Experience

University of Buckingham Faculty of Medicine and Health Sciences

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Faculty Programme Manager

  • Jul 2023 - Present

  Buckingham and Crewe Campus



LloydsPharmacy

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Regional Operations Advisor, Lloyds Pharmacy

  • Jul 2020 - Present

  South Region Provide support to retail operations working both proactively and reactively to protect people, profit, stock, and property. Use analytical insights and MI reporting to help grow profit and mitigate risk within the regions. Coach and encourage managers and colleagues to adhere to company policy and processes to build a safe and profitable environment that can deliver on the retail business plan. Accustomed to working in a pressured environment, with responsibility for ensuring… Show more Provide support to retail operations working both proactively and reactively to protect people, profit, stock, and property. Use analytical insights and MI reporting to help grow profit and mitigate risk within the regions. Coach and encourage managers and colleagues to adhere to company policy and processes to build a safe and profitable environment that can deliver on the retail business plan. Accustomed to working in a pressured environment, with responsibility for ensuring operational excellence. Communication is key to success within my role, able to share and deliver complex messaging both verbally and in writing. Experienced in quality assurance, risk assessment, and safety and health, and have completed IOSH Safety and Health for Business level 3 to ensure high levels of quality are cultivated and maintained.

• Regional Support Coach

  • Dec 2017 - Jul 2020

  Oxfordshire, Warwickshire and Coventry Built a high performing culture across region with clear expectations in line with company objectives. Provided upskilling and coaching to pharmacy colleagues, developed individuals and teams in all aspects of a retail pharmacy business, sales, NHS/private services, and customer service, 1% above budget and 3% above previous year based on full year target of £8.3 million. Developed KPIs drove measurable efficiencies. Delivering to deadlines and objectives.

• Area Coach

  • Sep 2016 - Dec 2017

  Greater London Led the integration of the North London, Hertfordshire, and Bedfordshire acquisition of Sainsbury’s Pharmacies into the Lloyds Pharmacy network. Integrated the retail outlet teams, introducing pharmacy standards, and improving customer service levels. Developed and delivered all business plan objectives. Within first year stores exceeded budgets set by the business at the time of acquisition. Led an employee focused initiative and successfully brought teams through a difficult… Show more Led the integration of the North London, Hertfordshire, and Bedfordshire acquisition of Sainsbury’s Pharmacies into the Lloyds Pharmacy network. Integrated the retail outlet teams, introducing pharmacy standards, and improving customer service levels. Developed and delivered all business plan objectives. Within first year stores exceeded budgets set by the business at the time of acquisition. Led an employee focused initiative and successfully brought teams through a difficult transition of integration into a new organisation.

• Inspire Team Leader

  • Dec 2013 - Sep 2016

  Central and South East England Landed the company Inspire bonus and KPI project in Central and South West England. Built strong relationships, co-ordinated all launch meetings, and presented to all stakeholders within the regions. Bonus achievement increased significantly, +10% Developed and led team project, identifying areas that required change. This resulted in significant measurable improvement in retail sales, (+5%), quality assurance standards, and customer engagement.



Celesio UK Lloyds Pharmacy

• Retail Sales Manager

  • Jun 2013 - Jan 2014

  Oxfordshire Increased stores weekly takings from £1,700 to £7,000 within my first two months. Responsible for engaging, coaching, training and developing the staff on immediate visual impact as soon as customers walked in. Development of the team in relation to sales and customer service skills. Maintained and consolidated this initial improvement with further training and targets. In addition to my retail sales manager role I was European pharmacy network coach to five other branches… Show more Increased stores weekly takings from £1,700 to £7,000 within my first two months. Responsible for engaging, coaching, training and developing the staff on immediate visual impact as soon as customers walked in. Development of the team in relation to sales and customer service skills. Maintained and consolidated this initial improvement with further training and targets. In addition to my retail sales manager role I was European pharmacy network coach to five other branches. Monitored staff’s presentation, knowledge, behaviour and set individual targets to focus on improvements. Show less



Estée Lauder Companies Uk

• Business Manager

  • Nov 2006 - Jun 2013

  Buckinghamshire and Oxfordshire I gained three promotions at my time with Estee Lauder, I successfully grew each account I managed. I was responsible for the total operation of a high turnover account in Bicester Village taking it from a five million to a six million account. I coached and developed a team of twenty-three and achieved customer service excellence by attaining 100% record in all mystery shop surveys.