Experience

FlexPath Capital, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Specialist

  • Jul 2023 - Present

  United States



iShared Transportation

• United States
• Truck Transportation
• 1 - 100 Employee

• Senior Billing Specialist

  • Oct 2021 - Jun 2023

  United States



Florida Career College

• Higher Education
• 400 - 500 Employee

• Collections Specialist

  • Jan 2021 - Oct 2021

  United States I am head of the Collections department. I handle all student loan payments. I call students and pull them out of class to collect.



Grow Financial Federal Credit Union

• United States
• Banking
• 300 - 400 Employee

• Loan Resolution Specialist

  • Jan 2020 - Jun 2020

  Tampa



Argentum Financial, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Pre-funding/Collections/Skip Tracing/Insurance Loss Management and Resolution

  • Aug 2016 - Dec 2019

  Tampa, FL • Gather and organize information from prospective auto loan applicants in coordination with a state-wide auto dealership network, ensuring that all required and compliance -related loan application information is timely processed and received prior to loan approval and loan funding. • "Cradle to Grave" collections, calling on past due accounts, working with customers on creative ways to resolve loan deficiency balances, loan modifications that result in "win-win" outcomes for both the… Show more • Gather and organize information from prospective auto loan applicants in coordination with a state-wide auto dealership network, ensuring that all required and compliance -related loan application information is timely processed and received prior to loan approval and loan funding. • "Cradle to Grave" collections, calling on past due accounts, working with customers on creative ways to resolve loan deficiency balances, loan modifications that result in "win-win" outcomes for both the customer and the company. • Initiate skip tracing searches obtain Accurint searches, UTLS and TLO -all in an effort to locate customers whose accounts are in a delinquent status. • Manage accounts in the portfolio that have incurred insurance losses, coordinate and assist customers with their respective insurance carriers to ultimately have claims paid, minimize deficiency balances by obtaining ancillary product refunds from Gap and Warranty contracts. Show less



USAA

• Financial Services
• 1 - 100 Employee

• Customer Service Specialist

  • Aug 2015 - Aug 2016

  TampaFL • Handled calls from customers regarding auto insurance issues such as adding vehicles, policy changes, policy reinstatements • Securing payments from customers



American Life Enterprises

• United States
• Investment Management

• Collections/Skip Tracing

  • Jan 2013 - Aug 2015

  Tampa, FL • Called on accounts for title auto loans, collected payments and investigated customers who refused to pay on their loans.



ProVest LLC

• United States
• Legal Services
• 200 - 300 Employee

• Private Investigator

  • Jan 2013 - Jul 2013

  Tampa, FL • Home foreclosure research, locating customers, high-volume skip-tracing



Lighthouse Financial

• United States
• Financial Services
• 1 - 100 Employee

• Collections/Skip tracing

  • Jul 2011 - Jan 2013

  Tampa, FL • Collecting on defaulted auto loans on accounts ranging from 30-120 days past due, along with performing skip tracing techniques to locate vehicles. • Assign repo agents to locations to secure vehicles, while also making effective decisions with customers to bring their accounts current.



Asset Acceptance

• United States
• Financial Services
• 100 - 200 Employee

• Third Party Collections

  • Mar 2011 - Jul 2011

  Tampa, FL • Collection calls on delinquent accounts • Assisted customers with opportunities for settlements to resolve their accounts. • Skip tracing using Accurint, 411 etc



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Collections/Skip Tracing

  • Aug 2006 - Mar 2010

  Tampa, GL • Collected on defaulted auto loans ranging from 10-52 days delinquent, offering deferments along with refinancing. • Worked on difficult delinquent accounts where I was trained on additional skip tracing techniques in an effort to locate customers. • Processed accounts in the Vehicle Liquidations Department, ensuring that leased vehicle accounts met the requirements before returning vehicles into inventory at the dealerships, obtained and processed all paperwork at the dealership to… Show more • Collected on defaulted auto loans ranging from 10-52 days delinquent, offering deferments along with refinancing. • Worked on difficult delinquent accounts where I was trained on additional skip tracing techniques in an effort to locate customers. • Processed accounts in the Vehicle Liquidations Department, ensuring that leased vehicle accounts met the requirements before returning vehicles into inventory at the dealerships, obtained and processed all paperwork at the dealership to terminate vehicles in the system, assisted customers and dealers with obtaining a new contract. Show less