Human Resources Administrative Assistant

• Mar 2022 - Present

Administrative Assistant I

• Aug 2019 - Mar 2022

Provides Administrative Assistance to Clinical Faculty to the College of Osteopathic Medicine (including but not limited to Family Medicine, Osteopathic Principals and Practice, Pediatrics departments.) Responds to inquiries and resolves routine problems requiring general understanding of work-area policies and procedures in a timely manner to ensure questions and issues are resolved. Composes, edits, proofreads, and types basic documents; photocopies and collates basic material to ensure timely communication and retention of documents. Prepares forms and documents; verifies for discrepancies and follows up to ensure accuracy. Enters data and generates reports from NSU specific software systems to ensure accurate processing and record keeping. Schedules meetings/appointments/events and coordinates travel to ensure timely scheduling. Orders office supplies, equipment and textbooks from approved vendors. Assists with proctoring for exams administered on campus and online (during COVID-19). Provide front desk reception coverage at Office of the Dean.

Volunteer and Processing Specialist

• May 2017 - Aug 2019

Maintained Financial Assistance for the People Helping People Financial Assistance Program, including collecting, reviewing and awarding financial assistance and managing data for grant funded programs. Recruited and Assisted volunteers with the Before and After School Age Programs with YMCA of the Suncoast. Responsible for maintaining accurate records on each volunteer. Managed Volunteer Matters and Player Space (volunteer databases used by YMCA of the Suncoast). Coordinated and ensured compliance of all independent contractors.

Office Assistant

• Jan 2014 - Feb 2017

Provided clerical support to the Human Resources department. Received and notified appropriate department of deliveries. Greeted and ascertained needs of visitors. Assisted applicants by providing employment applications, voluntary self-identify forms, and job availability list; reviewed applications to ensure proper completion; entered information in applicant flow; filed employment applications and resumes and prepared rejection letters as well as rescind offers. Answered , screened, and recorded messages for calls coming into the Human Resources department and/or redirected calls to the proper department.

Detailer

• Jun 2012 - Aug 2013

Provided quality assurance for inbound and outbound order fulfillment via email and website. Reconciled invoices to ensure appropriate pricing, artwork and quantities. Handled customer follow-up to ensure orders are processed according to tight deadlines to meet company standards. Assisted with resolving customer escalation regarding order entry errors and concerns. Assisted with new account setup (billing, order entry) and Inventory Support. Provided quality assurance for inbound and outbound order fulfillment via email and website. Reconciled invoices to ensure appropriate pricing, artwork and quantities. Handled customer follow-up to ensure orders are processed according to tight deadlines to meet company standards. Assisted with resolving customer escalation regarding order entry errors and concerns. Assisted with new account setup (billing, order entry) and Inventory Support.

Customer Service Representative

• Aug 2011 - May 2012

Dispatched emergency roadside assistance to stranded motorists. Diagnosed and resolved minor vehicle malfunctions. Acted as a liaison between customer and vehicle manufacturer. Resolved escalated issues related to roadside services Dispatched emergency roadside assistance to stranded motorists. Diagnosed and resolved minor vehicle malfunctions. Acted as a liaison between customer and vehicle manufacturer. Resolved escalated issues related to roadside services

Tax Assistant

• Feb 2011 - Jul 2011

Provided customer service with heavy public contact. Processed and issued Identification cards, Drivers licenses, and registrations for motor vehicles, fishing and hunting licenses. Handled routine cash handling, balancing and receipting duties involving currency, check, money orders, credit and debit card payments. Receptionist experience in high customer volume. Performed work related to Organ and Tissue Donor Program and the application for Voter Registration and various charitable organizations.

Imaging Service Representative

• Apr 2008 - Jan 2011

Performed support and clerical functions for medical imaging services/medical records. Handled operations related to X-ray/imaging tracking and maintenance. Hanging up and pulling down mammograms for radiologists to dictate. Followed all HIPPA codes and procedures. Performed support and clerical functions for medical imaging services/medical records. Handled operations related to X-ray/imaging tracking and maintenance. Hanging up and pulling down mammograms for radiologists to dictate. Followed all HIPPA codes and procedures.

Cashier

• Sep 1999 - Apr 2008

Cashier (6+ years experience) Delivered premier customer service. Handled cash and other tenders accurately. Deli Clerk (2+ years experience) Selected and Packaged products, as requested by customer. Maintained Publix's highest standards for product freshness and sanitation. Prepared Deli special orders and party trays. *Additional experience in both Grocery and Produce Departments Cashier (6+ years experience) Delivered premier customer service. Handled cash and other tenders accurately. Deli Clerk (2+ years experience) Selected and Packaged products, as requested by customer. Maintained Publix's highest standards for product freshness and sanitation. Prepared Deli special orders and party trays. *Additional experience in both Grocery and Produce Departments

Customer Service Representative

• Mar 2007 - Aug 2007

Answered incoming phone calls to provide information and referral service activities including intake, assessment and referral. Provided advocacy for consumers when needed by interacting with program clients and agencies in resolving problems and providing information. Provided facilitative counseling (active listening) and crisis intervention skills to program clients. Answered contract lines and respond appropriately by transferring calls, paging on-call personnel, etc. Accessed, retrieved and input information from an automated database/client information system. Compiled statistical data as required for reporting purposes.