Dev Patel

Technical Support Analyst at Eaglebrook Advisors
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles Metropolitan Area, US

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5.0

/5.0
/ Based on 2 ratings
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Derek Lam

Dev is a dependable person. We worked together on a career project for our business communications class. He was always contributing and facilitating a positive outlook throughout. I would definitely like to work with Dev in the future.

LinkedIn User

Dev Patel is a great communicator; he was very responsive when I needed to communicate with him. I would definitely work with Dev in future projects.

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Credentials

  • AWS Academy Cloud Foundations
    Amazon Web Services (AWS)
    May, 2020
    - Sep, 2024

Experience

  • Eaglebrook Advisors
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Technical Support Analyst
      • Jun 2022 - Present

  • Inside Real Estate
    • United States
    • Real Estate
    • 200 - 300 Employee
    • Technical Support Team Lead
      • Jul 2021 - May 2022

      Serving as the team lead for support designing strategic plans for component development practices to support future projects, responsibilities included:- Daily collaboration with the development team to troubleshoot problems and write Jira tickets - Helped streamline repair processes and update procedures for support action consistency Serving as the team lead for support designing strategic plans for component development practices to support future projects, responsibilities included:- Daily collaboration with the development team to troubleshoot problems and write Jira tickets - Helped streamline repair processes and update procedures for support action consistency

  • Mitchell C. Hill Student Data Center
    • United States
    • Information Technology & Services
    • Information Technology Audit Consultant
      • Aug 2020 - May 2021

      Conducted an IT audit of the Mitchell C. Hill Data Center on the Cal Poly Pomona campus, responsibilities included:- Ensured information management processes complied with IT-specific laws, policies, and standards- Identified control gaps in processes, procedures, and systems through in-depth research and assessment and suggested methods for improvement- Complied with established IT internal procedures by examining reports, processes, and technical documentation- Managed internal controls and assessed risks of technology network by performing information system audits of each division

  • Vanguard IT Solutions
    • United States
    • IT Services and IT Consulting
    • Technical Support Technician
      • Sep 2017 - Aug 2019

      Headed all customer engagements within the East San Gabriel Valley, responsibilities included:- Analyzed IT issues to identify troubleshooting methods needed for quick remediation- Troubleshooting system failures and providing solutions to restore functionality- Configured workstations for offices and provided regular on-call maintenance and troubleshooting Headed all customer engagements within the East San Gabriel Valley, responsibilities included:- Analyzed IT issues to identify troubleshooting methods needed for quick remediation- Troubleshooting system failures and providing solutions to restore functionality- Configured workstations for offices and provided regular on-call maintenance and troubleshooting

Education

  • California State Polytechnic University-Pomona
    Bachelor of Science - BS, Computer Information Systems, Information Security Emphasis
    2017 - 2021

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