Danielle Stevens, PSM
Director Of Operations at Bellevida Design- Claim this Profile
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Bio
Michael White
Danielle was wonderful to work for. Her attention to detail and professionalism is matched only by her bright and uplifting personality. In my experience, I've worked for many managers and scrum leaders, but there's no doubt in my mind that Danielle is a cut above the rest. She is driven, passionate, assertive, intelligent, and tactful...an absolute joy to report to.
Michael Miller
Danielle is a thoroughly dedicated and professional IT project manager. She is also an extremely well-grounded Scrum Agilist. She is a pragmatic and results-oriented servant leader who takes her responsibilities to her Agile development Scrum team(s) seriously. She has a demonstrated ability to bring teams together as a cohesive unit capable of delivering value in the face of daunting and adverse circumstances. She is organized, committed, and funny. She is cool under pressure and constantly shepherds her development teams to higher levels of learning and performance. Danielle is a proven asset to our organization and someone that I depend upon on a regular basis to assist me with championing the Agile mindset throughout the larger company.
Michael White
Danielle was wonderful to work for. Her attention to detail and professionalism is matched only by her bright and uplifting personality. In my experience, I've worked for many managers and scrum leaders, but there's no doubt in my mind that Danielle is a cut above the rest. She is driven, passionate, assertive, intelligent, and tactful...an absolute joy to report to.
Michael Miller
Danielle is a thoroughly dedicated and professional IT project manager. She is also an extremely well-grounded Scrum Agilist. She is a pragmatic and results-oriented servant leader who takes her responsibilities to her Agile development Scrum team(s) seriously. She has a demonstrated ability to bring teams together as a cohesive unit capable of delivering value in the face of daunting and adverse circumstances. She is organized, committed, and funny. She is cool under pressure and constantly shepherds her development teams to higher levels of learning and performance. Danielle is a proven asset to our organization and someone that I depend upon on a regular basis to assist me with championing the Agile mindset throughout the larger company.
Michael White
Danielle was wonderful to work for. Her attention to detail and professionalism is matched only by her bright and uplifting personality. In my experience, I've worked for many managers and scrum leaders, but there's no doubt in my mind that Danielle is a cut above the rest. She is driven, passionate, assertive, intelligent, and tactful...an absolute joy to report to.
Michael Miller
Danielle is a thoroughly dedicated and professional IT project manager. She is also an extremely well-grounded Scrum Agilist. She is a pragmatic and results-oriented servant leader who takes her responsibilities to her Agile development Scrum team(s) seriously. She has a demonstrated ability to bring teams together as a cohesive unit capable of delivering value in the face of daunting and adverse circumstances. She is organized, committed, and funny. She is cool under pressure and constantly shepherds her development teams to higher levels of learning and performance. Danielle is a proven asset to our organization and someone that I depend upon on a regular basis to assist me with championing the Agile mindset throughout the larger company.
Michael White
Danielle was wonderful to work for. Her attention to detail and professionalism is matched only by her bright and uplifting personality. In my experience, I've worked for many managers and scrum leaders, but there's no doubt in my mind that Danielle is a cut above the rest. She is driven, passionate, assertive, intelligent, and tactful...an absolute joy to report to.
Michael Miller
Danielle is a thoroughly dedicated and professional IT project manager. She is also an extremely well-grounded Scrum Agilist. She is a pragmatic and results-oriented servant leader who takes her responsibilities to her Agile development Scrum team(s) seriously. She has a demonstrated ability to bring teams together as a cohesive unit capable of delivering value in the face of daunting and adverse circumstances. She is organized, committed, and funny. She is cool under pressure and constantly shepherds her development teams to higher levels of learning and performance. Danielle is a proven asset to our organization and someone that I depend upon on a regular basis to assist me with championing the Agile mindset throughout the larger company.
Experience
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Bellevida Design
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United States
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Design Services
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1 - 100 Employee
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Director Of Operations
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Jul 2015 - Present
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PwC
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Professional Services
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700 & Above Employee
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Insight Global Contractor - Scrum Master
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Feb 2017 - Apr 2018
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IT Project Manager - Ecommerce Systems
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Apr 2016 - Jan 2017
• Direct Manager of a team five Business Analysts • Manage the day-to-day workload and resource allocation for up to twelve developers to plan, direct and assure the timely completion of the work at the required level of quality to meet the long and short-term needs of the organization • Play lead role in establishing new self-organizing scrum teams by training on agile fundamentals and coaching team for sustaining changes introduced • Serve as ScrumMaster and Project Manager for three… Show more • Direct Manager of a team five Business Analysts • Manage the day-to-day workload and resource allocation for up to twelve developers to plan, direct and assure the timely completion of the work at the required level of quality to meet the long and short-term needs of the organization • Play lead role in establishing new self-organizing scrum teams by training on agile fundamentals and coaching team for sustaining changes introduced • Serve as ScrumMaster and Project Manager for three or more Scrum Teams simultaneously • Use Project Management methodology to formalize, plan and execute projects according to business objectives while meeting strict deadlines and budgets whilst ensuring alignment with business directives and initiatives. • Effectively communicate project expectations, issues, risks and decisions to project team, business stakeholders and IT leadership. • Analyze project risks, issues, costs and benefits to make relevant recommendations; proposing evolutions and changes where needed. • Responsible for end-to-end management of multiple medium to large sized, moderate to highly complex IT projects. Plan, execute and finalize projects on time and on budget, following appropriate SDLC standards and delivering specific, measurable results to business partners. • Manage project components including financial management, quality management, control management and business continuity management. Show less • Direct Manager of a team five Business Analysts • Manage the day-to-day workload and resource allocation for up to twelve developers to plan, direct and assure the timely completion of the work at the required level of quality to meet the long and short-term needs of the organization • Play lead role in establishing new self-organizing scrum teams by training on agile fundamentals and coaching team for sustaining changes introduced • Serve as ScrumMaster and Project Manager for three… Show more • Direct Manager of a team five Business Analysts • Manage the day-to-day