Experience

Grimaldi's

• Australia
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Jan 2021 - Present

  • Daily evaluation of restaurant service performance. • Coordination of timely food production. • Participate in evaluation of food product, and development of new products. • Selection and pricing strategy of all liquors and wines and supervision of their procurement. • Help meet budget in all areas of cost control with consistent focus on production cost and payroll. • Execute liquor, wine, and beer check in to ensure proper invoicing. • Support inventory efficiently, accurately, and in a cost-effective manner. Show less



Química Delta

• Mexico
• Wholesale Chemical and Allied Products
• 1 - 100 Employee

• Senior Customer Service Representative

  • Aug 2015 - Sep 2020

  • Managed a large volume of incoming calls and emails. Dealed directly with customers either by phone, email, or mail. • Greeted customers warmly and ascertain problem or reason for calling. • Obtained, evaluated, and entered all pertinent account information to assist with placement of orders, refunds, exchanges or cancelled orders. • Communicated with account sales managers on customer problems or concerns to solve complaints. • Compiled reports on overall customer satisfaction. • Took payment information and other pertinent information such as addresses and phone numbers. • Informed customer of deals and promotions. • Followed communication procedures, guidelines and policies. • Completed customer reports as required. • Established and maintained a lasting relationship with customer. Show less



Radisson

• Belgium
• Hospitality
• 700 & Above Employee

• Event Sales Manager

  • Jun 2013 - Jun 2015

  • Provided direction and supervision to affected departments and team members during the execution of meeting and/or event. • Organized, planned and prioritized duties by developing plans and goals. • Managed communication to internal and external clients via telephone, email, written documents or in person. Comfandi Caja de Compensación Familiar – Cali, Colombia January 2011 to June 2013 Account Manager • Promoted sales by making initial presentation; explaining and introducing new products, services and additions. • Detected business opportunities by identifying prospects and evaluating their position in the industry. • Developed long-term relationships with territory assigned, maintenance with clients by providing information and support. • Prepared reports by collecting, analyzing, and summarizing information. • Planned, developed and executed sales strategies to achieve the established quota. EDUCATION • Bachelor’s Degree in Business Administration Pontificia Universidad Javeriana - Cali Colombia. May 2013 • Associate Degree in Gastronomy Escuela Gastronómica de Antioquia – Medellín Colombia March 2005 June 2013 – June 2015 • Resolved conflicts and negotiated with others while handling complaints. • Made decisions and solved problems by analyzing and evaluating the issues and determined the best solution. • Calculated, prepared and generated designated reports Monthly. • Developed ways to improve cost savings and labor retention, development in line to meet the hotel’s F&B financial goals. • Managed 14 people team members through ongoing feed Show less



Comfandi

• Colombia
• Individual and Family Services
• 700 & Above Employee

• Account Manager

  • Jan 2011 - Jun 2013

  • Promoted sales by making initial presentation; explaining and introducing new products, services and additions. • Detected business opportunities by identifying prospects and evaluating their position in the industry. • Developed long-term relationships with territory assigned, maintenance with clients by providing information and support. • Prepared reports by collecting, analyzing, and summarizing information. • Planned, developed and executed sales strategies to achieve the established quota. Show less