Experience

Astera Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Loan Originator

  • Sep 2017 - Present

  Support and effectively serve Astera Credit Unions's members and staff by originating and processing mortgage lending products. Generate new mortgage business through developing new internal and external relationships. Seek to educate members/borrowers on a variety of mortgage programs that are available to them. Provide personable service to borrowers, ensuring they are equipped with the right tools to be mortgage ready now or in the future. Support and effectively serve Astera Credit Unions's members and staff by originating and processing mortgage lending products. Generate new mortgage business through developing new internal and external relationships. Seek to educate members/borrowers on a variety of mortgage programs that are available to them. Provide personable service to borrowers, ensuring they are equipped with the right tools to be mortgage ready now or in the future.



CASE Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Branch Manager

  • 2012 - Present

  Oversee branch operations, coach and develop member service staff. Responsible for business development and the delivery of superior service to our members. Oversee branch operations, coach and develop member service staff. Responsible for business development and the delivery of superior service to our members.



Comerica Bank

• United States
• Banking
• 700 & Above Employee

• Banking Center Manager

  • May 2011 - 2012

  Lead and direct sales, service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction. Make proactive calls to clients and prospects in order to identify potential opportunities for retention and growth of customer relationships through lending and deposit solutions. Actively coach and model behaviors concerning sales and services. Use all sales tools, including profiling customers’ needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience.

• Banking Center Asst. Manager II

  • 2001 - 2010

  Manage Daily Operations of Banking Center Ensured Banking Center Compliance to Federal and State regulations Completed successful Audits of Banking Center Coach CSR/Personal Banker staff to achieve Sales Results Manage Daily Operations of Banking Center Ensured Banking Center Compliance to Federal and State regulations Completed successful Audits of Banking Center Coach CSR/Personal Banker staff to achieve Sales Results



The Coca-Cola Company

• United States
• Food and Beverage Services
• 700 & Above Employee

• Customer Service/Sales Representative

  • Feb 1999 - May 2001

  Created and managed beverage accounts for customers throughout the state of Michigan. Processed service calls to dispatch technicians for equipment repair. Prepared product deliveries to various sites, vendors, and stores. Created and managed beverage accounts for customers throughout the state of Michigan. Processed service calls to dispatch technicians for equipment repair. Prepared product deliveries to various sites, vendors, and stores.