Roadside Operations Manager NSW/ACT

• Jun 2020 - Present

Business Owner

• Mar 2012 - Feb 2019

Senior Event Manager

• Mar 2011 - Mar 2018

As a member of the Senior Management and Leadership Team, effectively and efficiently manage the delivery of the Arenas Major Events, Business Events and day-to-day operations of the Event Services and Security Departments. Responsible for all Emergency Management planning for Major Events, Business Events and Non event periods including all risk related documentation. Oversee the Event Security Operation within the Arena during Major Event mode. Carry out the Chief Warden role whilst in Major Event mode. Manage the preparation and dissemination of Event Plans for each event Coordinate liaison on all aspects of the Front of House Operations with all internal departments. Liaise with emergency services and external support agencies on an event by event basis Compilation, distribution and administration of Event Venue Hiring Agreements for Hirers and Promoters. Manage the Arenas bookings calendar and upcoming events diary for all current and upcoming events. Show less

Event Manager

• Jan 2007 - Jan 2011

Supervise and mentor a team of ten permanent staff on a daily basis and up to 200 casual staff during events, providing guidance and support in the achievement of key performance indicators, ensuring further development of technical knowledge and service delivery standards Oversee staff policy development and documentation; including employee relations, performance management and improvement of systems Maintain a key focus on increasing sales profits, achievement of company targets and staff efficiency Overseen the operation and event management of the following events: V8 Supercars: Bathurst 1000 - NSW Phillip Island 500 - VIC Symmons Plains - Tasmania Ipswich 500 - QLD Sydney Telstra 500 - Homebush - NSW Sydney International Tennis Tournament Sydney Festival - Hyde Park Celebrations - Aus Day Red Bull Flugtag - Botanic Gardens Sydney World Championships Downhill Mountain biking - Stromlo Park Forest - ACT Canberra FIFA World Cup - Fan Fest - Darling Harbour Sydney, Event Liquor Licencee Show less

Hotel Manager

• Mar 1997 - Nov 2004

A respectable establishment located in Sydney's west which is licensed for up to 250 patrons.; Managed a team of staff members ensuring service delivery standards were maintained Effectively coordinated human resource functions including rosters, staff training, recruitment and dismissals Ensured the efficient day to day running implementing procedures to enable the smooth running of the venue Contributed new promotional ideas to improve hotel performance including the creation of new menus', cocktails and wine lists Carried out administrative procedures with regard to orders, deliveries and accounting for stock and cash in accordance with the council's standing orders and financial regulations Ensured cellars were maintained to the highest standards in order to provide customers with a high quality product, overseeing the ordering of stock for the hotel and bottle shop Worked flexible hours to meet the requirements of the services and to cover special functions as required Ensured that the bar operations complied with all the statutory requirements including Health and Safety at Work Act, Licensing Hours and Food Hygiene Regulations Displayed strong interpersonal and relationship building skills when dealing with venue employees, staff and peers across all levels of the business, ensuring high levels of customer service were demonstrated throughout dealings with patrons Oversaw daily operational duties including the opening and closing of venue, ensuring the upkeep of general maintenance and cleanliness to a high standard Performed Developed extensive knowledge and experience of poker machine, TAB and cellar operations Attended regular meetings with Brand Manager and Liquor service representatives, utilising strong communication and relationship building skills Utilised sound organisational and planning capabilities when coordinating bookings for functions and conferences Key Achievement: Show less

Sales / Service Advisor

• Feb 1996 - Dec 2000

Established in Sydney's west for over 20 years, with a customer base of over 10 000 it is one of western Sydney's most respectable dealerships.; With a key sales driven focus, efficiently coordinated and scheduled servicing for customers; encouraging further maintenance of customer's vehicles Effectively liaised with customers utilising strong interpersonal, communication and relationship building skills within the service department, developing an in depth understanding of customer's needs and values Coordinated booking's from customers for the daily operation of the service department, developing high customer service throughout phone and additional office correspondence Performed the duties of Light Vehicle Motor Mechanic which required the completion of the relevant Trade Certificate, four year Apprentiship and attendance of TAFE for three years Developed an in depth knowledge of motor vehicles Show less