Experience

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  City Of Miami Beach

  • Planning Inspector
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  City of Miami Beach

  • Miami, Florida, United States

  • Planning Inspector

    • Sep 2022 - Present
    • Miami, Florida, United States
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  SMS International Shore Operations

  • United States
  • Hospitality
  • 300 - 400 Employee

  • Supervisor

    • Oct 2016 - Sep 2022

    • Ensuring staff are following all company policies and procedures while delivering outstanding guest experience.• Responsible for the supervision of the embarkation and debarkation process for passenger cruise liners. (Disney, NCL, Carnival, Holland, Regent Seven Seas, MSC, Costa, Oceania) • Develop working relationship with essential shore side and ship staff personnel to facilitate as smooth operation.• Handling any potential denial boarding’s and assisting with guest with obtaining needed travel documents • Developing working relationships with essential port and ship staff personnel to assist with any operational and guest needs• Work closely with the Guest Logistics Manager and SMS Management with the overall supervision of new projects

  • Assistant Supervisor

    • Sep 2015 - Oct 2016

    Ensuring staff are in compliance with all company policies and procedures while delivering outstanding guest experience. Responsible for the supervision of the embarkation and debarkcation processes.Develop working relationship with essential port and ship staff personnel to help assist with operational needs.

  • Lead Trainer

    • Jan 2013 - Sep 2015

    • Meet and greet arriving and departing cruise line guests.• Review guest travel documents to ensure they meet with United States Department of Homeland Security’s rules and requirements.• Review and understand immigration documentation and/or other official documents.• Verify documents and process guests sailing through electronic computer based software system.• Escorted VIP’s thru the embarkation process.• Assist passengers with embarkation and debarkation process.• Direct and assist cruise guests to their mode of transportation upon arrival and departure from cruise terminal.• Problem solving situation with guest regarding travel related issues.• Built strong consumer relationships by giving accurate information.

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  Career Movers and Shapers

  • Miami/Fort Lauderdale Area

  • Staffing Supervisor

    • Feb 2013 - Apr 2015
    • Miami/Fort Lauderdale Area

    • Provide employee-recruitment and candidate placement services. • Study job descriptions and required job qualifications to understand and source the type of candidates required by clients. • Conduct initial phone screening, general interview and discussion with potential candida...

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  Civil Service Employees Association

  • Greater New York City Area

  • Executive Vice President - LOCAL 882

    • Jul 1997 - Oct 2012
    • Greater New York City Area

    Executive Vice President

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  Town of North Hempstead

  • Director of Permit Division

    • Feb 1982 - Oct 2012