workload and resource allocation for up to twelve developers to plan, direct and assure the timely completion of the work at the required level of quality to meet the long and short-term needs of the organization • Play lead role in establishing new self-organizing scrum teams by training on agile fundamentals and coaching team for sustaining changes introduced • Serve as ScrumMaster and Project Manager for three or more Scrum Teams simultaneously • Use Project Management methodology to formalize, plan and execute projects according to business objectives while meeting strict deadlines and budgets whilst ensuring alignment with business directives and initiatives. • Effectively communicate project expectations, issues, risks and decisions to project team, business stakeholders and IT leadership. • Analyze project risks, issues, costs and benefits to make relevant recommendations; proposing evolutions and changes where needed. • Responsible for end-to-end management of multiple medium to large sized, moderate to highly complex IT projects. Plan, execute and finalize projects on time and on budget, following appropriate SDLC standards and delivering specific, measurable results to business partners. • Manage project components including financial management, quality management, control management and business continuity management. Show less
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It Works Global
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United States
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Retail Health and Personal Care Products
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700 & Above Employee
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Project Manager II, IT PMO
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Aug 2015 - Apr 2016
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Senior Program Manager, Self-Care and Marketing Operations
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Sep 2003 - Jul 2015
(2008-2015) • Responsible for the creation and implementation of new online account management functionality within SiriusXM’s Online Account Center. • Responsible for working with, and liaising with business partners and external vendors to define business requirements; supporting online, customer and agent-impacting experiences. • Responsible managing all CRMS-based initiatives; analysis, requirement gathering and documentation, user acceptance testing, production validation, and… Show more (2008-2015) • Responsible for the creation and implementation of new online account management functionality within SiriusXM’s Online Account Center. • Responsible for working with, and liaising with business partners and external vendors to define business requirements; supporting online, customer and agent-impacting experiences. • Responsible managing all CRMS-based initiatives; analysis, requirement gathering and documentation, user acceptance testing, production validation, and post-mortem analysis. • Accountable for understanding online customer challenges by using feedback and data to turn those learnings into specific tasks, driving increased take rates and throughput. • Work with cross functional teams to develop business requirements, respond to functional requirement build-outs, participating in testing, validation, and approving launches. • Providing end to end strategy and implementation plan of each program, from inception to design, to implementation to launch, to closure and post-audit of results. • Facilitating weekly program calls with key stakeholders per program to focus on results, upcoming deliverables, quantitative and qualitative feedback from agents/users, program or financial risks. • Work with IT and others across the business to build functionality to support identified performance gaps. • Responsible for building and supporting annual roadmaps for online initiatives. • Collaborate with Vendor and Call Center Management, Marketing, Digital/Interactive, Finance, Workforce Management, PMO, Quality, Training and IT to create a complete review of key programs. Senior Reports Specialist (2003-2008) • Responsible for all aspects of Listener Care Report development including: report requirements, design, testing and implementation. • Collaborated with internal Team Members to understand and develop Crystal Reports from Siebel CRM and Portal Infranet Billing System that met the needs of the Operations department. Show less (2008-2015) • Responsible for the creation and implementation of new online account management functionality within SiriusXM’s Online Account Center. • Responsible for working with, and liaising with business partners and external vendors to define business requirements; supporting online, customer and agent-impacting experiences. • Responsible managing all CRMS-based initiatives; analysis, requirement gathering and documentation, user acceptance testing, production validation, and… Show more (2008-2015) • Responsible for the creation and implementation of new online account management functionality within SiriusXM’s Online Account Center. • Responsible for working with, and liaising with business partners and external vendors to define business requirements; supporting online, customer and agent-impacting experiences. • Responsible managing all CRMS-based initiatives; analysis, requirement gathering and documentation, user acceptance testing, production validation, and post-mortem analysis. • Accountable for understanding online customer challenges by using feedback and data to turn those learnings into specific tasks, driving increased take rates and throughput. • Work with cross functional teams to develop business requirements, respond to functional requirement build-outs, participating in testing, validation, and approving launches. • Providing end to end strategy and implementation plan of each program, from inception to design, to implementation to launch, to closure and post-audit of results. • Facilitating weekly program calls with key stakeholders per program to focus on results, upcoming deliverables, quantitative and qualitative feedback from agents/users, program or financial risks. • Work with IT and others across the business to build functionality to support identified performance gaps. • Responsible for building and supporting annual roadmaps for online initiatives. • Collaborate with Vendor and Call Center Management, Marketing, Digital/Interactive, Finance, Workforce Management, PMO, Quality, Training and IT to create a complete review of key programs. Senior Reports Specialist (2003-2008) • Responsible for all aspects of Listener Care Report development including: report requirements, design, testing and implementation. • Collaborated with internal Team Members to understand and develop Crystal Reports from Siebel CRM and Portal Infranet Billing System that met the needs of the Operations department. Show less
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SiriusXM
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United States
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Entertainment Providers
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700 & Above Employee
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Senior Program Manager
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Sep 2003 - Jul 2015
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Reports Analyst
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Apr 2001 - Sep 2002
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WR Systems, LTD
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United Kingdom
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Mining
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Programmer/Analyst
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Jan 1999 - Mar 2001
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EIS International
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New Zealand
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Team Lead/Call Center Ops, Reports Specialist
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Sep 1996 - Dec 1998
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