Experience

Merino Computer Concepts

• United States
• Computer and Network Security
• 1 - 100 Employee

• Network Operations Center Manager

  • Dec 2019 - Present

  -Support and perform physical and software upgrades on Windows environment servers. -Perform desktop software and firmware upgrades for end users. -Resolve workstation issues through vendor support. -Diagnose and resolve network level issues involving wired and wireless connectivity -Direct available resources for project management (i.e. cabling, server upgrades, equipment relocation). -Maintain knowledge base on existing infrastructure and procedures -Troubleshoot remotely and on-site issues; including but not limited to: Wifi connectivity, Printer connectivity, label printer connectivity, speed concerns, workstation issues, etc. -Work in a multi-vendor environment to support products from Cisco, Ubiquiti, Ruckus, Lexmark, Konica, Dell, HP, and Microsoft.



DakotaPro.Biz

• Network Subject Matter Expert

  • Sep 2017 - Dec 2019

  - Support systems utilizing OSPF, BGP, MPLS, and Spanning Tree protocols- Configure equipment for customer deployments: including but not limited to Cisco routers and switches; Ubiquiti/Unifi routers, switches, and wireless SOHO and enterprise level gear; configure residential grade routers or switches (i.e. Netgear, Belkin, etc.)- Ensure functionality and preparedness of returned equipment for redeployment.- Support technician for office devices (desktops, laptops, printers, etc.)- Familiarity with Active Directory system- Troubleshoot trouble reports remotely or on site and determine solutions in a timely manner- Educate support staff on equipment function, support and troubleshooting processes, and act as an intermediary between support staff and network operation center

• Technical Support Specialist

  • Mar 2016 - Sep 2017

  - Provide reliable, coherent, and concise phone and email relayed support- Support managed 3rd party hardware and software (i.e. email clients, managed layer 2 and 3 devices, web hosting support, MTU support, coaxial and fiber optic circuit support).-Support including but not limited to SOHO and enterprise level networking, IPv4 subnetting incl. CIDR, VPN and working knowledge of OSPF, BGP, and STP- Troubleshoot and configure phones and PBX systems (private branch exchange), allworx, asterisk, polycom- Provide broad support of multi-vendor ISP environment, including existing WISPinfrastructure and service



Circle K

• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jan 2015 - Apr 2016

  - Work in a wide range of temperatures (freezer, outside climate) - Communicate clearly and concisely with customers to fulfill their needs - Accurately record needs of the store in writing - Quickly and accurately handle transactions in both card and cash format, perform safe practices for money handling - Adapt to support new hardware (i.e. lotto machines, drink machines, snack machines, etc.) - Maintain a clean and organized store, both front-facing and back stock - Exercise safe physical habits when lifting or moving heavy objects