Experience

Genesys Talent

• Malaysia
• Executive Offices

• Talent Curator

  • Mar 2016 - Present

  Genesys works with clients to develop customized programs which directly address the diminishing returns of traditional supply chains and sources by bringing down barriers and enhancing fluidity. Our innovative model de-emphasizes reliance on expensive, fully-recruited talent through aggregated sourcing strategies that include non-traditional talent sources, custom candidate networks, curated talent clouds, candidate referral programs/gamification, and proactive re-deployment strategies. Responsibilities: • Approve or reject all submitted applications within two business days for your talent communities. • Carefully review each application to verify the candidate's credentials utilizing the Genesys technology tools to conduct screening processes. Doing so will help identify trends about which candidates have the skill set and cultural characteristics for our clients; the results will be used to continually calibrate the curation standards to ensure they remain up-to-date with employer needs • Adjust curation process and tools to the overall needs of the marketplace as they shift with time, as well as specifically for individual markets • Respond to emails from candidates as necessary • Continually push the curation team to improve processes, with a tight focus on scalability • Having an interest in technology, social assessments, job placements and hiring and entrepreneurship • Highly detail-oriented and organized • Process-oriented; both able to adapt to existing processes and able to provide both constructive criticism and new ideas to improve the curation process • Professional and objective (the curation process can easily devolve into subjective judgments rather than systematic assessments) • A desire to help people in one of the most important aspects of their lives is my number one goal.



Company Confidential

• Hospitals and Health Care
• 1 - 100 Employee

• Talent Acquisition

  • Feb 2016 - Mar 2016

  • Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. • Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews • Set up interviews between candidates and hiring managers • Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building. • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.



Alorica Philippines, Inc.

• Resolution Service Desk

  • Dec 2011 - Feb 2016

  • Received inbound calls from US customer regarding flight reservation and website navigation. • Provided basic troubleshooting and inquiry. • Took escalation calls from base agents to provide further resolution. • Received inbound calls from US customer regarding flight reservation and website navigation. • Provided basic troubleshooting and inquiry. • Took escalation calls from base agents to provide further resolution.



Metrolink Construction

• Canada
• Construction
• 1 - 100 Employee

• Executive Administrative Assistant

  • Jan 2006 - Nov 2011

  • Handled office duties, such as filing, copying, scanning, ordering supplies and overseeing supply reordering, sorting mail, answering phones, taking messages and following up with customers, organize meetings, arrange travel, manage records and monitor expenses • Ensured that project contracts and bids are complete and filed on time • Responsible involved coordinating activities, such as workshops and meetings, off the job site and helps executives roll out workplace initiatives, as well as administrate daily affairs