eCommerce & Digital Marketing Manager

• Jul 2022 - Present

General Manager

• Sep 2021 - Mar 2022

In charge of running the day-to-day operations of three club locations in the greater Cleveland area. This includes selling, promoting, and maintaining a clean and safe work environment. Constantly networking to help acquire and retain clientele. Managing inventory of all products throughout the club, especially the bar and kitchen area. Handle all transactions processed through the clubs. In charge of running the day-to-day operations of three club locations in the greater Cleveland area. This includes selling, promoting, and maintaining a clean and safe work environment. Constantly networking to help acquire and retain clientele. Managing inventory of all products throughout the club, especially the bar and kitchen area. Handle all transactions processed through the clubs.

General Manager and Marketing Manager

• Apr 2021 - Aug 2021

While maintaining my Marketing Manager duties, I expanded my position within the business to include the role of General Manager. These duties included managing the staff of both Appalachian Outfitters and Kendall Cliffs, roughly thirty employees. I was responsible for all aspects of staffing including hiring, firing, onboarding, scheduling, and staff retention. I created new policies in conjunction with ownership to ensure a safe and successful work environment. I worked with my staff to create, host, and run events as well as scheduling outside events to help expand our reach and influence in the local community. On top of expanding my role in the stores, I was also able to expand my role behind the scenes. I was in charge of overseeing several outside companies that were contracted in to help with digital advertising, email marketing, search engine optimization, market identification and segmentation, and overall brand exposure.

Marketing Manager

• Sep 2020 - Apr 2021

In charge of growing and involving our community in our online presence through the use of social media, email marketing, and advertising. On top of running our social media accounts and creating email marketing newsletters, I created promotional material for local radio advertisement, magazine print advertisement, and assets to be used as spotlights for our store in various other medias. I worked hand in hand behind the scenes in improving and optimizing on our online webstore to drive sales, make our store more appealing, and enhance the overall experience of our customers.

Key Holder

• May 2020 - Sep 2020

As a key holder at Appalachian Outfitters I was responsible for operational tasks to ensure proper policy was followed, that the store operated safely and efficiently, and that customers were taken care of in a timely manner. I was also tasked with training newly hired employees as well as offering continued education for existing staff.

Customer Service Representative

• Sep 2019 - May 2020

Customer Service Representative, Shipping and Receiving, Asset Protections Specialist

• Oct 2018 - Sep 2019

Iron Worker

• Aug 2017 - Aug 2018

Painter

• May 2014 - Dec 2016

General Laborer/Painter

• May 2014 - Oct 2014

I was hired to be a painter but also assisted with setting up displays and moving current display. I was hired to be a painter but also assisted with setting up displays and moving current display.

Customer Service

• Jul 2013 - Jul 2014

Breaker/Shipping and Receiving Clerk

• Jan 2013 - Jun 2013

I worked as a breaker for a little over four months picking bundles for orders then either adding or taking off sheets of metal so an order would be the right weight. I then spent about two months in the shipping and receiving office taking, tracking, and printing orders to be picked as well as scheduling and coordination drivers for pick up and deliveries. I worked as a breaker for a little over four months picking bundles for orders then either adding or taking off sheets of metal so an order would be the right weight. I then spent about two months in the shipping and receiving office taking, tracking, and printing orders to be picked as well as scheduling and coordination drivers for pick up and deliveries.