Maria Cristina Zuniga

Client Success Agent at Physiotec
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Contact Information
us****@****om
(386) 825-5501
Location
Mar del Plata, Buenos Aires Province, Argentina, AR
Languages
  • ingles Full professional proficiency
  • Inglés Full professional proficiency
  • Francés Limited working proficiency

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Credentials

  • cosmética natural
    Meraki Consultoría
    Apr, 2020
    - Sep, 2024
  • WFR
    Centre for Emergency Response and Public Safety
    Jun, 2019
    - Sep, 2024

Experience

  • Physiotec
    • Canada
    • Embedded Software Products
    • 1 - 100 Employee
    • Client Success Agent
      • Mar 2022 - Present

      Provide support to potential and existing customers training, handling questions, comments, and complaining's. Successfully trained over 800 users WoldWide. Closing deals and offer assistance to insurance the most out of the program Work in new projects to gain new potential clients and revenues. Provide support to potential and existing customers training, handling questions, comments, and complaining's. Successfully trained over 800 users WoldWide. Closing deals and offer assistance to insurance the most out of the program Work in new projects to gain new potential clients and revenues.

  • Montecarlo Hotel
    • Italy
    • Hospitality
    • Reservations
      • Oct 2021 - Apr 2022

      Costumer service. Reservation agent via Booking and direct reservations. Answer incoming calls and help with reservations, confirmations, room requests, and conflict resolution. Contact maintenance and housekeeping, resolving any guest issues. Maintain knowledge of events and organized tours, transportation, restaurant reservations and activities for guests. Social media Management and Community Manager. Google Ads. Costumer service. Reservation agent via Booking and direct reservations. Answer incoming calls and help with reservations, confirmations, room requests, and conflict resolution. Contact maintenance and housekeeping, resolving any guest issues. Maintain knowledge of events and organized tours, transportation, restaurant reservations and activities for guests. Social media Management and Community Manager. Google Ads.

  • Walk Patagonia
    • Argentina
    • Travel Arrangements
    • 1 - 100 Employee
    • Travel Agent, Reservations
      • Sep 2019 - Mar 2020

      Develop and maintained relationships with clients and travel agencies to secure their travel arrangements. Reconfirmation of activities, hotel reservations and transportation. Advise clients and travel agencies of required travel documentation and procurement options. Provide outdoor tailor-made programs for individuals, families, travel agencies and VIP guests Develop and maintained relationships with clients and travel agencies to secure their travel arrangements. Reconfirmation of activities, hotel reservations and transportation. Advise clients and travel agencies of required travel documentation and procurement options. Provide outdoor tailor-made programs for individuals, families, travel agencies and VIP guests

  • adventure dk
    • Denmark
    • Travel Arrangements
    • 1 - 100 Employee
    • Tour Coordinator
      • Feb 2019 - Mar 2020

      Arrange and confirm tours, successfully handling passengers and their itineraries including, shuttles, hotel reservation, activities, entertainment and individualized customer service requests. Accompany guests on each excursion as the company representative, learning each guest's name, preferences and medical conditions. Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service. Arrange and confirm tours, successfully handling passengers and their itineraries including, shuttles, hotel reservation, activities, entertainment and individualized customer service requests. Accompany guests on each excursion as the company representative, learning each guest's name, preferences and medical conditions. Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service.

  • Free Lance
    • Thailand
    • Higher Education
    • 1 - 100 Employee
    • Tour Guide
      • Jul 2013 - Feb 2019

      Arrange and confirm tours, successfully handling passengers and their itineraries including, shuttles, hotel reservation, activities, entertainment and individualized customer service requests. Accompany guests on each excursion as the company representative, learning each guest's name, preferences and medical conditions. Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service. Arrange and confirm tours, successfully handling passengers and their itineraries including, shuttles, hotel reservation, activities, entertainment and individualized customer service requests. Accompany guests on each excursion as the company representative, learning each guest's name, preferences and medical conditions. Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service.

