Vice President Operations

• Jul 2023 - Present

Vice President, Professional Services

• Jun 2021 - Jul 2023

Service Delivery Manager

• Apr 2020 - Jun 2021

Program Manager

• Oct 2017 - Apr 2020

Led team of engineers and project managers with a healthcare industry merger. Integrated 70 locations into the enterprise architecture for networking and telephony services. Managed funding of $10M+ during the integration life cycle.

Senior Project Director- Enterprise Accounts

• Aug 2014 - Oct 2017

Served as Project Director for multiple state-wide web applications for K-12 school agencies with $9M in total revenue. Responsible for all aspects of projects, including contracting, amendments/renewals, solutions consulting, business analysis, software requirements, execution and delivery of scope, advanced database operations, and client interaction.Led talented and efficient team of developers and QA professionals in an Agile methodology. Solutions provided in a SaaS model.

Project Manager, Software Development

• Feb 2011 - Aug 2014

Introduced Agile SCRUM concepts immediately after on-boarding and launched usage of ALM tools for tracking and executing product backlog. Provided hands-on leadership and management for several education industry focused web and mobile applications. Customers included Ohio Department of Education, Colorado Department of Education and Memphis City Schools.Led forward thinking project to build and deploy a new iPad and web-based application for teacher observations in less than 5 months.

Manager, Software Development

• Jun 2008 - Feb 2011

• Led Product Owner, Scrum Master, team manager and business analyst personnel for an industry leading software application in the field of data acquisition and reporting of power plant air emissions.• Directed daily business initiatives of improving customer satisfaction, applying best practices, modernizing source code, applying Agile methods, attracting top talent and improving product quality.• Coordinated and led customer focus groups to gather requirements and improve acceptance of software by reviewing progress on iterative schedule prior to shipping. Presented biannual software updates and training to 150 customers at user conferences. Released feature revisions based on direct input from 5 customer focus groups.• Designed over 50% of the SQL database tables and 25% of reports for the product. Created XML schema (XSD) used for external product interfacing.• Assisted Vice President of Product Development and Chief Technology Officer on department budgeting, resource allocation, customer notifications, product line roadmaps and miscellaneous product and business decisions. Show less

Technical Manager, Operations

• Jul 2006 - Jun 2008

• Designed and directed contract administration and engineering processes for $20 million software conversion program for over 650 field servers with obsolete UNIX-based application.• Conducted biweekly team scheduling meetings and negotiated resource allocation in a matrix organizational structure using lean process concepts. Managed scheduling and delivery of $18 million in executable backlog.• Supervised project management, regulatory and quality assurance teams as direct reports varying from 8-15 full-time employees. Provided technical assistance for engineering team to solve complex problems as needed.• Exceeded business goal of 60% gross margin for engineering service product lines and 25% net margin for overall profit.• Assisted Vice President of Operations with general management of the team, development of new service offerings, financial planning and monitoring, staffing, employee skill development and building customer relationships. Show less

Sr. Project Manager (Electrical/Control Projects)

• Jan 2005 - Jul 2006

• Managed all aspects of Continuous Emissions Monitoring (CEM) and Data Acquisition System (DAS) contracts ranging from $500 to $1.5 million in revenue. Served as program manager for $3.5 million annual revenue of hardware device product line.• Created easy to use Microsoft Excel based financial projection system used by project management peers and operations management. Gained full understanding of company accounting practices and earned trust from upper management as the financial lead for service programs.• Assisted with annual business plan development, weekly financial analysis and reporting, organizational changes and staffing. Show less

Project Engineer

• Jun 1999 - Jan 2005

• Served as lead embedded system design engineer and project manager of custom data coprocessor modules for Allen-Bradley SLC 500 and GE Fanuc Series 90-30 Programmable Logic Controllers (PLCs). Developed schematics, printed circuit boards, packaging, bill of materials, marketing information and manufacturing instructions. Gained full understanding of PLC backplane interfacing and assisted software engineers with C code implementation and testing.• Utilized Rockwell Automation RSLogix 500 built-in support for Visual Basic for Applications to programmatically generate complex PLC ladder logic; saved over 40 hours of manual labor for each unit sold.• Designed 8-bit microcontroller based solution to process user interface activity via keypad and keyboard for the ESC Model 8832 Data System Controller. Implemented assembly code that required no bug fixes or updates for over 8 years of service with more than 4,000 units in the field. Created and documented serial protocol for communication with main processor on motherboard.• Updated circuit design and printed circuit boards to meet UL/CE/FCC compliance requirements for 8 input/output cards used in backplane of the ESC Model 8832. Assisted with all aspects of compliance testing preparation and execution at UL laboratory.• Performed on-site and remote software and hardware configuration services for all ESC products at more than 100 power plants across the United States, including coal-fired boilers and combustion turbines. Tracked applicable regulatory changes and developed engineering standards for team.• Installed power plant device interconnection solutions, using a variety of methods and device protocols, including MODBUS, OPC and PI. Show less

Engineering Assistant

• Aug 1996 - Jun 1999

Worked 20 hours per week while earning engineering degree; responsibilities included circuit simulation and prototyping, schematics review, device programming, soldering, circuit board assembly, firmware testing, network installation and technical writing.