Dana Cadman

Business Analyst at Edcor
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Contact Information
us****@****om
(386) 825-5501
Location
Detroit Metropolitan Area, US
Skills

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Michele Taschler

Dana and I worked together on several projects at Epsilon. Dana managed the resources and people very efficiently ensured all requirements and deliverables were documented. Dana is great at making sure all information is communicated out to all stakeholders, I would recommend him and look forward to working with him again in the future.

Barb Hansen

Dana is extremely efficient in everything that he does. I've worked with Dana on several projects, he's great to work with and he's very knowledgeable. He always take the necessary time to understand and help you understand the ask and/or the wants for the specific project. He’s great with the details and will always ask appropriate questions if needed.

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Credentials

  • Google Analytics Platform Principles
    Google
    Mar, 2014
    - Sep, 2024
  • Google Analytics Individual Quallification
    Google
    Oct, 2013
    - Sep, 2024
  • ISO 9001:2001
    -
    Jan, 1998
    - Sep, 2024
  • SECRET level clearance
    United States Department of Defense
    Sep, 1985
    - Sep, 2024

Experience

  • Edcor
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Business Analyst
      • Jul 2020 - Present

      • Conduct requirements analysis and functional specifications.• Formulate and design system scopes, functionality, and objectives based on both user needs and a thorough understanding of both business systems and client requirements.• Develop and modify procedures to solve complex problems concerning information systems. • Conduct requirements analysis and functional specifications.• Formulate and design system scopes, functionality, and objectives based on both user needs and a thorough understanding of both business systems and client requirements.• Develop and modify procedures to solve complex problems concerning information systems.

  • Healing Complex Kids
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • VP | Co-founder | Nonprofit Organization
      • Mar 2005 - Present

      Reconcile register against bank statements to prepare financial statements for annual tax reporting.Prepare profit-loss statements for events and programs to identify high-return activities and areas for improvement or discontinuation.Manage project schedule, vendor activities, and volunteers to host the annual “Warrior Moms’ Pajama Party” conference; generating $25,000 per event. Reconcile register against bank statements to prepare financial statements for annual tax reporting.Prepare profit-loss statements for events and programs to identify high-return activities and areas for improvement or discontinuation.Manage project schedule, vendor activities, and volunteers to host the annual “Warrior Moms’ Pajama Party” conference; generating $25,000 per event.

  • Epsilon
    • United Kingdom
    • Accounting
    • Sr Business Systems Analyst
      • Mar 2015 - May 2020

      Collaborate with multiple stakeholders, executive management, and other business analysts to identify and prioritize projects in a fast-paced work environment. Prioritization is based on issues of regulatory compliance, security risks, the ability to drive customer engagement, and the cost-benefit of process efficiencies. Pre-release project management responsibilities include collaborating with stakeholders from multiple teams to define project goals and requirements. Engage with developers (Web, SQL database, Java, and Perl) to define the solution scope and test plans needed to deliver high-quality products. Create user stories, verify project effort estimates, set the development time line, and finalize all product documentation (Word, Excel, Jira, Confluence).Release-level project management responsibilities include monitoring remotely located developers and offshore QA analysts on multiple projects to ensure projects are meeting milestones and acceptance criteria/testing goals. Keep stakeholders apprised of project progress and preview completed modules to ensure the final product meets expectations. Research production issues as they occur.Key Accomplishments:Initiated and lead a multi-release project to reduce the delivery time for analytical models by 20% (3800 man-hours per year).Lead a complete user interface redesign of the analytical modeling software. This reduced time to complete modeling projects by 5% for an estimated annual savings of 800 man-hours per year.Created developer-specific Jira dashboards to save the leadership team 5-10 man-hours per week tracking release-level activities.

  • Cadman Communications Corporation
    • Strategic Planning Consultant
      • Sep 2000 - May 2015

      Reviewed project requirements and goals with stakeholders, prepared project documentation, and defined solutions and acceptance criteria to drive process improvements.Defined the business objectives, solution scope, and KPI analytics for client Web sites to drive customer engagement.Managed freelance writers, graphic designers, and Web developers to complete client print and digital media communication projects.Produced instructional, procedural, and reference documents to communicate technical information to end-user audiences. Lead formal document reviews to ensure the documentation met the business requirements and adhered to documentation standards. Key Accomplishments:At General Motors, implemented a wiki-based solution for departments to plan, execute, and manage business unit and corporate objectives for an estimated $75,000 in annual administrative savings.At General Motors, reduced the time needed to update their warranty policy and procedure manual by 400 man-hours per year.At American Community Mutual Insurance Company, increased the first-time application acceptance rate from 25% to 80% within three months.