  • Hacienda San Agustin de Callo
    • Hospitality
    • 1 - 100 Employee
    • Executive Host
      • Mar 2018 - Jul 2018

      Guarantee Excellent Customer Service. Solve Customer Issues and Concerns in a personalized way. Supervise kitchen, dinning room, front desk and outdoor activities in order to offer high quality service. Develop and Provide Training for VIP services. Organize and promote special events. Guarantee Excellent Customer Service. Solve Customer Issues and Concerns in a personalized way. Supervise kitchen, dinning room, front desk and outdoor activities in order to offer high quality service. Develop and Provide Training for VIP services. Organize and promote special events.

  • Aire Libre Fabian Zurtia
    • Guía
      • Jun 2011 - Jun 2018

      Provide supervision and direction of activities and programs for 25 days. Demonstrate a consistent level of productivity as well as an energetic personality Leadership to campers in all areas and acted as a role model in all areas of camp activities, including cleanliness, punctuality, chores, rules, and sportsmanship. Provide supervision and direction of activities and programs for 25 days. Demonstrate a consistent level of productivity as well as an energetic personality Leadership to campers in all areas and acted as a role model in all areas of camp activities, including cleanliness, punctuality, chores, rules, and sportsmanship.

  • Hump Day Hostel
    • Front Desk, Reservaciones
      • May 2017 - Mar 2018

      Book reservations requests using Booking, Hostel World, Expedia. Collect and balance all cash and credit transactions, and resolved all billing issues. Answer incoming calls and assisted with reservations, confirmations, room requests, and questions. Contact maintenance and housekeeping, resolving any guest issues. Maintain knowledge of events and arranged tours, transportation, restaurant reservations, and activities for guests. Book reservations requests using Booking, Hostel World, Expedia. Collect and balance all cash and credit transactions, and resolved all billing issues. Answer incoming calls and assisted with reservations, confirmations, room requests, and questions. Contact maintenance and housekeeping, resolving any guest issues. Maintain knowledge of events and arranged tours, transportation, restaurant reservations, and activities for guests.

  • Sociedad Ecuatoriana de Etnobiología
    • Event planner Intern
      • Mar 2015 - Jul 2017

      Organize the First "Congress of Etnobiology" in 2015, "Cipacuna" in 2016 and "'Traditional Medicine Symposium". Manage volunteers, including, speakers, national and international guests, and emcees during the day of the event. Work with venue owners and management to plan event details specifics and develop additional methods of fundraising. Responsible for online promotion, including creation of content on Facebook, Twitter, and other various social media sites. Organize the First "Congress of Etnobiology" in 2015, "Cipacuna" in 2016 and "'Traditional Medicine Symposium". Manage volunteers, including, speakers, national and international guests, and emcees during the day of the event. Work with venue owners and management to plan event details specifics and develop additional methods of fundraising. Responsible for online promotion, including creation of content on Facebook, Twitter, and other various social media sites.

  • Camps International
    • United Kingdom
    • Travel Arrangements
    • 1 - 100 Employee
    • Guía turístico
      • May 2013 - Aug 2013

      Arrange and confirm tours, successfully handling passengers and their itineraries including, shuttles, hotel reservation, activities, entertainment and individualized customer service requests. Accompany guests on each excursion as the company representative, learning each guest's name, preferences and medical conditions. Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service. Arrange and confirm tours, successfully handling passengers and their itineraries including, shuttles, hotel reservation, activities, entertainment and individualized customer service requests. Accompany guests on each excursion as the company representative, learning each guest's name, preferences and medical conditions. Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service.

Education

  • Universidad Internacional del Ecuador
    Ingeniería, Turismo y ambiente
    2011 - 2016
  • CENESTUR
    Guia Nacional de Turismo, Gestión de servicios turísticos y de viajes
    2017 - 2018

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