Experience

Papertech
• United States
• Consumer Goods
• 1 - 100 Employee
• Software Quality Assurance Analyst

  • Jul 2018 - Present


Navigate Surgical Technologies Inc

• Canada
• Medical Device
• 1 - 100 Employee

• Software Test Lead

  • May 2016 - May 2018

  Developed, documented and implemented test protocols required to verify the functional requirements of a software system used in the application of guided dental surgery. - Improved product quality by documenting all test protocols and test reports for repeatable results, meeting ISO 13485:2016 compliance - Enhanced operations of the test team through the hiring and training of a team member - Internal SME for use case modeling and impact analysis, with proficiency in the client user interface, and the use of cameras to track dental hardware Show less



Allscripts

• United States
• Software Development
• 700 & Above Employee

• Business Analyst

  • Sep 2013 - May 2015

  Created the functional design of clinical software solutions based on business requirements laid out by physicians, nurses and other healthcare professionals. Worked closely with agile teams to determine technical feasibility of the designed solution and time constraints related to the delivery of the solution.- Decreased administrative and setup time of product demo environments for business stakeholders by administering a virtual machine farm of 50+ machines- Decrease downtime for client end-users by serving as first point of contact to answer questions regarding the product- Increased awareness of newly developed functionality by conducting training meetings for support and documentation teams and creating training material Show less

• Senior Quality Engineer

  • Nov 2011 - Sep 2013

  Ensured product quality and standards compliance through the planning and execution of automated testing, white-box testing, and black-box testing.- Increased productivity of an agile team as scrum master and liaison between the business analyst and team, to schedule grooming and goal setting activities, and by ensuring the team was kept up-to-date and uninterrupted- Improved product quality by ensuring all test design was traceable to the requirement, and test scripts were continuously improved Show less



Rogers Communications Inc

• Canada
• Telecommunications
• 1 - 100 Employee

• Software Quality Assurance Analyst

  • Aug 2007 - Nov 2011

  Developed, documented and executed test strategies, cases, and scripts required to validate end-user requirements of a point-of-sale system, including: black-box, white-box, acceptance, regression, and integration testing. - Reduced timelines of 26 new store openings to under three months through expedited testing and documentation of a new point-of-sale system - Enhanced operations of the support staff through the creation of the training material for new self-serve kiosks installed at major retail locations, and acting as the first point of contact - Reduced incidents of noncompliance to Retail standards by acting as liaison between the Marketing and Retail departments during all phases of the SDLC - Reduced the upgrade process downtime of over 3000 point-of-sale systems to under 24hrs by engaging the support and development teams in pre-release meetings to ensure requirements where met Show less



Core Group Consultants

• United States
• Construction

• Office Manager

  • Aug 2002 - Aug 2007

  Provided software, hardware and network support and maintenance for local and remote users, while completing regular duties of liaising with clients and contractors, purchasing for the office, and civil drafting. - Raised efficiencies of local and remote network users by providing 24hr support of the computer network and ensuring all existing hardware and software of the system where updated - Increased productivity of the main drafting team by providing AutoCAD drafting support, completing drafting revisions, AS-built submissions, and Preliminary Plat submissions for 6 projects - Reduced company expenses by liaising with outside sales persons to source cost cutting opportunities for the company, including a recycling initiative, a security system for the office, and a supplier of toner cartridges and paper Show less



Stream International

• Belgium
• 1 - 100 Employee

• Technical Support Representative

  • Jan 2001 - Aug 2002

  Worked within a call-centre to resolve hardware and software related issues for customers of a major US broadband provider. - Opened and tracked tickets to resolution, updating the client as necessary - Administered software updates on remote client machines Worked within a call-centre to resolve hardware and software related issues for customers of a major US broadband provider. - Opened and tracked tickets to resolution, updating the client as necessary - Administered software updates on remote client machines



Sideware Systems

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Software Quality Assurance Analyst

  • Jan 2000 - Jan 2001

  Performed new feature and regression testing to ensure product reliability and validate requirements. - Installed and configured Java based software for testing - Logged, prioritized and managed defects to resolution (Bugzilla) - Ensured accuracy of all related documentation Performed new feature and regression testing to ensure product reliability and validate requirements. - Installed and configured Java based software for testing - Logged, prioritized and managed defects to resolution (Bugzilla) - Ensured accuracy of all related documentation


Canadian Armed Forces
• Canada
• Defense and Space Manufacturing
• 300 - 400 Employee
• Gunner: 15th Field Artillery Regiment

  • 1997 - 2001