  • Evangelical Presbyterian Church (national office)
    • Director Communications | Information Systems
      • Jan 2010 - Feb 2014

      Defined and executed the communications strategy (Web, social media, print) of the denomination. Managed graphic designers, videographers, and Web developers to complete print and digital media projects within budget and deadline.Managed IT vendor relationships to expand capabilities and maintain the current infrastructure.Lead process improvement reviews to identify opportunities for greater administrative efficiency. Key Accomplishments:Created a “church health” model in Excel to identify churches with regularly declining membership. This new model is now used by the denomination’s executive administration board to set national and regional strategies and apply resources to strategic projects. Year one resulted in membership growth at 10% of “at risk” churches for an estimated $70,000 increase per year in Per Member Giving.Initiated a project to consolidate several ministry and financial databases into a single cloud-based solution. This resulted in reduced printing, postage, and administrative costs. Projected administrative savings were more than $100,000/yr.Worked across multiple departments to define functional requirements, prepare project documentation, and validate business rules for a document digital archiving project. Reduced administrative costs by $60,000/yr.Grew the Facebook and Twitter audience more than 60% a year, four years in a row by creating and analyzing social media dashboards.

  • Automatic Data Processing
    • United States
    • Human Resources Services
    • 100 - 200 Employee
    • Technical Writer
      • Mar 2008 - Jun 2009

      Gathered document requirements and lead formal document reviews for documentation related to dealer management software (DMS) releases - user guides, release bulletins, support bulletins, and load instructions. Interviewed SMEs and reviewed legacy documents for content. Provided productivity tip training to the rest of the Product Planning Group and documented internal processes for analysis and revision by the group. Gathered document requirements and lead formal document reviews for documentation related to dealer management software (DMS) releases - user guides, release bulletins, support bulletins, and load instructions. Interviewed SMEs and reviewed legacy documents for content. Provided productivity tip training to the rest of the Product Planning Group and documented internal processes for analysis and revision by the group.

  • Oakland Schools
    • United States
    • Education Administration Programs
    • 400 - 500 Employee
    • Analyst | Trainer
      • Aug 2007 - Apr 2008

      Streamlined course materials, certification tests, and other materials needed to write curriculum standards for the 28 school districts of Oakland County according to the National Skill Standards Board (NSSB) model.Also delivered multiple sessions of my "Writer Better Right Now!" (business writing) and "3 Steps to an Effective Presentation" seminars.[Completed as Cadman Communications Corp.] Streamlined course materials, certification tests, and other materials needed to write curriculum standards for the 28 school districts of Oakland County according to the National Skill Standards Board (NSSB) model.Also delivered multiple sessions of my "Writer Better Right Now!" (business writing) and "3 Steps to an Effective Presentation" seminars.[Completed as Cadman Communications Corp.]

  • American Community Mutual Insurance Company
    • Insurance
    • 1 - 100 Employee
    • Business Analyst
      • Apr 2004 - Jan 2005

      Improved the processes defined in the Agent Guide - the policy and procedure manual field agents use to underwrite individual insurance policies. Increased first-time application acceptance rate from 25% to 80%+, making it faster for field agents to complete applications and reducing the time needed for processing staff to initiate insurance policies. [Completed as Cadman Communications Corp.] Improved the processes defined in the Agent Guide - the policy and procedure manual field agents use to underwrite individual insurance policies. Increased first-time application acceptance rate from 25% to 80%+, making it faster for field agents to complete applications and reducing the time needed for processing staff to initiate insurance policies. [Completed as Cadman Communications Corp.]

  • General Motors
    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Technical Writer
      • Feb 2002 - Jul 2004

      Rewrote the Fleet and Commercial Operations Service Policies and Procedures Manual (SPPM). Reconciled inconsistent procedures from several source documents to reduce warranty claim processing time and claim overpayments. Re-organized and reformatted the manual to make the SPPM less expensive to update and easier to use by GM fleet customers and FCO staff. Also organized the departmental shared drive and wrote instructions for its use.Reconstructed a PowerPoint document used as a monthly status report. This used to take one of the senior call center managers two hours to update. After the reconstruction, the department secretary was able to update the report in 15 minutes.Converted the SPPM into a WinHELP (RoboHELP) on-line document to eliminate reproduction costs and greatly reduce distribution costs. Two years later, updated the again and SPPM and converted it from WinHELP to Web pages and a PDF document. [Completed as Cadman Communications Corp.]

