Courtney Sharples
Certified Travel Agent at Heart & Sail Excursions- Claim this Profile
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Topline Score
Bio
Credentials
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Learning Word 2021
LinkedInSep, 2022- Sep, 2024
Experience
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Heart & Sail Excursions
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United States
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Consumer Services
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1 - 100 Employee
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Certified Travel Agent
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Mar 2022 - Present
https://www.heartandsailexcursions.com https://www.heartandsailexcursions.com
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Continental Finance Company
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United States
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Financial Services
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1 - 100 Employee
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Customer Relations Manager
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Aug 2021 - Present
Assist cardholders with making payments Assist Cardholders who are upset and need further assistance on accounts Help cardholders set up workout programs Go over statements with cardholders to help them understand their balance Waive late fees Assist cardholders with making payments Assist Cardholders who are upset and need further assistance on accounts Help cardholders set up workout programs Go over statements with cardholders to help them understand their balance Waive late fees
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On Call Service Coordinator
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Nov 2017 - Present
Schedule aides for shifts with patients and fill replacement cases Advise patients of changes in aide service or times Submit changes to Netsmart and sync the laptop Update Celltrak daily to stay on top of aides schedules Schedule aides for shifts with patients and fill replacement cases Advise patients of changes in aide service or times Submit changes to Netsmart and sync the laptop Update Celltrak daily to stay on top of aides schedules
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Cashier
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Jun 2016 - Jul 2018
Cashed out residents and non-residents at the poolAnswered any questions patrons hadHanded out life jackets if they were needed
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Youth Center Attendant
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Oct 2015 - Oct 2017
Looked after students in the youth center by checking them in when they entered and watched over them in the rooms they were inInteracted with the students by doing arts and crafts with them or playing gamesHelped out students and answered any questions they had
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Center One, LLC
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United States
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1 - 100 Employee
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Activations /Customer Service
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Aug 2017 - Oct 2017
Activated 100s of customer credit cards per week Informed customers of credit card guidelines and fees Answered customers questions about their credit cards and accounts Took customers credit card payments Handled thousands of accounts weekly anywhere from $500-$1,000 Activated 100s of customer credit cards per week Informed customers of credit card guidelines and fees Answered customers questions about their credit cards and accounts Took customers credit card payments Handled thousands of accounts weekly anywhere from $500-$1,000
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Mueller Services
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Australia
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Wholesale
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Quality Assurance Agent
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Jan 2016 - Jun 2017
Reviewed home inspections for errors Corrected missing information and mistakes Submitted home inspections for billing Reviewed home inspections for errors Corrected missing information and mistakes Submitted home inspections for billing
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Autism Services Inc.
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United States
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Individual and Family Services
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1 - 100 Employee
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Direct Support Professional
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Sep 2015 - Jan 2016
Assisted students with completing lesson plans the teacher created Attended field trips with class to help students Worked one on one with students Assisted students with completing lesson plans the teacher created Attended field trips with class to help students Worked one on one with students
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NCO Financial Systems Inc
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United States
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Banking
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Collector
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Apr 2014 - Aug 2014
Collected money on behalf of the U.S. Department of Education on defaulted student loan Updated borrower address, contact information, and gross income to ensure the correct information was on file Interacted with borrowers to work out affordable payment options Collected money on behalf of the U.S. Department of Education on defaulted student loan Updated borrower address, contact information, and gross income to ensure the correct information was on file Interacted with borrowers to work out affordable payment options
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GEICO
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United States
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Insurance
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700 & Above Employee
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MOAT Service Representative
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Jan 2013 - Aug 2014
Collected premiums and signed customers up for automatic payments Answered questions about homeowner policies Reviewed policies to assist customers with lowering premiums and to add on coverage if extra was needed Collected premiums and signed customers up for automatic payments Answered questions about homeowner policies Reviewed policies to assist customers with lowering premiums and to add on coverage if extra was needed
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Kmart
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United States
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Retail
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700 & Above Employee
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Cash Cage Associate
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Jul 2012 - Jan 2013
Counted money in the cash cage Emptied lottery machine and put in new lottery tickets Balanced the cash cage Filed paperwork Made tills to put in registers/put the tills in the register Made up deposit to send to the bank Rolled all coins Used machines to double count money to make sure everything added up Put all information into the computer system before ending the day and filing everything away correctly. Counted money in the cash cage Emptied lottery machine and put in new lottery tickets Balanced the cash cage Filed paperwork Made tills to put in registers/put the tills in the register Made up deposit to send to the bank Rolled all coins Used machines to double count money to make sure everything added up Put all information into the computer system before ending the day and filing everything away correctly.
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Education
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2022 - 2022
Royal Caribbean University
Royal Caribbean Specialist -
2022 - 2022
Carnival Cruise Line
Carnival Specialist -
2022 - 2022
College of Disney Knowledge
Disney Specialist -
2017 - 2019
Bryant & Stratton College
Associate's degree, Business Administration -
2016 - 2017
Erie Community College
Certificate, Baking and Pastry Arts/Baker/Pastry Chef
Community
