Experience

SNYDER ROOFING OF WASHINGTON LLC
• Business Development Manager

  • Sep 2018 - Present


Snyder

• United States
• Construction
• 1 - 100 Employee

• Client Manager

  • Apr 2016 - Present

  Responsible for maintaining and developing new relationships with general contractors and understanding what their needs and expectations are from Snyder depending on scope of work. Making sure our clients understand we specialize in roofing, waterproofing, traffic coating and building revenue across the board. Responsible for communicating with our general contractors and knowing what's coming down the pike so we partner up from the beginning of projects. Delivering customer service, making sure they're happy with the service and quality of work we provide for them from the beginning of the project to the completion of the project.

• Estimator

  • Jul 2014 - Present

  Responsible for preparing estimates based on bid schedules, working closely with suppliers and developing relationships with manufacturers and general contractors. Able to understand and have in depth knowledge of design requirements for various roofing and waterproofing systems after performing on roof/site surveys and/or looking at plans and drawings.


Design Group
• Australia
• Wholesale Building Materials
• Independent Sales Representative

  • Mar 2014 - Jul 2014


Redmond Athletic Club

• United States
• Wellness and Fitness Services

• Sales Manager

  • Feb 2011 - Feb 2014

  • Responsible for increased sales year after year (by 14% in 2011, 18% in 2012, and 6% in 2013). • Increased corporate wellness program enrollment by 40%. • Managed staffing, training, and performance evaluations to develop and control sales and service programs. • Implemented new pricing schedules and discount rates to optimize subscription and retention. • Interacted closely with existing and potential customers to improve retention and increase memberships. • Prepared detailed operation budgets ($1.2 million) and approved budget expenditures. • Launched partnerships with government and community to promote awareness and increase membership. • Led front desk service to establish relationships with customers, improving customer experience.



Yoshida / Straight Line Sports

• Sales

  • Jan 2000 - Apr 2010

  • Led team of 15 in-house and 52 outside salespeople for four different companies with a program that almost doubled sales (from $4.2 million to $7.8 million). • Partnered with department heads to plan advertising and secure information on equipment and specifications. • Prepared, managed, and forecasted budget ($8.5 million). • Assessed market potential of new and existing store locations, considering statistics and expenditures. • Directed and coordinated activities involving sales of manufactured products, services, commodities, and real estate.



Straight Line Sports

• United States
• Construction

• Sales

  • Apr 1994 - Jan 2000

  Managed over 60 outside/inside sales reps across 4 different sporting good industries. Snow sports, water sports, golf equipment and golf apparel.Worked closely with overseas factories and help establish and maintain QC procedures and implement improved production processes.

• Sales

  • Apr 1994 - Jan 2000

  • Resolved customer complaints regarding sales and service.• Determined price schedules and discount rates.• Managed staffing, training, and performance evaluations to develop and control sales and service programs.• Reviewed operational records and reports to project sales and determine profitability.• Prepared budget ($2.7 million) and approve budget expenditures.• Directed foreign sales and service outlets of an organization.• Represented company at trade association conferences and events to promote products.• Placed and negotiated products being placed in major retailers (Costco, Sam’s Club, West Marine).

• Customer Service Manager

  • Mar 1991 - Apr 1994

  • Responsible for customer satisfaction and service. • Implemented new procedures to proactively resolve every customer complaint and inquiry expediently.• Managed actions taken on all customer interactions, recording details of inquiries, complaints, or comments.• Provided customers with all levels of service, such as providing information about products and services and taking orders.