Experience

Crescent Spa and Resorts Pvt.Ltd

• Guest Service Manager

  • Sep 2020 - Present



Amora Hotel Auckland

• Acting Night Manager

  • Oct 2018 - Oct 2019

  Night Manager Duties



MGallery by Sofitel

• Switzerland
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Feb 2018 - Oct 2018



YMCA Accommodations

• Australia
• Real Estate

• Duty Manager

  • Apr 2017 - Dec 2017



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Reservation In-Charge

  • Dec 2015 - Aug 2016



Media Rotana

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Reservations

  • Mar 2014 - Oct 2015

  1. Currently performing supervisory Roll from April 20152. Distribute and assign specific tasks in the department 3. Assist in training of existing and new reservation agents4. Daily Arrival Check of Reservation5. To keep a track of No-show bookings6. Responsible for to handle small group bookings 7. Provide feedback to Supervisor/Manager on challenges in the department and ways to overcome these 8. To prepare different Revenue reports on daily basis Required by… 1. Currently performing supervisory Roll from April 20152. Distribute and assign specific tasks in the department 3. Assist in training of existing and new reservation agents4. Daily Arrival Check of Reservation5. To keep a track of No-show bookings6. Responsible for to handle small group bookings 7. Provide feedback to Supervisor/Manager on challenges in the department and ways to overcome these 8. To prepare different Revenue reports on daily basis Required by Revenue Directors1. DMS report 2. Pick up Report3. Data Analysis9. Room Reservation & booking of 536 rooms10. To Understand and Implement the IFH standards in call handling11. To Attend inquiries, complaints and requests regarding Reservations12. To manage Extranets of OTA and Tour Operators13. To Manage Centralized Reservation System Show more Show less



Xclusive Group of Hotels

• Cluster Reservation Executive

  • Jun 2013 - Mar 2014

  - Responsible for rooms Reservations and room inventory for 3 Hotels of Xclusive Group Xclusive Hotel Apartments - Dubai Xclusive Maples Hotel Apartments - Dubai Xclusive Casa Hotel Apartments - Dubai - To Manage Booking thru different Websites & Extra Nets like: Booking.com Agoda.com Expedia.com Asiarooms.com- Handling all the reservations for travel agents and companies- To Assist guests regarding… - Responsible for rooms Reservations and room inventory for 3 Hotels of Xclusive Group Xclusive Hotel Apartments - Dubai Xclusive Maples Hotel Apartments - Dubai Xclusive Casa Hotel Apartments - Dubai - To Manage Booking thru different Websites & Extra Nets like: Booking.com Agoda.com Expedia.com Asiarooms.com- Handling all the reservations for travel agents and companies- To Assist guests regarding tourist visa and formalities and procedures- Generating and maintaining month end reports- Answering voice & email requests for room bookings- Answering all inquiries pertaining to individuals hotel, room types, rates, facilities as well as surrounding areas- To Prepare next day’s arrivals for all 3 hotels- To handle extra nets of Travel Agents- Responsible for keep track of no-show and same day cancellation- Check the room availability and inform Sales and Front Offices Departments Show more Show less



Dominos Pizza

• United States
• Restaurants

• Shift Manager

  • Oct 2012 - May 2013

  Responsibilities:1. Profitability- Responsibilities for meeting Set standards- To ensure monthly orders are within budget- Look at ways of increasing standards- Identifying cost saving 2. Service- To ensure satisfaction with the service provided- To ensure that quality audits are completed to a high standard- To ensure all customers Queries & Complaints- To manage staff- To keep manager informed about management issues3. Team… Responsibilities:1. Profitability- Responsibilities for meeting Set standards- To ensure monthly orders are within budget- Look at ways of increasing standards- Identifying cost saving 2. Service- To ensure satisfaction with the service provided- To ensure that quality audits are completed to a high standard- To ensure all customers Queries & Complaints- To manage staff- To keep manager informed about management issues3. Team Management- To ensure that initial facilities and health & safety policies are properly implemented- To ensure correct number of staffs are working at the allocated tasks - Training & Developing- Briefings- Dealing with staff issues- To attend meeting and training sessions to meet personal development needs Show more Show less



Ramada Ahmedabad

• Front Desk Assistant/Reservation Assistant

  • Dec 2011 - Jul 2012

  Front Desk Assistant Responsibilities: 1. Welcoming guests by greetings, answering questions and responding to requests2. To process Guest Arrival & Departures3. Handle guest concerns4. Assist with the check-in and check-out of groups and tours5. Assist other departments as require6. Post charges to guest accounts as designatedReservation AssistantResponsibilities: 1. Responds to communications from guests, travel Agents2 Process… Front Desk Assistant Responsibilities: 1. Welcoming guests by greetings, answering questions and responding to requests2. To process Guest Arrival & Departures3. Handle guest concerns4. Assist with the check-in and check-out of groups and tours5. Assist other departments as require6. Post charges to guest accounts as designatedReservation AssistantResponsibilities: 1. Responds to communications from guests, travel Agents2 Process reservations by mails, telephone and faxes3. Process reservations from the sales offices and travel agent4. To know the types of rooms, selling status, rates, benefits, and all packages And plans5. Creates and maintains reservation records by date of arrival and alphabetical listing6. Preparing the letters of confirmations7. Understanding the hotel policies on guaranteed reservations and no-show 8. Process advance deposits on reservation9. To help develop room revenue and occupancy forecasts10. Configuring rates on the hotel property management system Show more Show less



Park Plaza Ahmedabad

• Hospitality
• 1 - 100 Employee

• Industrial Trainee

  • Dec 2010 - May 2011