Operations Project Coordinator

• Jan 2023 - Present

Customer Service Representative

• Sep 2022 - Jan 2023

• Was responsible for meeting client needs and properly responding to customer issues with the appropriate products and services • Provided superior service to current and future policyholders by effectively marketing products and building strong relationships to meet service and retention goals • Followed up with customers via email/phone regarding insurance options, explanation of coverages, and policy changes. • Assisted with billing and processed policy endorsements. • Answered phone calls and performed clerical office duties. • Maintained accurate client data in agency management system. • Became a resource for clients for any policy related questions and requests. • Managed the completion of policy renewals, endorsements and cancellations.

Logistics Specialist (Client Dedicated Team - LabConnect)

• Oct 2021 - Jun 2022

-Follow daily shipments for one client specific account. -Track and trace; ensure timely dispatch, arrival, recovery, and delivery. -Provide details to clients over the phone/email regarding their shipments. -Advise project managers of shipment delays and mitigate issues -Make phone calls to agents to make inquiries about shipment statuses and related details. -Identify delays and update the system accordingly with details/notes. -Work with UPS dedicated team to mitigate delays, customs clearance issues, invoice/labeling issues, and temperature settings. -Send daily shipment progress reports (Excel) to client for visibility and follow up. -Work with airlines to identify delays, missed flights, lost shipments, and new cargo bookings.

Logistics Specialist Team Lead

• Aug 2021 - Oct 2021

-Microsoft Outlook inbox management: delegate emails to trace representatives to action, clear out unnecessary/actioned items from inbox to ensure total visibility -Escalation management with clients, UPS, and local service providers (LSP). -Creating and delegating shipment reports via Excel for follow up by trace representatives. -Reconciling the days’ work and turning over any necessary tasks that need attention. -Leading a team of 2-5 people at a time.

Logistics Coordinator

• May 2019 - Aug 2021

-Follow daily shipments for timely arrivals/deliveries. -Track and trace; ensure timely dispatch, arrival, recovery, and delivery. -Provide details to clients over the phone/email regarding their shipments. -Answer phone calls regarding shipment details -Make phone calls to agents to make inquiries about shipment statuses and related details. -Identify delays and update the system accordingly with details/notes

Receptionist

• Jan 2019 - May 2019

-Provided customer service to homeowners via phone and email. -Collected member identification cards for daily registration. -Provided visitors with proper identification passes. -Managed overall office operations, communications, and scheduling simplifying daily tasks and streamlining work. -Provided customer service to homeowners via phone and email. -Collected member identification cards for daily registration. -Provided visitors with proper identification passes. -Managed overall office operations, communications, and scheduling simplifying daily tasks and streamlining work.