Experience

AlphaIT

• United Kingdom
• 1 - 100 Employee

• Help Desk Support Analyst

  • Sep 2020 - Oct 2022

  • Tier one troubleshooting PC/MacBook, mobile & software issues when requested via phone, email and/or chat. • Setup/configure/Troubleshoot User profiles, shared drives for remote team access. • Configure Outlook calendars for upper Executives profile. • Create and troubleshoot 2FA Apps via JAMF • Troubleshoot Print Server access, also place toner orders. • Tier one troubleshooting PC/MacBook, mobile & software issues when requested via phone, email and/or chat. • Setup/configure/Troubleshoot User profiles, shared drives for remote team access. • Configure Outlook calendars for upper Executives profile. • Create and troubleshoot 2FA Apps via JAMF • Troubleshoot Print Server access, also place toner orders.


Dysis Ltd
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Microsoft Migration Desktop Engineer

  • Jan 2020 - Sep 2020


TEKsystems

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Specialist

  • Oct 2018 - Jan 2019

  • Troubleshoot PC/Macbook and software issue when requested via phone, walk up and ticket request • Organize and distribute tickets to the appropriate team members • Work with third party vendors for printer repairs, server or networking issues • Assist with meeting setup for Executives and management • Travel onsite to clinic for physical assessments or replacement of hardware • Troubleshoot PC/Macbook and software issue when requested via phone, walk up and ticket request • Organize and distribute tickets to the appropriate team members • Work with third party vendors for printer repairs, server or networking issues • Assist with meeting setup for Executives and management • Travel onsite to clinic for physical assessments or replacement of hardware



Yoshinoya America

• United States
• Restaurants
• 200 - 300 Employee

• Field technician

  • Sep 2017 - May 2018

  Provide support for users who are on and offsite • Troubleshoot issues via walk ups, email, phone calls or ticketing system. • Handle new user training of company devices and access to the network. • Assist off site infrastructure team with on site network issues • Support Executive level users • Troubleshoot devices such as Mac/Window PCs, mobile phones and tablets Provide support for users who are on and offsite • Troubleshoot issues via walk ups, email, phone calls or ticketing system. • Handle new user training of company devices and access to the network. • Assist off site infrastructure team with on site network issues • Support Executive level users • Troubleshoot devices such as Mac/Window PCs, mobile phones and tablets



MemorialCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Desk Analyst

  • May 2015 - Dec 2016

  Purpose of role: To assist users over the phone, email or remote support with desktop issues • Front line person for password reset, account unlocks, software questions • Handled remote support for software install technical troubleshooting • Handled new processes for new team member training • Email support Purpose of role: To assist users over the phone, email or remote support with desktop issues • Front line person for password reset, account unlocks, software questions • Handled remote support for software install technical troubleshooting • Handled new processes for new team member training • Email support


Encompass Digital Media, Inc.
• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee
• Desktop Support Technician II

  • Feb 2015 - May 2015


Republic Indemnity

• United States
• Insurance
• 100 - 200 Employee

• Desktop Support Technician 6 Month Contract

  • Jul 2014 - Jan 2015

  • Front line person for troubleshooting PCs, telephone issues and/or incoming request. • Handled Service Desk projects for inventory improvements and operation efficiency • Imaged, configure, and recover data from laptops/desktops • Front line person for troubleshooting PCs, telephone issues and/or incoming request. • Handled Service Desk projects for inventory improvements and operation efficiency • Imaged, configure, and recover data from laptops/desktops



ManpowerGroup

• United States
• Translation and Localization

• Desktop Support Technician II

  • Sep 2013 - Oct 2014

  • Handled escalated tickets from Tier 1 Technical Support • Configure new, current and terminated employees credentials through multiple systems • Imaged, configure, and recover data from laptops/desktops and ship out utilizing UPS • Handled escalated tickets from Tier 1 Technical Support • Configure new, current and terminated employees credentials through multiple systems • Imaged, configure, and recover data from laptops/desktops and ship out utilizing UPS



Infosys BPO

• United Kingdom
• 1 - 100 Employee

• Senior Systems Engineer

  • Jun 2013 - Sep 2013

  Set up and installed Mac machine for users Installed and configure servers with Active Directory, DNS, Email & User accounts. Troubleshoot any issues with said systems. Set up and installed Mac machine for users Installed and configure servers with Active Directory, DNS, Email & User accounts. Troubleshoot any issues with said systems.