    • Technical Writer
      • Sep 2001 - Sep 2003

      Gathered document requirements and lead reviewed for updating the GM Auction Manual from RoboHELP v4.00 to RoboHELP X3. Used legacy documents and subject matter interviews to update the content. Significantly improved the index and search features to make the manual easier to use. Split the manual into a manual and a stand-alone glossary so that the glossary could be used by other General Motors departments. [Completed as Cadman Communications Corp.]

    • Business Analyst
      • Feb 2002 - Jun 2003

      Helped analyze the GM Media Archives business processes, suggested improvements, and was responsible for creating process flow diagrams and other supporting documentation for new business processes. Improved the usability and reduced the maintenance cost of a Web-based tutorial for GM's Digital Assess Management System. This tool is used by all GM media agencies to find and store still images, video, audio, and text documents.Managed the department’s Lotus QuickPlace site. This involved organizing the content of the site for each functional group, establishing policies and procedures (for users and other administrators), modifying the page templates, adding/removing user accounts, managing group lists, and establishing security procedures. Was asked to train the managers of other GM QuickPlace sites because these efforts were so successful.[Completed as Cadman Communications Corp.]

  • O/E Systems, Inc.
    • United States
    • TechnicaWriter | ISO 9001 DDCA
      • Jul 1997 - Sep 2000

      Reduced RFP-related administrative expenses by $60,000/yr, reduced document errors by 90%, and greatly improved the ability to be the first respondent and become the benchmark for customer leasing decisions.Eliminated $15,000/yr printing costs.Employee of the Year for 1999. Reduced RFP-related administrative expenses by $60,000/yr, reduced document errors by 90%, and greatly improved the ability to be the first respondent and become the benchmark for customer leasing decisions.Eliminated $15,000/yr printing costs.Employee of the Year for 1999.

  • Altair Engineering, Inc.
    • Technical Writer
      • Apr 1996 - May 1997

      Analyzed the business objectives for engineering software packages, created document requirements, and produced end-user manuals and reference guides from subject matter interviews, legacy documentation, and QA test cases.Wrote, designed, and maintained the content for Altair's Web site and intranet in support of business unit and corporate objectives. Analyzed the business objectives for engineering software packages, created document requirements, and produced end-user manuals and reference guides from subject matter interviews, legacy documentation, and QA test cases.Wrote, designed, and maintained the content for Altair's Web site and intranet in support of business unit and corporate objectives.

  • Computer Sciences Corporation
    • India
    • Retail
    • 1 - 100 Employee
    • Technical Writer | Trainer
      • Nov 1991 - Mar 1996

      Creatively problem solved with manager to establish the technical writer role because programmers were producing inconsistent and low-quality user documentation. This improved documentation and better supported business units in the rollout of technical, administrative, and organizational changes. Produced all end-user technical and reference documentation for an 80-person IT department to bridge the communication and creatively problem solve between internal technical and business units.Created and delivered business writing training to programmers and engineers

  • General Dynamics Corporation
    • United States
    • Programmer
      • Apr 1985 - Nov 1991

      Helped develop software requirements and wrote the software for three of the four digital display panels in the M1-A2 battle tank. Created and conducted QA test cases.Gathered stakeholder requirements to create several standalone databases.Managed mainframe systems in support of engineering and administrative functions in a manufacturing environment.Held a SECRET level clearance.Earned the division's highest ever awarded Extraordinary Achievement Award. Helped develop software requirements and wrote the software for three of the four digital display panels in the M1-A2 battle tank. Created and conducted QA test cases.Gathered stakeholder requirements to create several standalone databases.Managed mainframe systems in support of engineering and administrative functions in a manufacturing environment.Held a SECRET level clearance.Earned the division's highest ever awarded Extraordinary Achievement Award.

Education

  • Central Michigan University
    B.S., Computer Science/Mathematics
    1982 - 1984
  • University of Arizona
    Aerospace Engineering
    1980 - 1981

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