Experience

The Sales Group

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Business Development Representative

  • Feb 2023 - Present

  At The Sales Group, we are an inspired team of talented salespeople looking to help likeable business owners drive revenue for their organizations. We serve clients across all North America, achieving success for their companies by maximizing their ROI through specialized services in: · Part-Time Business Development Support · Fractional / Part-Time Sales Leadership and Marketing Support · Permanent Sales Placement We have developed a strong network of sales, marketing and BDR professionals in the US and Canada. We aim to align our tailored services with the overall goals and values of each individual client we work with.



Renegade Insurance

• United States
• Insurance

• Business Development Specialist

  • Oct 2021 - May 2022

  RENEGADE INSURANCE (Formerly known: Covered by SAGE) is a technology-driven insurance brokerage that combines cutting-edge tech and modern consumerism with old-fashioned human-touch. We provide consumer-facing technology, modern branding and best-in class support and service. I help captive and independent agents start their own independent agencies. If you'd like to learn more about Renegade Insurance and how to become an independent agency owner without paying any upfront fees contact me directly on (470) 427 5532 | cassie.pond@renegadeinsurance.com | https://renegadeinsurance.com/



Super Easy Storage

• Australia
• Consumer Services
• 1 - 100 Employee

• Sales & Booking Specialist VA

  • Feb 2019 - Dec 2021

  -Inbound and Outbound calls(Sales, Pre-sales and Customer Service) -Assists customers with queries regarding the product and services being offered -Gathering customer information and data and keying into the database -Assessing customers’ needs and suggests options and solutions -Processing payments over the phone. -Updating system calendar and communicating new entries to specific designations. -Handles complaints and first-hand escalations. -Daily account processing, bank reconciliation, and income distribution reports. -Arrears management; setting payment plans with customers and sending overdue accounts to AMPAC -Payment collections. -Generating sales reports, and summarising daily tasks; monthly and fortnightly reports. -other ad hoc tasks.


Campaigns You Love
• Australia
• Advertising Services
• 1 - 100 Employee
• Business Development | Inside Sales

  • Feb 2021 - Jul 2021


Dynamic Quest - Managed IT Services

• United States
• Information Technology & Services
• 100 - 200 Employee

• Inside Sales Representative

  • Nov 2018 - Jun 2019

  Job Responsibilities: Make outbound calls to business is the United States and offer our IT Services, set appointments for our US Account Executives. Hit Daily, Monthly and Quarterly sales targets, and outbound calls. Send emails to business owners offering our products and services, introducing our company. Minor lead generation and data mining Job Responsibilities: Make outbound calls to business is the United States and offer our IT Services, set appointments for our US Account Executives. Hit Daily, Monthly and Quarterly sales targets, and outbound calls. Send emails to business owners offering our products and services, introducing our company. Minor lead generation and data mining



SupportNinja

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Business Development Representative

  • Jan 2018 - May 2018

  Job Responsibilities: Outbound Phone Sales Qualifying Calls Sales Process Management Data Mining Task Management Client Relationship Management Organizational Excellence Client Engagement Team Management Professional Development Time Management SCOPE: • Drive performance and productivity of the people and programs within his or her purview through assertive and proactive hands on approach. • Understand and communicate the Support Ninja Inc. service offering and the value it brings to clients. • Staying abreast of BPO Industry trends and competitors • Communicating customer feedback to management and client services around how we can improve our offering • Prospecting to uncover new potential clients to be followed up on and qualified for Account Executives • Maintain accurate reporting and adhere to task management process inside Pipe drive • Proactively communicating daily with potential customers in a consultative sales approach • Fielding inbound request and appropriately following up for qualification if needed via email or phone • Evaluate and test tools that will help the company better identify target prospects



OPTIMAL OUTSOURCING LTD

• United Kingdom

• Sales Agent / Customer Service Associate (Virtual Assitant)

  • Feb 2017 - Feb 2018

  -Inbound and Outbound calls(Sales, Pre-sales and Customer Service) -Assists customers with queries regarding the product and services being offered -Gathering customer information and data and keying into the database -Assessing customers’ needs and suggests options and solutions -Processing payments over the phone. -Updating system calendar and communicating new entries to specific designations. -Handles complaints and first hand escalations. -Daily account processing,bank reconciliation and income distribution reports. -Arrears management; setting payment plans with customers and sending overdue accounts to AMPAC -Payment collections. -Generating sales reports, and summarising daily tasks; monthly and fortnightly reports. -other ad hoc tasks.



EastWest Healthcare, Inc.

• United States
• Medical Practices

• Account Specialist - New Business Development & Direct Sales

  • Jun 2015 - Jan 2017

  Cold Calling TeleMarketing Lead Generation Sales Business Development Project/Program Presentation for clients Prepares and conduct orientation for newly enrolled members Business Generation Submit Sales reports and pipelines to manager Cold Calling TeleMarketing Lead Generation Sales Business Development Project/Program Presentation for clients Prepares and conduct orientation for newly enrolled members Business Generation Submit Sales reports and pipelines to manager



MDM Systems, Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Telemarketer

  • Jan 2014 - Apr 2014

  Cold Calling Telemarketing / Outbound Sell charity items to Australian residents to provide for ill children Collect and submit sales reports to Team lead Hit weekly and monthly quotas Cold Calling Telemarketing / Outbound Sell charity items to Australian residents to provide for ill children Collect and submit sales reports to Team lead Hit weekly and monthly quotas



The Coffee Academy Bar and Resto

• Admin Assistant / Cashier

  • Nov 2010 - Oct 2013

  Manually encode information to computer Cross check job orders and receipts Payroll Fixing schedules for Cashiers Releasing of employee documents Filing and archiving employee requirements tally items from work order and job orders Provide concierge support for customers face to face selling Issue receipts and work order forms Accept payments and issue change with official receipt Ensure that all branches are issued requests in inventory and bills for cashier use Relay messages to Admin Counting, tallying and collecting work orders for daily submission. Collecting daily profit from all branches and endorsing to Admin.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Collection Specialist

  • Apr 2008 - May 2009

  Conduct outbound calls Collecting missed/past due credit card bills Over the phone payment processing Providing settlement programs for clients Hit monthly and quarterly quotas Conduct outbound calls Collecting missed/past due credit card bills Over the phone payment processing Providing settlement programs for clients Hit monthly and quarterly quotas