Assistant Manager

• Sep 2023 - Present

Store Manager

• Sep 2022 - Aug 2023

Assistant Manager

• Jun 2019 - Sep 2022

Store Manager

• Jul 2007 - Apr 2019

Customer Service and Visual Presentation were high priority. Responsible for making sales plans, hiring, training, reviews, executing entire store visual change every 2-3 weeks, store profit/ loss report results, customer service, customer survey experience, scheduling via Smart Scheduler with use of traffic counter strategy, District lead person, led a weekly asst mgr conference call to improve communication and training across the district. Staff was usually less than 10, so accountability,… Show more Customer Service and Visual Presentation were high priority. Responsible for making sales plans, hiring, training, reviews, executing entire store visual change every 2-3 weeks, store profit/ loss report results, customer service, customer survey experience, scheduling via Smart Scheduler with use of traffic counter strategy, District lead person, led a weekly asst mgr conference call to improve communication and training across the district. Staff was usually less than 10, so accountability, training and hiring was key. Show less Customer Service and Visual Presentation were high priority. Responsible for making sales plans, hiring, training, reviews, executing entire store visual change every 2-3 weeks, store profit/ loss report results, customer service, customer survey experience, scheduling via Smart Scheduler with use of traffic counter strategy, District lead person, led a weekly asst mgr conference call to improve communication and training across the district. Staff was usually less than 10, so accountability,… Show more Customer Service and Visual Presentation were high priority. Responsible for making sales plans, hiring, training, reviews, executing entire store visual change every 2-3 weeks, store profit/ loss report results, customer service, customer survey experience, scheduling via Smart Scheduler with use of traffic counter strategy, District lead person, led a weekly asst mgr conference call to improve communication and training across the district. Staff was usually less than 10, so accountability, training and hiring was key. Show less

Human Resources Manager

• Feb 2006 - Jul 2007

Maintained personell records for staff of 175, hiring, training, counseling, review execution, created schedules for each department, payroll budgets and OSHA standards

Cosmetic Sales Manager

• Jan 2002 - Jul 2007

Nurtured a department of 25 beauty advisors who functioned very well both independently and as a team, with successful and competitive relationships in a commissioned setting. Partnered with vendor reps to successfully train staff for Clinique, Estee Lauder, Lancome, Arden, Borghese, Clarins, Exuviance, Cosmeceuticals and fragrances. Hosted National Makeup Artist events requiring advance bookings and deposits. Ran GWP Presale events of up to $20,000 in presales to be rung before store opening… Show more Nurtured a department of 25 beauty advisors who functioned very well both independently and as a team, with successful and competitive relationships in a commissioned setting. Partnered with vendor reps to successfully train staff for Clinique, Estee Lauder, Lancome, Arden, Borghese, Clarins, Exuviance, Cosmeceuticals and fragrances. Hosted National Makeup Artist events requiring advance bookings and deposits. Ran GWP Presale events of up to $20,000 in presales to be rung before store opening and delivered to workplaces. Saw that beauty advisors booked appointments, did inventories and placed stock accordingly while growing their clientele to goal. Maintained a low associate turnover rate and filled open positions timely.

Area Sales Manager

• May 1994 - Jul 2007

Area Sales Manager for Mens, Kids, Intimate, Accessories, Costume Jewelry, Cosmetics and the Furniture Gallery at Queensgate. 1994-1997 managed all of the above at Queensgate. Cosmetics and Furniture were commissioned sales. Furniture was the biggest gallery in the company, including furniture, mattresses, rugs, lamps and decorative accessories. We also had the company clearance room. We did custom orders, work with vendor reps, and handled delivery problems. 1997-2000 I worked at West… Show more Area Sales Manager for Mens, Kids, Intimate, Accessories, Costume Jewelry, Cosmetics and the Furniture Gallery at Queensgate. 1994-1997 managed all of the above at Queensgate. Cosmetics and Furniture were commissioned sales. Furniture was the biggest gallery in the company, including furniture, mattresses, rugs, lamps and decorative accessories. We also had the company clearance room. We did custom orders, work with vendor reps, and handled delivery problems. 1997-2000 I worked at West Manchester Mall managing the same areas as above at different times. 2000-2007 I worked at the flagship store, York Galleria, where standards were the highest and we entertained many corporate visitors that required excellent visual standards. My last 2 years I was thrilled to have met my goal of moving into HR. I kept the Cosmetics ASM role as well. Ran successful inventories twice a year in each department and executed inventory reconciliation results each year focused on improvement. 2003-2007 held role of Chairperson of store BRAVO! team. (BT retail Associate Volunteer Outreach) Responsible to plan, organize and network projects between store associates and the community to benefit the youth, disabled and economically challenged residents in our community. Promoted involvement and fun.

Store Co Manager

• Nov 1993 - May 1994

Managed large trendy, junior fashion clothing store. Fast paced retail with heavy daily receipts, a lot of daily merchandising, heavy markdowns and frequent large floor moves. Participated in mall fashion shows frequently. Company filed for Bankruptcy. Stayed through liquidation. Managed large trendy, junior fashion clothing store. Fast paced retail with heavy daily receipts, a lot of daily merchandising, heavy markdowns and frequent large floor moves. Participated in mall fashion shows frequently. Company filed for Bankruptcy. Stayed through liquidation.

Store Manager

• Mar 1991 - Oct 1993

Development and training of sales and management staff. Analyzed and taught sales results looking at key performance indicators such as dollar and unit per customer standards. Excellent customer service skills recquired. Company filed bankruptcy. Stayed through liquidation. Development and training of sales and management staff. Analyzed and taught sales results looking at key performance indicators such as dollar and unit per customer standards. Excellent customer service skills recquired. Company filed bankruptcy. Stayed through liquidation.

Sales Specialist

• Oct 1990 - Mar 1991

Fittings and cash register Fittings and cash register

Bank Teller

• Oct 1990 - Mar 1991

General bank teller duties General bank teller duties

Store Manager

• Jun 1990 - Aug 1990

At age 21 I relocated to a Philadelphia suburb to take on my first Store Manager role at Willow Grove Park Mall

Store Co Manager

• Nov 1989 - Jun 1990

Super excited as I graduated college in December 1989 and able to open a new store with Ormonds at the new mall, York Galleria which opened in November 1989. Great experience opening a store.

Assistant Manager

• Jul 1989 - Nov 1989

Promoted to assistant manager in preparation for transfer to new mall upon opening a new location I would be at.

Fashion Advisor

• Jun 1986 - Jul 1989

Customer service, merchandising, register, processing daily new receipts and markdowns