Building Manager

• Sep 2020 - Present

Facilities Manager

• Aug 2019 - Sep 2020

Managing a portfolio of commercial offices located in the London area. Responsible for all operational functions, health and safety, CAPEX projects (fabric and plant replacements) , sustainability, service charges and tenant relations. Also works on new acquisitions and mobilisation of new sites Managing a portfolio of commercial offices located in the London area. Responsible for all operational functions, health and safety, CAPEX projects (fabric and plant replacements) , sustainability, service charges and tenant relations. Also works on new acquisitions and mobilisation of new sites

Group Facilities Manager

• Sep 2017 - Aug 2019

Delivered role as Group Facilities Manager international investment bank (London, New York and Bahrain). This also included collaboration with the 4 tenants who shared the building with Investcorp. Managed direct reports of 10 staff, including 2 building managers, 2 receptionists, 2 Handymen, 2 Security Guards, Chef and Sous Chef1. Successfully built facilities departments and operational strategies from ground up for New York, London and Bahrain. 2. Implementing a standardised level of service across the all geographies3. Integrated global IT and Catering into Facilities functions4. Acquired and mobilised offices in Luxembourg and Switzerland5. Successfully implemented new tender process and management end to end6. Successfully standardised service level contracts7. Effective management of all new contracts from mobilization, annual review, performance evaluations to turning failing contracts around, to terminations8. Delivering all D&B projects on time and budget9. Delivering all M&E projects (national and international) on time and budget, advising on new technologies and putting forward future proofing proposals:10. Maintenance of all site O&M’s11. Creation of M&E life cycle plan and implementation of accrual strategy12. Driving significant cost savings across all service contracts 13. Developed global strategy for standards of service regarding all service providers14. Successfully rolled out global environmental policy across all geographies 15. Effectively implemented global SOP’s for maintenance reporting, security, catering16. Tight budgetary control £18million

Facilities Manager

• Nov 2016 - Sep 2017

Delivered role as site Facilities Manager for 54 luxury apartment building based in Kensington. This also included collaboration with the Design Museum who are a tenant on the land where the development is located, plant is shared between the two buildings. Manages a team of 20 staff, including Concierge, Yardsmen and M&E engineers.• Responsible for all reactive and planned maintenance in regards to all mechanical and electrical equipment• Managing all contractors visits to site, issuing permits to work and hot works permits when required• Implemented new contractor access, defect reporting and fire evacuation procedures• Main point of contact for all facilities based issues reported by the Residents and Design Museum.• Responsible for monitoring service charge budgets and reporting to clients and residents• Successfully re-engineered the service charge budget to match actual cost requirements• Effectively arranged all statutory equipment visits to all sites across the group• Successfully managed landscaping replanting project• Maintained all files in preparation for annual audits• Reviewing and improving concierge SOP’s for operational efficiencies• Successfully managed automatic gates system replacement project• Tight control of £1.6 million service charge budget, plus ownership of site operations, contracts, H&S, security, maintenance/repairs, KPI achievement, resident relations and staff performance• Achieving full compliance with Health, Safety and Security requirements including internal controls, operating procedures and training • Hands on management and coordination of facilities and security operations across the site, successfully renegotiating and reviewing all maintenance and operational contracts • Instrumental in the successful ongoing management of 24 months’ defects liability on site• Successfully managing a centralized control system in relation to Facilities and Health and Safety Management

Group Facilities Manager

• Mar 2011 - Oct 2016

Delivered role a Facilities Manager for UK retail and property management firm. Taking full responsibility for coordinating the company’s facilities and head office operation across 19 retail stores, one 5 story multi tenanted office complex, 1 warehouse, 1 block of 41 serviced apartments, 2 hotels and 2 restaurants.• Responsible for all reactive and planned maintenance in regards to all mechanical and electrical equipment• Managing all contractors visits to site, issuing permits to work and hot works permits when required• Effectively arranged all statutory equipment visits to all sites across the group• Maintained all files in preparation for annual audits• Successfully managed boiler and lift controller replacement projects at Head Office• Tight control of £1.2 million in budgets, plus ownership of UK-wide store operations, contracts, H&S, security, maintenance/repairs, KPI achievement, customer relations and staff performance • Achieving full compliance with Health, Safety and Security requirements following a complete overhaul of the existing management system, including internal controls, operating procedures and training • Hands on management and coordination of facilities and security operations across the group, successfully renegotiating and reviewing all maintenance and operational contracts • Taking on additional responsibilities and quickly exceeding expectations, particularly in the area of Health, Safety and Security, in the wake of staff departures • Instrumental in the successful fit-out and subsequent operation of a number of new retail sites, including contractor management, proposal writing, meetings organisation and progress reporting • Managed real time budget and cash flow analysis• Successfully managing a centralized control system in relation to Facilities and Health and Safety Management • Instrumental in managing all insurance related claims (building damage, theft etc)

Facilities and Operations Coordinator

• Sep 2009 - Mar 2011

Delivered effective coordination of facilities management requirements across the company portfolio. In addition, managed heath and safety, operations, security, and office management requirements. Delivered effective coordination of facilities management requirements across the company portfolio. In addition, managed heath and safety, operations, security, and office management requirements.

Operations Administrator

• Sep 2006 - Sep 2009

Delivered effective support to all staff and management in regards to operations, facilities and health and safety. Delivered effective support to all staff and management in regards to operations, facilities and health and safety.