Experience

The Admiral at The Lake

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Environmental Services Manager

  • Jul 2019 - Present

  • Plan, organize, develop, and direct the overall operation of Environmental Services in a CCRC senior living facility in accordance with federal, state and local standards• Ensure that standards of cleanliness, sanitation, and safety are maintained throughout the community• Achieve and maintain optimal resident satisfaction and customer service• Hire EVS/Housekeeping staff, manage staff schedules, provide direction and oversite, and ensure that staff has adequate supplies to perform responsibilities• Manage waste handling, recycling programs, and medical waste disposal• Management of pest control provider, medical linen services, and floor care vendors• Supervise the set-up and tear-down of resident and community events and activities• Provides support to the Facilities Director Show less

• Facilities Coordinator

  • Aug 2018 - Jul 2019

  • Supported Facilities and Environmental Services departments at a CCRC senior living community• Served as the liaison to residents and staff via verbal and written communicationsregarding departmental operations• Responded to inquiries and complaints in a professional, respectful, and timely manner• Regularly walked the community to ensure quality control measures are continually maintained• Supervised community-wide projects by scheduling service, communicating to residents and staff, coordinating overall work and resolving any problems that arise• Performed various administrative tasks such as ordering supplies, invoicing residents, creating forms, and completing contract requests • Oversaw apartment unit turns and construction projects, ensuring projects stay within budget and are completed on schedule• Was a participating member of the Facilities Management Liaison Committee and the Safety Committee Show less



Brookdale Lake Shore Drive

• Engineering Coordinator

  • Apr 2013 - Present

  ● Assist the Director of Engineering in all aspects of managing the maintenance of a 40-story high-rise retirement community. ● Manage essential projects with the goal of delivering every project on time, within budget and within scope. ● Code invoices to the appropriate G/L account and submit to accounts payable for payment. ● Build and maintain relations with vendors and contractors, obtain quotes or bids for repairs and maintenance, schedule projects, and purchase materials. ● Supervise and participate in purchasing for engineering and facilities management, including maintaining supply inventory. ● Submit all requests for capital expenses to Asset Management for review and approval. ● Manage engineering staff schedules, attendance, and time-tracking for hourly associates. ● Oversee apartment unit turns and construction projects, ensuring projects stay within budget and are completed on schedule. ● Ensure maintenance staff performs the proper repairs and preventive maintenance needed to keep the building infrastructure running smoothly. ● Assign work orders to the maintenance technicians for building repairs, resident requests, and apartment issues; conduct follow-up on work performance. ● Analyze and resolve engineering related issues for residents and associates. ● Schedule, coordinate, and maintain proper documentation for city and state required safety tests and inspections for the building and critical equipment. ● Conduct monthly Safety Committee Meetings and prepare agenda and meeting minutes. Show less



The Hallmark

• United States
• 1 - 100 Employee

• Marketing Coordinator

  • Aug 2008 - Apr 2013

  ● Assisted Sales and Marketing Director with marketing plan, market analysis, and other projects. ● Completed home visits for residents prior to move in with the purpose of measuring furniture and creating floor plans. ● Coordinated and enhanced new resident move-in processes. ● Conducted prospect calls and tours of community, often leading to sales. ● Improved and maintained weekly and monthly sales reports. ● Trained newly hired Marketing Coordinators for other Brookdale communities. ● Maintained inventory of marketing collateral and office supplies. ● Performed administrative support activities as needed. Show less



Universal American Corp

• Marketing Representative

  • Feb 2006 - Feb 2008

  ● Worked closely with the company's marketing executives, business analysts, and product/project managers to assist them with various projects. ● Acted as a liaison between marketing executives and career insurance agents. ● Maintained marketing departmental supplies, assisted agents in ordering supplies, helped with ensuring current product forms were in compliance, and coordinated large mailings. ● Developed, assembled, and shipped new sales office materials. ● Frequently filled in for the Executive Assistant to the Chief Operating Officer, answering phones, managing his calendar, and coordinating meetings and lunches. ● Elected to the Social Committee, served as Floor Warden for the Safety Committee. Show less