Sales Representative

• Feb 2023 - Present

Key Account Coordinator

• Oct 2021 - Feb 2023

Customer Service Team Lead

• Aug 2020 - Oct 2021

• Manage a team of Customer Service Representatives across multiple channels including Email, Live Chat and Social Media• Oversee the performance of each Representative and drive efficiency and quality • Training every new hire to the Customer Service team and overhauled the training process to work in a remote setting• Manage all International Orders for customers in the UK and EU • Developed a comprehensive bonus plan to intrinsically motivate the entire Customer Service Team• Built multiple SOP’s and Training Materials for new products and internal processes• Developed and launched a plan to elevate the customer experience through quality resources on the website• Grew our customer service team from Ten to Forty Representatives during a three-hundred percent increase in company sales Show less

Customer Service Representative

• Oct 2019 - Aug 2020

• Customer Service Representative and Social Media team member • Assisted customers with product support and sales• Manage social media engagement, non-branded content, and any customer’s questions or feedback across all social media platforms

Carrier Development Representative

• Sep 2018 - Aug 2019

• Carrier Development Representatives work with trucking companies to book freight at competitive rates for my clients• Sales are executed over phone while using Echo’s booking, tracking, and database software • Negotiated the rates, and book the shipments for delivery to their final destination• Close interaction with employees and carriers to provide superior customer service and create strong relationships with corresponding clients

Carrier Development Associate

• Mar 2018 - Jul 2019

Loss Prevention Specialist

• Jun 2017 - Mar 2018

Sales Associate

• Oct 2015 - Oct 2016

Intern

• Jun 2016 - Aug 2016

Online procurement and product sourcing of commercial building materials manufactured in China for Dunn Global and Stack Modular. Preformed product tests to demonstrate to our clients how products and materials worked and preformed under specific conditions. Online procurement and product sourcing of commercial building materials manufactured in China for Dunn Global and Stack Modular. Preformed product tests to demonstrate to our clients how products and materials worked and preformed under specific conditions.

Keyholder / Part Time Manager

• Aug 2015 - Oct 2015

Opening/Closing of the store Cashing in/out of the registers Ability to answer any questions a customer may have Assigning tasks an duty to associates Making changes to the store as per request Merchandising product and executing displays to company specifications Opening/Closing of the store Cashing in/out of the registers Ability to answer any questions a customer may have Assigning tasks an duty to associates Making changes to the store as per request Merchandising product and executing displays to company specifications

Sales Associate

• Jun 2015 - Sep 2015

Valet Attendant

• Dec 2014 - Feb 2015

• Eagerly greeting customers as they arrive to The Clay Brook offering any services they may require ensuring a quality lodging experience. • Parked and retrieved owners vehicles with great care. • Unloaded customers luggage and delivered it to their rooms. • Delivered customers winter sports equipment to the ski and boot valet that The Clay Brook provides for its customers. • Snow removal from the front entrance and walkway ensuring safety for arriving and departing customers. • Covered the outdoor pool and hot tubs at the Clay Brook when working a night shift. Show less

Dock Assistant

• Jun 2014 - Aug 2014

• Assisted the Dock Master with day-to-day operations. • Readily available for any vessel seeking assistance while docking. • Addressed any issues a customer had with the facilities such as dock repair, key replacement, rubbish removal, and cleaning services. • Maintained property cleanliness and organization. • Detailed boats prior to delivery to customer. • Assisted the Dock Master with day-to-day operations. • Readily available for any vessel seeking assistance while docking. • Addressed any issues a customer had with the facilities such as dock repair, key replacement, rubbish removal, and cleaning services. • Maintained property cleanliness and organization. • Detailed boats prior to delivery to customer.

Sales Support

• Jul 2013 - Aug 2014

Constructing mailers containing all of the products and services that CID holds contracts for on the New Jersey State Contract, Hunterdon County Educational Services Commission, Middlesex Regional Educational Services Commission, and Educational Data Services, Inc. Constructing mailers containing all of the products and services that CID holds contracts for on the New Jersey State Contract, Hunterdon County Educational Services Commission, Middlesex Regional Educational Services Commission, and Educational Data Services, Inc.