Accounts Payable Manager

• Aug 2019 - Present

Senior Plannig Consultant (Project/Program Manager)

• Jun 2012 - Jan 2018

• Supported key customers including key decision-making bodies (e.g. Investment and Steering Committees), business and technology leadership team members, and project delivery teams. • Analyzed and managed utilization, skills and labor mix of staff reporting to executive leaders and working with regional managers.• Collaborated with customers to influence decision making, inform decisions based on portfolio trends/conditions, and identify and help resolve/escalate execution risks early. • Spent two years as a key member in PI's transformation to Agile practices working in a Scrum environment.Portfolio Management• Partnered with business and technology teams to understand their strategy, priorities, and resources.• Facilitated portfolio planning to schedule the delivery of capabilities.• Managed multiple large projects to include Agile and Waterfall software development; working with a team of IT developers.Resource Management• Facilitated ongoing check-in meetings with key partners in technology to bring transparency and enable accurate capacity management, including the review of resource assignments, supply, and demand.• Produced resource reporting packages and reviewed with leadership teams to identify and manage risk areas. • Performed analysis of technology headcount budget vs. actuals/plan, labor mix, and site strategy.Capital Management• Managed program/project activation workflow, upon investment approval.• In collaboration with Finance, facilitated technology resource headcount and budget processes.Execution Management• Led meetings with key partners to ensure accurate program health reporting, including the review of financials, resources, and schedule indicators.• Managed and conducted executive portfolio status reporting with varied audiences. Show less

Systems Project Manager

• Sep 2007 - Jun 2012

Worked to anticipate and identify potential issues and drive to resolution. Had autonomy to make rational and timely decisions within the function based on analysis of relevant information, business needs, customer goals and limitations. Managed the day-to-day activities of the project with the resources given as well as modified/changed tasks and resource assignments as needed. As SPM, worked with the solution architect, program manager, and other leads for cross function of overall project issues. • Led and managed the overall technical design, development and implementation activities for multiple clients within Defined Benefit and Retirement Services new business implementations and large corporate action projects with over $5 million (M) revenue.• Responsible for off-shore and on-shore team management that included managing resources, project budgets, timelines, risk management and deliverable's.• Identified and developed process improvement recommendations with functional managers that created more effective and efficient future implementations.• Partnered with Business, Quality Assurance, Release Management and Production Support Services to insure implementation or project solutions were implemented in a manner that exceeded all company quality and reliability standards. Show less

Office Manager

• Apr 2006 - Sep 2007

• Directly managed and counseled staff of eight employees. • Responsible for HR issues for staff of over 35 employees to include employee records, hiring, terminations, workers compensation, FMLA, payroll, advertising, etc. • Directly involved in accounts payable, accounts receivable, sales, purchase orders, inventory management and general ledger. Accomplishments include: • Cleanup of accounts receivable from over $1M in outstanding payments to weekly on-time posting. • Organized, documented and implemented new filing system of accounts payable, accounts received, payroll, benefits and HR procedures. Show less

Project Manager & Benefits Analyst/Programmer

• Sep 1998 - Apr 2006

Project Manager (2001-2004; 2005-2006) • Managed Health & Welfare clients ranging from 1,500 to 70,000 lives that represented over $25M in revenue. • Worked with various payroll systems and other types of data feeds. • Primary contact with client administrative staff; served as liaison between clients, internal operations and call center teams. • Served as assistant team leader and mentored internal staff. • Managed and developed implementation of new products and services, project plans, metrics documentation and schedules for the entire spectrum of benefits offered from Medical, Dental, Vision, STD, LTD, Flexible Spending Accounts and more. • Developed efficiencies by initiating project requests to enhance service delivery at lower cost while working across lines of business to convert internal systems, improving quality and service. • Led weekly client calls; created and delivered status reports to internal and external team as well as management. • Served on the implementation team to put Workflow (process of defining checks and balances and the "flow" of work) in place in the Winston-Salem office. Benefits Analyst/Programmer (1998 – 2006) • Implemented over 70 clients from mainframe-based platform to web-based platform. • Created and modified programs for processing employee benefits for over one million employees. • Managed several projects and multiple clients simultaneously. • Mentored and trained others on system and client specific information. • Troubleshot and managed difficult situations while working independently, as well as within corporate and small team environments. Show less