Director, Sales Operations and Professional Services PMO

• Nov 2021 - Present

• Lead company sales operations and projects driving the advancement of sales initiatives producing new revenue of up to $5M annually and supporting total business revenue of more than $45M. • Provide insights and analysis on revenue and sales performance, develop operational processes including metrics reporting and compensation programs, and drive continuous improvement initiatives across Go-To-Market organization. • Drive cloud-managed DDI (DNS, DHCP, IPAM) professional services projects ensuring smooth migrations and customer success, and develop PMO best practices and dashboards for performance metrics. Show less

Project Management Consultant at Ciena

• Oct 2021 - Oct 2021

Senior Leader in IT Transformation Program (IT Elevate Partner)

• 2020 - 2021

• Implemented global divestiture strategy, cost savings, and reduction efforts by partnering with regional CIOs and IT executive leadership, influencing and managing relationships across global teams and driving accountability for global portfolio of initiatives exceeding 2020 $16M bankable plan by $10M in cost savings. • Drove global IT transformation initiatives transitioning centralized to localized technical services, including contract transfers and terminations, and disconnection of corporate services resulting in divested regional independence.• Coached Field Support and IT Service Management teams, implementing regional projects including VDI proof of concepts, endpoint engineering solutions, and classroom video conferencing solutions. Show less

Director, IT Security and Operations Program Management Office

• 2015 - 2020

• Built and cultivated IT PMO department, expanding two individual project managers into a team of 15+.• Expanded PMO enablement services by including a vendor management team of 4 overseeing contract, purchasing, and invoicing functions for multi-million-dollar contracts and purchases for IT, and added 2 enterprise architects to support technical projects.• Led and prioritized up to 100 projects, transitioning from US corporate to global portfolio, making and reinforcing business decisions supporting shared services across unique regional institutions and offices. • Designed and implemented organizational project governance, processes, and tools in support of corporate strategies by promoting a hybrid of Waterfall and Scaled Agile Framework methodologies.• Directed activities of project teams for large-scale critical projects, transitioning from physical datacenters to cloud, collaborating with key vendors like AWS, aligning with cloud-first strategy, rolling out enterprise-wide systems like ServiceNow, and leading large-scale server and network upgrades resulting in improved operating efficiencies. Show less

Director of Operations

• 2014 - 2015

• Developed and improved business processes, supporting projects across departments as part of senior leadership team for newly acquired institution standardizing 3 separate campuses with different operational maturity levels.• Created KPI dashboards measuring enrollment, financial, and graduation statistics, providing visibility to performance.• Facilitated evaluations of online readiness, supporting and achieving strategic goal of 25% online programs.

Director, Academic Initiatives

• 2013 - 2014

• Successfully orchestrated large-scale academic initiatives, including spearheading green field launch of Torrens University Australia (TUA) and acquisition of University of St. Augustine for Health Sciences (USAHS) by managing cross-functional project teams, including executives, ensuring all academic, operational, and technical requirements were successfully implemented. • Performed quality assurance audits for programs and services across US institutions, and collaborated on national, regional, and programmatic accreditation efforts, ensuring institution and program preparation for audits to achieve accreditation status and regulatory requirements. Show less

Associate Director, US Campus Operations

• 2012 - 2013

• Steered team of cross-functional operations managers driving delivery of consistent, high-quality service to 4 US campuses and online institutions including National Hispanic University (NHU), Kendall College, Santa Fe University of Art and Design (SFUAD), and NewSchool of Architecture and Design (NSAD).• Guided culture of continuous improvement and change, resulting in operational and student experience excellence.• Prioritized and executed strategic projects, confirming consistent and efficient operations across campuses from a shared services perspective. Show less

Associate Director, Business Process Design

• 2009 - 2012

• Coached team of process managers and led process improvement initiatives improving performance for operational, technical, and academic areas across corporate shared services and individual schools.• Designed and documented processes based on technical and anecdotal data, established KPIs, and facilitating design sessions, recommending improvements supporting operational scalability and technical integration.• Created scorecards and rubrics for measuring operational maturity, performing need assessments, and identifying gaps in technical and operational initiatives, enabling process improvement and new design.• Drove process and change adoption strategies for SIS and CRM system implementations, facilitating enhanced technology for improved operational processes and user adoption. Show less

Operations/Material Management, Project Management Lead, Project Controls

• Jul 1998 - Apr 2008

Business Operations Analyst: June 2005 – April 2008 Supported Installation Services cost recovery efforts of up to $29M by processing and tracking internal orders; Tracked financials, provided forecasts for revenue of approximately $2B/year; Identified risks, recommended actions to meet or exceed revenue targets, developed new business analysis methods enhancing forecasting processes and developing cross-functional best-practices. Project Controls Management Associate: Apr 2003 – Jun 2005 Managed Vendor and Carrier Performance issues by leading cross-functional teams to analyze trends identifying root causes for failures, and developing action plans for improvements. Quality Process / SAP Resolution Associate: Oct 2002 – Apr 2003 Managed SAP system and operational issues through resolution driving continuous improvement of processes, and trained users. Created and improved organizational processes by providing documentation and training. Assisted in developing a global process to identify, monitor and resolve billing blocks on orders resulting in an on-line tool (Billing Quality Database). Project Manager Team Lead: Jul 2001 – Sep 2002 Coordinated activities for 6 project managers .ensuring completion of services and material deliverables to customer schedules by identifying roadblocks, resolving issues and proactively improving performance. Coordinated and tracked order completions and billing efforts generating $10K - $100K per order in services revenue. Data and Operations Support Team Coordinator: Jul 1998 – Jul 2001 Directed and coached activities of 4 data support associates, analyzed and interpreted complex data, developed and implemented numerous reporting processes to improve performance, and summarized weekly performance trends to senior management and customers. Show less