IT Manager

• Aug 2021 - Present

IT Operations Manager

• Jan 2019 - Aug 2021

Manage IT departments in various companies, lead and manage services deliveredto customers, evaluate and lead current projects to determine tech viability byoptimizing costs on an Agile methodology, develop sales strategies to proposesolutions.•IT Advisory.•Development of sales strategies in the IT Field•Periodic meetings with clients Managers, to evaluate and get feedback of services hired.•Assure access and data process, taking care of security and confidentiality of customers data.•Guarantee access to and processing of information, ensuring its security and integrity, both for the company and for customers.•Control and ensure operational stability, continuity of IT services and SLA compliance with the company's clients.•Evaluate customer feedback and use their experience to establish and optimize services.•Manage and supervise the team of support engineers for optimal service delivery and project implementation.•Develop proposals for continuous improvement, keeping client companies at the forefront of technology taking into account the cost-benefit ratio.•IT staff selection•IT Providers selection and hiring.•Development, valuation and presentation of technical proposals, keeping national and multinational clients with high IT standards.•Implementation, advice and consulting of Microsoft365, Office365 and their collaborative work tools•Implementation of IaaS and SaaS in companies as solutions for reducing IT risks, reduce infrastructure costs, personal costs and improve remote working.•Implementation of networking and Backup solutions for companies with international branches. Show less

IT Project Manager

• Jul 2017 - Jan 2019

In charge of clients IT Departments.•IT Consulting.•Development of sales strategies in the IT Field•Evaluation of customer requirements and lead their projects to completion.•Office365 and Google G-Suite Deployment on multiple clients.•Computer audit of clients to evaluate their infrastructure, backup methods, licensing and making reports with recommendations and improvements.•Management of Suppliers, services and IT requirements.•Backup Management.•Network management. Show less

IT Support Engineer

• Aug 2015 - Jul 2017

Technical Support of Client companies.•Implementation of Proxy PfSense for the control and management of the network.•Inventory up to date.•Installation and configuration of workstations•Installation of network points in stations for new users.•Cleaning, repair, restoration and assembly of equipment.•Documentation of procedures.•Installation, configuration and planning of backups with NAS servers to client companies.•Data center management.•Responsive web page design using: Adobe Illustrator, HTML5, CSS3, Bootstrap and PHP. Show less

Infrastructure and Network Administrator

• Nov 2013 - Apr 2015

Administration of the Company's Infrastructure and branches to guarantee the operational continuity of computer equipment under de ISO-90001.•Maintenance and backup of servers under calendars.•Implementation of Firewall (mandrake) and Proxy (PfSense) for DHCP, Filtering, access rules, QoS management on company computers.•Data center management.•Active Directory Management in Windows Server 2008R2 and Windows Server 2012•Implementation of VPN between branches.•Manage IT Budget. Show less

User Support Analyst

• Jun 2013 - Nov 2013

Technical Support.•Installation and configuration of workstations.•Support, maintenance, and repair of workstations.•Equipment inventory.•Technical support to more than 200 users•Network troubleshooting.•Corrective and preventive maintenance to workstations.•Basic administration of Windows Exchange Server and Active Directory