Transportation Systems Consultant

• Aug 2020 - Present

Sr. Tolls Analyst II

• Jun 2013 - Aug 2020

• Serving as the Project Manager for a newly developed toll road in the El Paso area responsible for overseeing the design, construction, procurement, installation and integration of the tolling system. Provide analysis, recommendations, and oversight for toll collections and operations including agreements with back office providers, tolling policy development, concept of operations development, performance monitoring and audits, and general operational support • Analyze current operational and financial data, processes and provide recommendations for improvement for toll road projects across the country, requiring extensive data mining, developing complex mathematical models to identify ROI for recommended improvements, assessing stakeholder requirements, and developing key performance indicators. • Provide general operations consulting for various toll agencies, including CSC operations, toll collection back office systems, oversight of toll enforcement remedies and court collection processes, researching system and data issues, providing reconciliation services, and identifying and resolving interoperability issues. • Draft traffic management plans, enforcement plans, performance metrics and KPIs, standard operating procedures, risk management and disaster recovery plans, Project Management Plans, and engineering plans required for federal funding. • Work with government entities and concession companies on building and funding requirements for toll road construction and operations, including finance agreements, toll rate and collection recommendations, and overall operational design. Show less

Government Relations Specialist

• Oct 2012 - May 2013

• Reviewed and analyzed legislation and regulatory actions that may affect the transportation industry and transmit the information to relevant transportation industry partners and legislative members. • Worked with senior staff to strategize, design and implement advocacy efforts in support of key projects and initiatives. • Determined fiscal and operational impacts to legislative for presentation to department heads and board members; develop legislative amendments to mitigate impact. • Developed and maintained ongoing effective contact with local elected officials and staff members. Show less

Sr. Business Operations Analyst

• Jun 2010 - Nov 2012

• Researched, developed and analyzed critical operational and statistical data used for compliance measurement in operating more efficiently and effectively. • Coordinated and supported comprehensive process improvement and project valuations for all regional toll roads operated by the North Texas Tollway Authority. • Developed and monitored reporting modules for the executive team, Board of Directors, external stakeholders and the public. Modules were used continuously to review and enhance operations. • Built and maintained complex mathematical models representing agency processes including costs and revenues for improving internal processes and presentation to the bond market. • Created and developed comprehensive reports, conducted complex data analysis, and performed various auditing and researching duties in order to resolve problems that arose. • Worked with senior management and key business partners to build business cases for proposed strategic initiatives requiring significant interaction across the organization and managing organization-wide processes and projects. • Provided bill analyses and legislative research to determine impacts to the Authority. Show less

Senior Budget and Policy Analyst

• Jun 2006 - Jun 2010

• Analyzed and provided recommendations on complex issues relating to the financial, managerial and staffing matters and departmental operations for over 100 County departments with budgets totaling over $300 million. • Conducted cost/benefit analyses of programs, departments and services using applicable financial models developed within the department. • Managed grants including application and oversight of grant funding and working with departments on implementation, policies and compliance. • Developed and maintained performance and management metrics of programs, departments and services. • Maintained up-to-date knowledge of departmental operations to enable early identification of problems. • Prepared interim reports related to financial and operational matters and prepared line item budgets. • Assessed the complete financial impact of all legislation related to Dallas County and surrounding areas including costs and impacts of policy and procedural changes for reporting to the Legislative Budget Board and Dallas County area elected officials and department directors. • Managed staff analysts and interim program participants. • Identified County problem areas, assessed impact on operations and developed options for addressing issues. • Provided research and program and policy analysis support for Commissioners Court and County Administrator. • Monitored and coordinated with county departments and related jurisdictions to ensure compliance with Government Codes, departmental objectives, and projects. • Developed and monitored changes to legislation and the Legislative Agenda affecting Dallas County and surrounding areas. • Provided bill analyses and legislative research to possible legislative impacts to County operations. • Attended and participated in meetings on behalf of the County Administrator. Show less

Consultant

• May 2005 - Jun 2006

• Researched, recommended and implemented policy and procedural changes to State agencies resulting from legislative changes at both the State and Federal levels. • Coordinated and monitored State contracts for program evaluation and service delivery. • Developed, piloted, refined and implemented a statewide initiative to convert WIC food vouchers to electronic debit cards; the first of its kind in the U.S. • Wrote and responded to Requests for Proposals and monitored grant compliance for contracts with the Health and Human Services Division. • Evaluated administrative processes and developed recommendations for a contract to improve process efficiency in the Justice and Public Safety Division. Show less