Dee Chaddah-Duke
nimble eLearning Customer Success Manager at nimble® eLearning- Claim this Profile
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Hindi, German and some Russian -
Topline Score
Bio
Gayle Tong
Having worked with Dee over the last 4 years it's easy to see why she makes a great success manager. With the largest project I had ever undertaken in progress Dee was there every step of the way. From initial sales to on boarding and set up, answering every questions there was to ask, Dee responded to everything I could throw at her with professionalism and efficiency. Dee is not afraid to be truly honest with you sharing her experience and knowledge, I really admire this quality, as whilst I chose not to take some it and do things my own way, I never felt that Dee judged me for doing this, she just supported me to achieve my goal. Working with Dee has always felt like more of a partnership rather than Customer & Client. It's fair to say without Dee's support I simply would not have met my (own imposed) deadline and the e-learning project would not have been the success it was.
Robert Kennie FLPI
Dee is an excellent Success and Client Manager. One of the main skills that Dee has is the ability to understand the business and pressures you are working with and then strives to help find a solution. She has always been available to me for any question and has extensive product knowledge. Dee has been one of the reasons that I came back to Nimble after I left my previous role due to her professionalism and solution orientated mindset. Its always a pleasure when I'm in contact with Dee as it doesn't feel like work.
Gayle Tong
Having worked with Dee over the last 4 years it's easy to see why she makes a great success manager. With the largest project I had ever undertaken in progress Dee was there every step of the way. From initial sales to on boarding and set up, answering every questions there was to ask, Dee responded to everything I could throw at her with professionalism and efficiency. Dee is not afraid to be truly honest with you sharing her experience and knowledge, I really admire this quality, as whilst I chose not to take some it and do things my own way, I never felt that Dee judged me for doing this, she just supported me to achieve my goal. Working with Dee has always felt like more of a partnership rather than Customer & Client. It's fair to say without Dee's support I simply would not have met my (own imposed) deadline and the e-learning project would not have been the success it was.
Robert Kennie FLPI
Dee is an excellent Success and Client Manager. One of the main skills that Dee has is the ability to understand the business and pressures you are working with and then strives to help find a solution. She has always been available to me for any question and has extensive product knowledge. Dee has been one of the reasons that I came back to Nimble after I left my previous role due to her professionalism and solution orientated mindset. Its always a pleasure when I'm in contact with Dee as it doesn't feel like work.
Gayle Tong
Having worked with Dee over the last 4 years it's easy to see why she makes a great success manager. With the largest project I had ever undertaken in progress Dee was there every step of the way. From initial sales to on boarding and set up, answering every questions there was to ask, Dee responded to everything I could throw at her with professionalism and efficiency. Dee is not afraid to be truly honest with you sharing her experience and knowledge, I really admire this quality, as whilst I chose not to take some it and do things my own way, I never felt that Dee judged me for doing this, she just supported me to achieve my goal. Working with Dee has always felt like more of a partnership rather than Customer & Client. It's fair to say without Dee's support I simply would not have met my (own imposed) deadline and the e-learning project would not have been the success it was.
Robert Kennie FLPI
Dee is an excellent Success and Client Manager. One of the main skills that Dee has is the ability to understand the business and pressures you are working with and then strives to help find a solution. She has always been available to me for any question and has extensive product knowledge. Dee has been one of the reasons that I came back to Nimble after I left my previous role due to her professionalism and solution orientated mindset. Its always a pleasure when I'm in contact with Dee as it doesn't feel like work.
Gayle Tong
Having worked with Dee over the last 4 years it's easy to see why she makes a great success manager. With the largest project I had ever undertaken in progress Dee was there every step of the way. From initial sales to on boarding and set up, answering every questions there was to ask, Dee responded to everything I could throw at her with professionalism and efficiency. Dee is not afraid to be truly honest with you sharing her experience and knowledge, I really admire this quality, as whilst I chose not to take some it and do things my own way, I never felt that Dee judged me for doing this, she just supported me to achieve my goal. Working with Dee has always felt like more of a partnership rather than Customer & Client. It's fair to say without Dee's support I simply would not have met my (own imposed) deadline and the e-learning project would not have been the success it was.
Robert Kennie FLPI
Dee is an excellent Success and Client Manager. One of the main skills that Dee has is the ability to understand the business and pressures you are working with and then strives to help find a solution. She has always been available to me for any question and has extensive product knowledge. Dee has been one of the reasons that I came back to Nimble after I left my previous role due to her professionalism and solution orientated mindset. Its always a pleasure when I'm in contact with Dee as it doesn't feel like work.
Experience
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nimble® eLearning
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United Kingdom
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E-Learning Providers
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1 - 100 Employee
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nimble eLearning Customer Success Manager
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Sep 2012 - Present
Customer Success Management Customer Relationship Management Onboarding/Retention Proposal Writing Product Presentations Product Support Business Development Designing and authoring eLearning Instructional Design Customer Success Management Customer Relationship Management Onboarding/Retention Proposal Writing Product Presentations Product Support Business Development Designing and authoring eLearning Instructional Design
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The Charity Learning Consortium
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United Kingdom
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E-Learning Providers
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1 - 100 Employee
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Global Giveback supporter
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May 2013 - Jan 2014
I am supporting the Charity Learning Consortiums' Global Giveback project and work a few days a month on a project for the charitable sector. For more info see http://www.charitylearning.org/givebackuk/ I am supporting the Charity Learning Consortiums' Global Giveback project and work a few days a month on a project for the charitable sector. For more info see http://www.charitylearning.org/givebackuk/
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Committe member
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2005 - 2013
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Intelligent Exhibitions
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Consumer Services
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1 - 100 Employee
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Marketing & Event Assistant Temp
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Sep 2012 - Oct 2012
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Business & Marketing Adminstrator
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Feb 2012 - Oct 2012
Customer Relationship Management, Business Development, Lead Generation, Event Management and Marketing Customer Relationship Management, Business Development, Lead Generation, Event Management and Marketing
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Roka Designs
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Norway
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Retail
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Arts and Crafts, Owner
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2005 - 2011
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Volunteer
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2002 - 2009
Membership secretary, Nearly New Sale runner and backroom helper Membership secretary, Nearly New Sale runner and backroom helper
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Ruskin Mill Educational Trust
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Education Management
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1 - 100 Employee
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Assistant
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Apr 2004 - 2007
Health and Safety Certificate. Health and Safety Certificate.
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Team Leader, Project Manager
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Feb 1994 - Apr 2002
Xebec was founded in 1988 and later became part of McGraw-HillLifetime Learning. I joined Xebec in its infancy heading the translation of its award winning CD-ROM courses into German. Soon I was a team leader heading the development of new soft skill products working with a diverse team of professionals (designers, developers, programmers, subject matter experts, instructional designers, graphic artists, sound engineers, customers, marketing team to name a few). Worked on many award winning courses (Business Insight series, Business Strategy and Business Briefs) Assessment specialist for all series. Key in the recruitment of a developers during expansion and conducting appraisals.
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Education
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1990 - 1992
Brunel University
BSc(Hons) in Information Technology, German and Computing -
1988 - 1990
University of the West of England
HND in Computer Studies, Business Stream -
1986 - 1988
Haberdashers Askes Hatcham Girls School
A' levels, Maths, Chemistry and Computer Studies
Community
