles, with all associated facilities, health and safety, security, procurement, training and KPI management responsibilities. * Supported Colleagues in knowledge sharing to ensure a delivery of consistent information to customers. * Trained and developed 4 site supervisors to site manager promotions. * Ensure that all aspects of mobilisation/ demobilisation of sites are completed inline with company/ client policy/procedures. * Support and guide fellow managers in the Test and Trace programme where required, on correct SOP/Procedures in an ever changing environment. * Assisted Regional administrators and Operations Manager with additional projects when required. Show less

Deputy Manager

• Feb 2021 - Aug 2021

* Manager of a large busy town centre LTS NHS Test and Trace Covid testing centre. * Delivery of an operational capacity for 120k Covid PCR medical tests per annum to the general public. * This included the set up of a brand new operation and the direct management of 38 staff in various roles across the site. * Provided coaching to staff to enable successful identification of candidates for supervisory roles. * Maintaining H&S, IPC and COSHH standards in line with DHSA and UKHSA clinical SOP framework. Show less

Covid-19 Operative

• Aug 2020 - Jan 2021

• Communicated up and down organisation to collaborate, solve problems and assist company to achieve goal in providing exceptional customer service. • Assisted customers to obtain biological specimens for coronavirus tests and prepared for laboratory transport. • Checked patient identifying information against records to uphold strict security, safety, and regulatory standards • Communicated up and down organisation to collaborate, solve problems and assist company to achieve goal in providing exceptional customer service. • Assisted customers to obtain biological specimens for coronavirus tests and prepared for laboratory transport. • Checked patient identifying information against records to uphold strict security, safety, and regulatory standards

General Manager

• May 2016 - Oct 2019

Diverse business housing a Premier events and functions venue, elite equestrian training, and breeding facility, with onsite restaurant. • Promoted from Equestrian Manager to General Manager on the merit of my excellent organisational skills, natural aptitude for people management and commitment to customer experience. • Managed arena events diary, responsible for booking and organising events from concept to completion, resulting in Oakridge being affiliated with several sporting bodies, and event bookings increasing by 48% • Focused on developing programs that deliver efficiencies and playing a leading role in the mobilisation, development, and implementation of robust operational processes. • Responsible for 16 direct reports, who deliver aspirational quality of service across all our business operations, from the on-site restaurant/ events centre to the high-profile equestrian training and breeding facility catering to the elite western horse market. • Implemented a strategic expansion plan, Oakridge Arena now hosts events for several professional sporting bodies, the events restaurant is now open full time to the public, increasing revenue and community connections. • Managed budget implementations, employee reviews, training, schedules, and contract negotiations. • Identified and capitalised on community business opportunities with effective networking. • Worked directly with owners and all departments to brainstorm, discuss strategy and mitigate issues. Show less

Senior Bar Staff/ Waitress

• Sep 2014 - May 2016

* Multi-award winning country pub and dining room. * Processing and documenting cash flow, including floats and safe reconciliation. * Adapting a calm and logical approach when dealing with any customer issues, reaching rapid and satisfactory resolutions for all concerned to maintain excellent relations. * Multi-award winning country pub and dining room. * Processing and documenting cash flow, including floats and safe reconciliation. * Adapting a calm and logical approach when dealing with any customer issues, reaching rapid and satisfactory resolutions for all concerned to maintain excellent relations.

Sole Owner/ Proprietor

• Jun 2011 - May 2016

• A Livery and sales production yard. • Developed the business from start up. • Hired, trained & supervised staff. • Fostered relationships with clients and suppliers. • Enhanced company image through highly professional sales and marketing materials. • Managed finances developed forecast of revenue, expenditure, and profit. • Overall responsibility for all aspects of equine care and management. • A Livery and sales production yard. • Developed the business from start up. • Hired, trained & supervised staff. • Fostered relationships with clients and suppliers. • Enhanced company image through highly professional sales and marketing materials. • Managed finances developed forecast of revenue, expenditure, and profit. • Overall responsibility for all aspects of equine care and management.

Bar Staff

• Feb 2014 - Sep 2014

Equine lecturer

• Oct 2012 - Jun 2013

• Part-time lecturer in Animal Biology, Equine Anatomy & Physiology, Business Management, and Horse Husbandry. • Excellent track record fostering, motivating, and encouraging student learning. • Selected, adapted, and developed appropriate strategies for student groups and teaching programs, inspiring student development and the achievement of improved grades. • Maintaining records to monitor student progress, achievement, and attendance. • Part-time lecturer in Animal Biology, Equine Anatomy & Physiology, Business Management, and Horse Husbandry. • Excellent track record fostering, motivating, and encouraging student learning. • Selected, adapted, and developed appropriate strategies for student groups and teaching programs, inspiring student development and the achievement of improved grades. • Maintaining records to monitor student progress, achievement, and attendance.

Rider

• Nov 2008 - Feb 2010

Produced young-stock for sale and competition Produced young-stock for sale and competition

Dressage Rider

• Apr 2003 - Feb 2010

Commercial Cleaning Supervisor

• Jun 2004 - Sep 2009

Stud Groom

• Jun 2005 - Nov 2005

Waitress

• Oct 2002 - Sep 2003

Bar Attendant/ Waitress

• Oct 2001 - Sep 2002

Bar staff and waitress at a popular country pub and restaurant. Duties also included food prep and pot wash. This was a part-time role outside of my full time job. Bar staff and waitress at a popular country pub and restaurant. Duties also included food prep and pot wash. This was a part-time role outside of my full time job.

Head Groom/ Yard Manager

• Sep 2001 - Sep 2002

Competition Groom

• Jun 2001 - Sep 2001

Sole Charge Groom

• Nov 1999 - May 2001

Head Event Groom

• Jun 1999 - Nov 1999