Experience

Access Professional Systems
• United States
• Security and Investigations
• 1 - 100 Employee
• Technology Implementation Manager

  • Apr 2022 - Present


TAPCO (Traffic & Parking Control Co.)

• United States
• Manufacturing
• 100 - 200 Employee

• Senior Field Technician

  • Feb 2006 - Apr 2022

  troubleshooting/repair and maintaining of multiple traffic safety and parking-related equipment, to include intelligent warning systems, traffic signals, intelligent transportation systems, parking and security systems and custom signs/accessories. • Complete and analyze daily reports and promote team communications in accordance with established policies, procedures and local practices. • Facilitate the training and development of all new technicians in the current software/equipment and older software still being used by customers in order to lead Tier 1 tech support over the phone for customers. • Set-up, test and validate the functionality of new equipment before deploying live at customer sites. • Coordinate the installation process, to include assessing plans and pulling all parts or supplies needed to complete the installation process; coordinate all work with general contractors and stakeholders. • Collaborate with end users in providing education and training on each specific system from the equipment to the software. • Manage the scheduling of workload for technicians, to include preventative maintenance and repair visitations. • Oversee the bi-weekly shut down at GMIA and the back-up of Cybase central database; verify system is back-up and running once completed. • Engage with customers regarding quotes on time/labor and materials for all service issues that arise. • Successfully managed the completion of the company’s largest installation project for the City of Appleton. • Starting as a technician and promoted to a senior technical leader in the Parking Division. Show less



Digirad

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Head Integration Specialist

  • Jul 2004 - Apr 2005

  Led the testing and repair of all PCBA boards used in production of Heads, to include the use of VEEE software, building of cold plates, final assembly of heads and testing, and final calibration. Set up proper radiation samples for head testing to assess and verify that images met required specifications. • Participated in and support daily workload planning and the development of long-term strategic goals for systems and software work in conjunction with end-users and management. • Complied with established company policies and procedures, objectives, quality assurance program, safety and environmental standards. • Provided constructive feedback and assistance to production and service staff to ensure product was assembled, tested and prepared for shipping according to quality and schedule objectives. Show less



Non Stop Digital Media

• India
• Information Technology & Services
• 1 - 100 Employee

• Electronic Technician

  • Jun 2003 - Jul 2004

  Managed and led the daily activities of a team of three technicians charged with the troubleshooting, repair and testing of Pioneer and Scientific Atlanta cable boxes, to include troubleshooting down to the component level, changing out damaged components, and testing converters before sending them to quality control. • Conducted surface mount soldering and fine pitch BGA removal and replacement. • Maintained rapport with internal/external customers by examining faulty equipment, identifying solutions, and suggesting improved methods and techniques. • Verified all work was completed by technicians on a daily basis in accordance to goals. • Documented all service actions by completing forms, reports, logs and records. Show less



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service HVM Technician, Sony

  • Jan 2002 - Feb 2003

  Conducted the verification of Sony brand PC, desktop and notebook parts from defective parts, built hardware systems/computers and loaded recovery software. Tested and debugged hardware errors via JIG components; testing includes MB, CPU, HDD, LCD, RAM, etc. Installed specialized hardware/testing software and recovery software such as WIN 2000, ME and XP. Conducted the verification of Sony brand PC, desktop and notebook parts from defective parts, built hardware systems/computers and loaded recovery software. Tested and debugged hardware errors via JIG components; testing includes MB, CPU, HDD, LCD, RAM, etc. Installed specialized hardware/testing software and recovery software such as WIN 2000, ME and XP.