Experience

GreenSafe IT Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Owner – Service Desk

  • Mar 2023 - Present

• Service lead

  • Jun 2022 - Mar 2023



HomeServe UK

• United Kingdom
• Insurance
• 700 & Above Employee

• Business and System Adoption Manager

  • Mar 2022 - Jul 2022

• Business & System Adoption Lead

  • May 2021 - Jul 2022

• Performace coach

  • Oct 2019 - May 2021

  Performance coach within customer relations. Delivering training. Performance management. Coaching individuals.

• Executive Customer Relations Advocate

  • May 2018 - Oct 2019


G4S
• United Kingdom
• Security and Investigations
• 700 & Above Employee
• Prison Custody Officer

  • Aug 2016 - May 2018


British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Manager Customer Relations

  • Nov 2014 - Aug 2016

  I handle technical customer complaints and ensure that the complaint is handled inline with insurance regulations. My role includes: • Handling customers technical complaints in a timely and professional manner and ensure that I comply with insurance regulations whilst providing excellent customer service. • Complying with Quality Assurance. • Perform detailed investigation into customers’ complaints and provide a detailed written response to address the customers concerns. • Liaise with senior management to agree a response when a resolution cannot be reached with the customer.



Dixons Retail

• United Kingdom
• 1 - 100 Employee

• Apple Expert

  • Oct 2011 - Nov 2014

• Knowhow Specialist

  • Oct 2006 - Oct 2011