Solar Consultant

• Dec 2021 - Present

Solar Consultant

• Mar 2020 - Feb 2022

New Car Sales Manager & Trainer

• 2019 - Feb 2022

Leverages reporting and data analysis to optimize new car inventory and ensure the dealership is properly equipped to maximize volume and sales. Trains team on product knowledge to ensure high-level of customer service and support throughout sales process. • Increases team’s monthly sales through focus on exceptional customer experiences and strong selling techniques.• Generates reports to evaluate performance, market reach, customer interactions, sales, and other metrics to identify areas for improvement and develop solutions.• Manages new car inventory and prepares orders based on regional data and equipment performance. Show less

Finance Manager & Trainer

• 2018 - 2019

Managed financial contracts and insurances for each transaction. Conducted background checks on potential clients to verify identity and financial history prior to approving financing. Ensured transparency and compliance from dealership regarding finance and insurance products and regulatory requirements. • Educated teams on F&I products and sales strategies to drive performance, customer engagement, and revenue; consistently met or exceeded quotas to ensure profitability. • Monitored contracts in progress to track processing and funding by banking institutions; resolved any discrepancies or delays in a timely manner.• Reviewed deals for completion and reported all finalized contracts to corporate office daily. Show less

Experience Manager & Trainer

• 2016 - 2018

Led a team of up to 7 Experience Guides in providing exceptional customer support throughout entire sales process. Ensured all customers were greeted in a timely manner and received necessary information to make informed decisions regarding purchases. • Coached salesforce to augment traffic management, customer interactions, and close rates; improved use of available tools and resources to manage sales.• Partnered with team managers to implement best practices to meet monthly budget quotas.• Conducted annual performance reviews and provided constructive feedback and hands-on training to improve efficiency and effectiveness.• Analyzed reports to set weekly and monthly goals for salesforce. Show less

Experience Guide/Sales Associate

• 2011 - 2016

Greeted guests and inquired about needs and interests to recommend available products. Led customers through entire sales process from selecting vehicle and completing financing to purchasing additional products; answered questions and provided additional informational at each step. • Ranked consistently as a top 3 performer at dealership by achieving monthly volume quotas and per vehicle revenue.• Earned Top 20 in Southeast Region awards for top volume and customer service for 2012-2015.• Followed up on Internet and phone leads accurately addressing customer needs, building positive relationships, and increasing volume.• Maintained detailed paperwork and verified compliance with all sales, financing, and insurance requirements. Show less