Experience

Kentucky Army National Guard

• United States
• Government Relations Services
• 200 - 300 Employee

• Platoon Sergeant - Telecommunications Operations Chief

  • Aug 2016 - Present

  • Responsible for the progression, discipline, health and welfare of 14 employees • Plans, coordinates, and supervises installation, operation, maintenance, and management of telecommunications systems and networks, including radio, switching, cable, and automation equipment • Provides advice and technical assistance to subordinates and leaders • Requests and ensures appropriate logistical support is available at all times • Develops and implements training programs for Signal personnel



National Guard Bureau

• United States
• Armed Forces
• 700 & Above Employee

• Information Technology Customer Support

  • Jun 2015 - Nov 2018

  • Provide solutions to customer request in resolving complex hardware and software problems• Provide technical hands-on assistance with software installations, hardware configurations, and communications networking to support daily operations and major fielding activities.• Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.• Consult with customers regarding potential system or program upgrades.• Configure System Center Configuration Manager (SCCM) to publish updates/patches to Microsoft, Oracle, Adobe, and other applications as necessary• Process request for New User Accounts and create account in Active Directory Users and Computers to allow access to network and resources

• IT Support Specialist

  • Jun 2015 - Nov 2018



KY National Guard

• 149th MEB S-6

  • Jan 2014 - Aug 2016

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • Install, modify, and repair computer hardware and software • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems • Install computer peripherals for users • Follow up with customers to ensure issue has been resolved • Document resolutions for future reference • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • Install, modify, and repair computer hardware and software • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems • Install computer peripherals for users • Follow up with customers to ensure issue has been resolved • Document resolutions for future reference



Stratosphere Quality

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Project Supervisor

  • Dec 2014 - Jun 2015

  • Responsible for ensuring all teams within assigned location(s) are operating according to standards and requirements including safety. • Train and educate Team Leaders and Inspectors on proper procedures relevant to the project. • Sort parts in order assess the process and provide necessary training and direction to team members as well as meet the location’s production requirements. • Develop work instructions and confirm team conformance to the job set up and communicate any criteria changes to customer service department. • Meet with customer contact at the beginning of each new project and continue to maintain and manage customer relationships. • Report any non-conformances to the Quality Department and work to identify, investigate and correct any non-conformances.



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Instructor/Writer

  • Mar 2008 - Jan 2011

  • Responsible for the progression, discipline, health and welfare of 12 employees• Instruction Provided  Basic and advanced electronics subjects Test equipment including oscilloscopes and hand tools Trained over 1,000 U.S. and International students annually• Conducted vocational training classes, taught technical skills and concepts• Identified potential course improvements and made recommendations to senior management• Collected data and submitted reports regarding student progress and course administration

• JNN Section Sergeant

  • Jul 2005 - Mar 2008

  • Managed and mentored 16 employees on daily operations and maintenance of equipment• Assembled, installed, and maintained computer hardware, software, printers• Administered and maintained LAN/WAN, VoIP networks• Planned, coordinated, and implemented network security measures• Configured CISCO Call Manager for Voice Over IP (VoIP) networks• Operated master consoles monitoring computer systems and networks• Coordinated computer network access and monitored network performance• Maintained, distributed, and supported 404 cellular telephones• Interaction and technical communication with network users• Inventoried daily equipment valued in excess of $20 million

• Switch Systems Operator/Maintainer

  • May 1998 - Jul 2005

  • Demonstrated, trained, and clarified equipment use to customers• Responded to customer inquiries/complaints/requests• Adjusted/modified equipment for performance enhancement• Maintained a telephone network of over 30 phones and 28 computers• Isolated malfunctions utilizing test meters, circuit diagrams, polarity probes, and other tools• Installed and maintained telephone networks and switchboard SB-4303(P)/G• Repaired or replaced faulty telecommunications equipment• Interpreted work orders, diagrams and blueprints