Experience

David Rodger Sharp - Diamond & Watch Specialist

• Director

  • Sep 2018 - Present



Lawlor’s

• United States
• Retail Apparel and Fashion

• Marketing Director

  • Dec 2020 - Present



Thorn Jewellery Limited

• Business Development Manager

  • May 2018 - Present

  Manage all social, organic, and paid search channels.Develop and maintain KPIs to measure growth and success of Marketplace and digital campaigns.Collaborate with Analytics, Product, and Marketplace teams to gain insight into our customers and their market.Perform A/B tests to constantly optimize to drive sales for both buyers and sellers Create and maintain growth marketing dashboards.Build and optimize buyer and seller funnels to drive conversions.Stay current with search industry trends and best practices.



BNI Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Education Coordinator

  • Apr 2019 - Jul 2020

  As the BNI Education Coordinator it is my role to educate my fellow chapter members into how to maximise their membership and develop their networking skills.

• Ambassador

  • Feb 2019 - May 2020

  My Ambassador roll acts to promote a specified activity. In the case of BNI, I'm a BNI member and volunteer who comes to your meetings to share ideas, listen to your needs and to promote BNI.



Monica Vinader Ltd

• United Kingdom
• Retail Luxury Goods and Jewelry
• 200 - 300 Employee

• Project Store Manager (Fixed Term)

  • May 2018 - Oct 2018

  Monica Vinader is a British luxury jewellery brand that celebrates individuality. Opening up a new category between fashion and fine jewellery, MV creates instantly wearable, contemporary pieces to style, stack and personalise with engraving.Monica's unique designs have a diverse celebrity following including Emma Watson, Olivia Palermo and the Duchess of Cambridge. Our iconic friendship bracelets, vibrant gemstones and cutting-edge diamond pieces have made Monica Vinader internationally successful.At our debut in 2008, Monica Vinader won Brand of the Year at the UK Jewellery Awards, and has since been stocked by global luxury retailers including Harrods, Selfridges, Liberty, Net-A-Porter and Boutique 1. You can step into the world of Monica Vinader at our boutiques in London's Chelsea, Mayfair and Canary Wharf, and in Hong Kong's ifc Mall.



Goldsmiths

• United Kingdom
• Retail Luxury Goods and Jewelry
• 200 - 300 Employee

• Luxury Store Manager

  • Aug 2016 - May 2018

  Managing a Prestigious Goldsmiths showroom, Working with the widest collection of prestige and designer watch brands and fine jewellery. Working towards the Aurum vision to be the best watch and jewellery retailer.. Inspiring our colleagues, Working together with our suppliers, Amazing our customers and Creating memories that last a lifetime. Accountabilities 1)Building a service and sales culture. Customer service is at the forefront of everything I do2)Successfully building client relationships3)Shop floor controlling4)Implement and manage effective security and audit procedures and promote loss prevention awareness5)Managing and motivating up to 10 staff including a duty manager, assistant manager and supervisor6)Responsible for the training, coaching and development of team including regular one to ones7)Recruitment and selection8)Developing others performance9)Cash control and banking10)Managing payroll and sales budgets, and all store operating costs11)Managing and controlling profitability12)Dealing with customer service issues13)Ensuring the welfare of the team, customers and suppliers14)Operate back of shop mainframe, performing daily scheduled tasks and data input to forecast projected footfall15)Keeping administration up to date and accurate16)Maintain and monitor stock levels to enable a high level of service for customers17)Ensure all VM guidelines and training is adhered18)Promoting the Company values to the team and leading by exampleLooking forward to further developing myself and sharing my many years of experience with my team developing them to be the best.



Signet

• Blockchain Services

• Store Director Bicester Village

  • Apr 2011 - Jul 2016

  I’m an experienced high turnover store manager with a drive for success. I’m a natural team leader and strive to be the best and develop others to be the best through coaching, development, and regular feedback. I recently obtained my Jewellery Education training Diploma and currently working towards my Diamond Council of America diploma.My Proficiencies & Aptitudes 1)Driven to achieve success and influence the culture of teams2)Committed to providing an amazing customer experience and know how to improve business performance3)Very commercial and able to make decisions that maximise profit4)Motivating others to achieve store targets; driving sales and footfall, managing KPIs, reviewing sales performance5)Able to follow company operating instructions to ensure 100% compliance with company guidelines 6)Knowledge and experience of managing a large and well-established brand and Seeks continues improvement7)Actively like to develop, empower and motivate staff and manage under performers 8)Assertive and communicates well, Decisive, good at negotiating and problem solving9)Good at risk management and can manage stress in staff10)Value everyone's contributions



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Store Manager

  • Jan 2005 - Feb 2007

  Responsible for the successful launch and management of a new high turnover store.Oversaw the hiring and training of the whole team.Ensured the opening of the shop went smoothly.For 29 weeks running my store achieved the best KPI’s and where consistently Number 1 in the company out of over 350 stores.Profit and loss management.Managing and motivating 13 staff.Responsible for the training, coaching and development of staff.Recruitment and selection.Cash control and banking.Managing stock and stock loss.Managing payroll and sales budgets, and all store operating costs.Dealing with customer service issues.Ensuring the welfare of the team and customers and suppliers.Supporting the values and principles of The Body Shop.Operate back of shop mainframe, performing daily scheduled tasks and data input to forecast projected footfall.Keeping administration up to date and accurate.Maintain and monitor stock levels to enable a high level of service for customers.



Phones 4 U Ltd

• United Kingdom
• Retail

• Sales Manager

  • Aug 2002 - Jan 2005

  Achieving high sales and finding a suitable telephone package from the information obtained from the customer.Also in charge of administration helping with audits to keep loss to a minimum, checking customer proofs against the credit reference agencies.Liaison with other company’s to maximise profits.Supporting the store manager in his absence.Supervising and assisting in the training of junior shift members.Played major role in increasing store turnover.Dealing with complex billing issues and resolving any general issues customers may have.Retaining customers who wished to disconnect their service and selling products to both new and existing customers.Regularly featured in ‘Making The Difference’ magazine for providing outstanding customer service.

• Sales Specialist

  • Jul 2001 - Aug 2002

  Achieving high sales and finding a suitable telephone package from the information obtained from the customer.Also in charge of administration helping with audits to keep loss to a minimum, checking customer proofs against the credit reference agencies.Liaison with other company’s to maximise profits.Supporting the store manager in his absence.Supervising and assisting in the training of junior shift members.Played major role in increasing store turnover.Dealing with complex billing issues and resolving any general issues customers may haveRetaining customers who wished to disconnect their service and selling products to both new and existing customers.Regularly featured in ‘Making The Difference’ magazine for providing outstanding customer service.