Dan Chugani
Technical Operations Manager at IDENTOS Inc.- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Microsoft Certified Solutions Associate: Office 365
MicrosoftApr, 2019- Sep, 2024 -
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best PracticeDec, 2018- Sep, 2024 -
MCSE: Cloud and Platform Infrastructure
MicrosoftApr, 2018- Sep, 2024 -
Microsoft Certified Solutions Associate
MicrosoftMar, 2018- Sep, 2024 -
Microsoft Certified Professional
MicrosoftOct, 2017- Sep, 2024 -
Microsoft Certified: Azure Solutions Architect Expert
MicrosoftAug, 2023- Sep, 2024 -
Microsoft Certified: Azure Administrator Associate
MicrosoftJul, 2023- Sep, 2024
Experience
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IDENTOS Inc.
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Operations Manager
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Feb 2023 - Present
- Lead a cross-functional team, fostering collaboration and driving high-performance delivery. - Developed and implemented robust operational processes, enhancing system reliability, scalability, and availability. - Collaborate with stakeholders to define technical requirements, identify areas for improvement, and drive innovation in operations. - Act as a point of escalation for technical issues, swiftly resolving critical incidents and minimizing downtime. - Developed and implemented a robust change management process, ensuring smooth transitions and minimizing disruptions during system updates, deployments, and infrastructure changes. Show less
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Canvass AI
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Canada
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Software Development
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1 - 100 Employee
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Lead Cloud Engineer
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May 2021 - Feb 2023
• Led a team of engineers to design, operate, support and scale an AI platform that leverages a microservices architecture and was hosted on Azure Kubernetes Service. • Designed and implemented solutions based on all five pillars of a well-architected framework. • Wrote and managed Terraform code for the deployment, management and scaling of all clusters. • Hired and mentored engineers, providing guidance and coaching for their professional development. • Automated manual tasks by creating Python scripts, freeing up time for more complex tasks. • Spearheaded a successful POC in AWS using Terraform to deploy our AI platform, validating compatibility and addressing concerns around cost effectiveness, scalability, and security. • Designed and implemented a SOC-2 controls framework aligned with business requirements, used to meet audit requirements. • Ensured high availability, scalability and security of the platform increasing uptime to 99.9% from 99%. • Monitored and analyzed cloud resources usage to optimize costs by over 30%. • Evaluated and implemented new technologies, tools and services to enhance cloud infrastructure. • Developed and maintained technical documentation, standards and best practices for cloud infrastructure. Show less
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IT Weapons
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Senior DevOps Specialist
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Feb 2021 - May 2021
• Designed, implemented, and maintained Continuous Integration/Continuous Deployment (CI/CD) pipelines and automated testing frameworks• Led and participated in cloud infrastructure related projects, presentations and proposals.• Ensured high availability, scalability, and security of systems and applications• Led and managed the development, deployment, and operation of highly scalable, high-performance systems• Automated infrastructure and application deployment processes using Powershell, Ansible and Python Show less
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Problem Management Consultant - DevOps Automation
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Sep 2017 - Feb 2021
• Diagnose, troubleshoot and resolve high priority/complex issues while providing constantcommunication to the client and Executive leadership• Develop scripts to automate and monitor tasks using Power Shell, Bash, Python• Review monthly ticket reports to identify problems and proactively resolve them• Act as a liaison between the Service Desk and Consulting Teams• Actively seeks and tries to update existing policies and procedures • Participate in the 24/7 on-call rotation• Create technical documentation• Server patching and testing Show less
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Best Buy Canada
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Canada
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Retail
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700 & Above Employee
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Technical Support Analyst
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Aug 2016 - Sep 2017
• Streamlined several testing procedures to improve accuracy, efficiency all while working to reduce costs • Ensure all processes conform to strict PIPEDIA guidelines and escalate any areas of concern • Support internal staff with IT issues and escalate matters to senior IT admins when required • Regularly audit batches, after quality control is complete, electronically disposition the units through various channels • Provision and deploy POS machines to stores and ensure proper secure decommissioning of old units • Assist and take charge of special time sensitive projects as required by management Show less
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Software Engineer
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May 2016 - Aug 2017
• Created mobile iOS and Android applications used at several leading Canadian universities in 3 months. • Developed an API using Node.js to connect applications to a relational database and utilized REST principles. • Built a custom Content Management System (CMS) that increased content loading time by 50%. • Optimized data-processing algorithms that reduced response time by 30%. • Created mobile iOS and Android applications used at several leading Canadian universities in 3 months. • Developed an API using Node.js to connect applications to a relational database and utilized REST principles. • Built a custom Content Management System (CMS) that increased content loading time by 50%. • Optimized data-processing algorithms that reduced response time by 30%.
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Taridium
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Switzerland
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Telecommunications
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Network Administrator
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May 2015 - May 2016
• Wrote and developed various scripts for optimization tasks and help increased efficiency of existing systems • Implemented new onsite internal Backup system using OwnCloud, which allowed for seamless access of files to all internal company staff even on mobile or tablet. • Upgraded network monitoring utility to Zabbix 2.4, which allowed for greater in depth network analysis • monitored all clients using Zabbix, to determine service qualities across network interfaces on clients and NOC’s • mitigate traffic loads on NOC’s during high volume periods ensuring minimal packet loss and jitter • Provisioned new Routers, VoIP phones and also set network traffic routes to the NOC’s for clients • Configured and improved NOC’s over a WAN to improve speed and optimize network traffic flow • Configured VPN access for internal staff and external clients Show less
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Humber College
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Australia
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Education Management
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1 - 100 Employee
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Lab Support Administrator
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Sep 2012 - May 2015
• Assist students with issues on lab assignments and dispense required parts for labs • Maintain labs and lab bench equipment including lab computers, fixing any hardware, software or network related issues • Install and maintain, as required computers for administrators in the Applied Technology Department • Answered support emails from staff of the Applied Technology Department • Set up networking racks involving: cabling, powering, stacking equipment and testing functionality • Set up remote console servers for testing of Telnet/SSH/REV SSH sessions • Used VMware for testing software, upgrades and new configurations of systems and was also able to explore ‘what-if’ scenarios for existing hardware Show less
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Education
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2022 - 2025
University of Phoenix
Bachelor's degree, Business Administration and Management, General -
2012 - 2015
Humber College
Computer Engineering Technology, Computer Science
Community
