Experience

7Diamonds
• United States
• Retail Apparel and Fashion
• 1 - 100 Employee
• Customer Support Lead

  • Jun 2021 - Present


Great Scott Tree Care

• United States
• Environmental Services
• 1 - 100 Employee

• Municipal Administrative Assistant

  • Jun 2015 - May 2021

  * Municipal Market & Data Analyst * Submitted Public Records Requests to Cities and Educational Institutions * Coordinated Payment and receipt of records * Submitted Bond Requests * Attended Bid Openings and Pre- Proposal meetings alongside the President/CEO & the Contract Administrator * Assisted both Commercial and Municipal Sales Arborists * Worked alongside the Contract Administrator for 3 years * Catalogued Contracts * Delivered original signed contracts * Sent requests for COI and Additional Insured * Municipal Account Management * Processed new request from City personnel * Generated Work Orders and paperwork for our crews * Commercial Portfolio Account Management support * Assisted clients with questions or concerns * Generated new Requests * Processed, reviewed, and sent proposals on a daily basis * Monitored Client expectations and hard due dates * Responded to client emails and phone calls * 2017 Great Scott Tree Service Quality Award recipient Show less



UNOde50

• Spain
• Retail Luxury Goods and Jewelry
• 200 - 300 Employee

• Assistant Boutique Manager

  • Jun 2014 - Jun 2015

  * Proactively acknowledged, greeted and assisted customers in the store * Recommended alternative purchase choices * Communicate to coworkers and supervisors through standard telephone and wireless systems * Handled cash, checks, and credit card transactions * Managed the register in accordance with POS guidelines * Hosted multiple events both private and open to the public to push sales * Proactively acknowledged, greeted and assisted customers in the store * Recommended alternative purchase choices * Communicate to coworkers and supervisors through standard telephone and wireless systems * Handled cash, checks, and credit card transactions * Managed the register in accordance with POS guidelines * Hosted multiple events both private and open to the public to push sales



Charming Charlie

• United States
• Retail
• 700 & Above Employee

• Associate

  • Jun 2013 - Jun 2014

  Assisting Customers with questions or concerns Processing transactions Visual Merch support Keeping team on correct time plan Floor Sets Maintain store clean and presentable Assisting Customers with questions or concerns Processing transactions Visual Merch support Keeping team on correct time plan Floor Sets Maintain store clean and presentable



Connect Your Home

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2012 - May 2013

  Created brand new accounts Collected payment for all transactions Created accounts for companies such as DirecTv, Dish, Comcast, Charter, Time Warner Cable, Windstream, and ADT security services Processed many credit checks Covered all legal disclosures with clients Created brand new accounts Collected payment for all transactions Created accounts for companies such as DirecTv, Dish, Comcast, Charter, Time Warner Cable, Windstream, and ADT security services Processed many credit checks Covered all legal disclosures with clients



Internet Local Listings

• United States
• Advertising Services
• 1 - 100 Employee

• Administrative Assistant

  • 2013 - 2013

  Set Schedules for customer service and sales floor SEO work Handled inbound and outbound calls Processed Client transactions Processed Payroll for customer service and sales departments Assisted new and existing clients Assisted Sales Dept Sold SEO packages Covered and Recorded Legal disclosures with clients Created Social Media Accounts for new businesses Set Schedules for customer service and sales floor SEO work Handled inbound and outbound calls Processed Client transactions Processed Payroll for customer service and sales departments Assisted new and existing clients Assisted Sales Dept Sold SEO packages Covered and Recorded Legal disclosures with clients Created Social Media Accounts for new businesses



ULTA Beauty

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • 2012 - 2013

  Assisting Customers with questions or concerns Processing transactions Selling subscription offers Visual Merch support Floor Set Maintaining store clean and presentable at all times Assisting Customers with questions or concerns Processing transactions Selling subscription offers Visual Merch support Floor Set Maintaining store clean and presentable at all times



Ann Taylor

• Retail
• 400 - 500 Employee

• Sales Associate

  • 2011 - 2012

  Assisting Customers with questions or concerns Processing transactions Emphasis in opening new credit card store accounts Visual Merch support Floor Sets Maintain store clean and presentable Assisting Customers with questions or concerns Processing transactions Emphasis in opening new credit card store accounts Visual Merch support Floor Sets Maintain store clean and presentable