Experience

CommunityAid - Neighbors Helping Neighbors

• Director Of Operations

  • Jan 2018 - Present

  Acts to ensure all operational aspects (production, distribution, sales, staffing, safety, revenue generation, customer satisfaction) are efficient and fully functional while also producing positive experiences and results, providing and promoting a working environment and related culture that is positive, sustainable, and growth oriented. Significant coaching of staff and collaboration with other members of the executive leadership team. Acts to ensure all operational aspects (production, distribution, sales, staffing, safety, revenue generation, customer satisfaction) are efficient and fully functional while also producing positive experiences and results, providing and promoting a working environment and related culture that is positive, sustainable, and growth oriented. Significant coaching of staff and collaboration with other members of the executive leadership team.



Ahold Delhaize

• Netherlands
• Retail
• 700 & Above Employee

• Regional Manager

  • Jul 2014 - Jan 2018

  Manage multi-store operations supporting 20 store managers/locations including building management teams, change management, metric improvement, budgeting, P&L, and executing on company strategy to strengthen the brand. Establish best-in-market customer service standards focused on “fast and friendly” through clear communication and utilizing site observation and employee recognition to improve quality performance resulting in an increase of NPS from 78% to 85%. Execute focused store visits to promote performance improvement, grow sales, and in turn strengthen the brand. Improved profitability or UOP from 2.9% LY to 4.3% by ensuring performance consistency through KPI’s across 20 locations. Establish and track KPI performance achieving a 6.5% increase in sales and a decrease in shrink of 1.5% totaling $3.9M.  Implemented new company tools including front end monitoring program to drive engagement and customer satisfaction, produce freshness initiative, and new company merchandising strategy focused on local events and consumer demands. Contribute to the development of a “future leaders” list by identifying strong leadership skills, developing training plans, and meeting with participants to fill supervisor and salaried management positions through region.  Monitor and evaluate store performance, identify and troubleshoot root causes, and work with store managers to develop plans to address topics such as shrink and holiday sales, resulting in an increase in Q2 and Q3 sales. Responsible for personnel management to include: recruiting, employee development, training, and personnel actions.



Walmart

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2008 - Jul 2014

  Directed store operations with a team of 11 managers, 5 supervisors, and up to 400 associates including merchandising, office administration, P&L, hiring and performance management, project and task delegation, and driving results complying with company guidelines and government regulations. Partnered with District Manager to align and set obtainable and aggressive goals.  Demonstrated strong ability to manage change by introducing company initiatives, programs, and new guidelines. Provided engaged, supportive feedback and coaching to employees improving associate satisfaction survey results by 4%. Planned and executed high-traffic events during holidays such as Black Friday, Christmas, and other seasonal events. Developed and implemented Back Room & Stocking Program for the store reducing on-hand inventory by $240Kin the first year and improved in-stock grocery audits by 100-150 items weekly. Selected to train new store managers and assistants across the region, open a new 165K Super Center, and expand 2 stores into Super Centers based on exceptional performance and best practices.



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2006 - Aug 2008

  Handling day to day running of store operations including performing the daily recap for profit of the store and a monthly profit and loss report. - Performing Human resource duties such as hiring new employee's and training them to meet company standards through the coaching process. - Creating daily, weekly, and monthly sales goals and assigning them to my management team along with any other priorities. - Developing innovative ideas (merchandising or marketing) to help drive customers into the store. - Driving employee engagement while introducing new company direction or programs.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Will Call/ Delievery coordinator

  • Jun 2003 - Aug 2006

  Ensure customer satisfaction with orders and handle issues that may arise. Make sure outside delivery company represents home depot accordingly by conducting random surveys to past and present customers and handling complaints as they may arise.- Keeping track of all delivery and sales related reports for deliveries and will-calls. - Delegating work between delivery/will-call associates to meet deadlines on orders. - Checking orders to make sure of the quality of product (i.e. good lumber, no broken boxes or damaged product). Scheduling of employees. Assisting with orders when short handed or when needed. - Acting as key holder when necessary i.e. handling different store problems on a day to day basis (complaints, etc..)- Calling vendors on late or special orders. - Setting up displays and doing random maintenance on store when needed. - Making Sales and ensuring all departments duties are completed. - Certified on forklifts, reach trucks, order pickers, electric pallet jacks, and slip-sheet machines. - Receiving exp with window systems and databases.