• Desktop Support Technician

  • May 2013 - Jul 2013

  • Handled escalated tickets from Tier 1 Desktop Support Techs • Configure new, current and termed employees credentials through Active Directory and other systems • Imaged, configure, and recover data from laptops/desktops and ship out utilizing UPS • Handled escalated tickets from Tier 1 Desktop Support Techs • Configure new, current and termed employees credentials through Active Directory and other systems • Imaged, configure, and recover data from laptops/desktops and ship out utilizing UPS



Cardiac Science

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Technical Support Rep II

  • Jan 2013 - May 2013

  - Second level troubleshooting on products for external customers and internal support. - Train employees and external Biomed Techs on medical equipment purchased from the company - Maintain and upkeep on in house product for demonstrations and phone support

• Technical Support Speacialist I

  • Jul 2012 - Dec 2012

  - Answering calls to troubleshoot issues with products. - Assist with small projects for the transparency of the Technical Support Team - Utilize Syteline ticket system for escalations, troubleshoot, dispatch to Field Service Engineers



Veolia Environmental Services North America Corp.

• United States
• Utilities
• 1 - 100 Employee

• Helpdesk Support Long Term Contract

  • Jul 2011 - Jun 2012

  • Setting user’s new or restored pc according to user preferences of job positions via Remote Desktop Program or in person through scheduled appointments • Installed various programs for pc’s i.e. Office 2010, AutoCAD, Visio etc. • Entered work progression through Helpstar ticketing system • Setting user’s new or restored pc according to user preferences of job positions via Remote Desktop Program or in person through scheduled appointments • Installed various programs for pc’s i.e. Office 2010, AutoCAD, Visio etc. • Entered work progression through Helpstar ticketing system



SC Johnson Wax

• United States
• 1 - 100 Employee

• Technical Support Analyst Long Term Contract

  • Dec 2010 - Aug 2011

  • Level one troubleshooting Operating systems and hardware support across the world • Analyze emails to be forwarded to selected groups within the company • Giving high quality customer service level telephone support • Level one troubleshooting Operating systems and hardware support across the world • Analyze emails to be forwarded to selected groups within the company • Giving high quality customer service level telephone support



Kohl's Department Stores

• United States
• 1 - 100 Employee

• Help Desk Support Technician (6 Month Contract)

  • Apr 2010 - Nov 2010

  Providing support with wireless security initiative. Contacting stores and implement high level wireless security updates through scripting configurations. Have clients on user end perform reboots on pocket PC's for configuration of site completion and functionality. Providing support with wireless security initiative. Contacting stores and implement high level wireless security updates through scripting configurations. Have clients on user end perform reboots on pocket PC's for configuration of site completion and functionality.



Chartone/Healthport

• R.O.I Specialist

  • Jul 2007 - May 2009

  Sent HIPPA compliant medical records to patients and/or facilities via web or mail Assisted with starting up new client accounts for copying services Assisted customers with billing over the phone Sent HIPPA compliant medical records to patients and/or facilities via web or mail Assisted with starting up new client accounts for copying services Assisted customers with billing over the phone



Manpower/Northwestern Mutual

• Service Support Associate

  • Nov 2006 - Mar 2007

  Will receive, open, timestamp & assign a high volume of incoming work Analyzed life insurance policies and payments by scanning & entering the information into multiple systems Assigned processed tasks to Specialized Analysts Responsible for performing mail deliveries & assigning a variety of Will receive, open, timestamp & assign a high volume of incoming work Analyzed life insurance policies and payments by scanning & entering the information into multiple systems Assigned processed tasks to Specialized Analysts Responsible for performing mail deliveries & assigning a variety of



Adecco/Milwaukee Co

• Medical Records Clerk

  • May 2005 - Jul 2006

  Prepared charts for doctors and/or nurses Worked with most common window programs Stocked charts in proper locations within the facility Prepared charts for doctors and/or nurses Worked with most common window programs Stocked charts in proper locations within the facility



Kohl's Department Store

• United States

• Early Morning Reciever

  • Oct 2003 - Feb 2005

  Early Morning Receiver Prepared store with early morning stocking of shelves Helped customers with locating items within the store Perform cashier duties as needed Early Morning Receiver Prepared store with early morning stocking of shelves Helped customers with locating items within the store Perform cashier duties as needed



Bea's Learning Hut Daycare

• Administrative Assistant

  • Jan 2000 - Aug 2003

  Processed all client applications for enrollment Answered & transferred all incoming calls Trained all incoming employees Processed all client applications for enrollment Answered & transferred all incoming calls Trained all incoming employees