Experience

Craneware

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Implementation Manager

  • Sep 2012 - Present

  • Managing the implementation of the Denials product for customers • Currently providing denials management implementation services to include consulting, workflow design, benchmark analysis, product adoption, process improvement, training and detailed analytical analysis. • Provides consulting services to ensure customers understand the complexities of their data, detailed analysis, and how to use these results to improve their revenue through the reduction of denied claims. • Educates customers how to measure progress against key performance indicators after go-live. • Provided the revised benchmarks for our Denials solution for which Craneware customers gage their progress so that they are more in line with measurable best practice. • Provides highly valuable insight to product development to solve bugs, recommendations for product enhancements, and testing during all product releases. • Performs user acceptance testing and provides feedback during each release process for bug fixes and enhancements to the Denials solution. • Provides robust education of the Denials solution to team, peers, product development, and sales. Show less



Claimtrust Inc.

• Hospitals and Health Care
• 1 - 100 Employee

• Consultant/Project Manager

  • Jan 2002 - Sep 2012

  • Worked directly with customers to improve revenue management processes and improve revenue recovery, while making recommendations around best practice. • Instrumental in the successful creation/development of the InSight Denials solution lending expertise in workflow design, claims management, reporting, and denials management. • Managed the implementation of all InSight solutions, while serving as the liaison between the customer and product design to enhance the products capabilities. • Worked directly with customers to improve revenue management processes and improve revenue recovery, while making recommendations around best practice. • Instrumental in the successful creation/development of the InSight Denials solution lending expertise in workflow design, claims management, reporting, and denials management. • Managed the implementation of all InSight solutions, while serving as the liaison between the customer and product design to enhance the products capabilities.



Tufts Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinic Coordinator

  • May 1987 - Dec 2001

  • Coordinated appointments for international patients traveling to the US, communication and organization of appointments in shared calendars. • Responsible for collecting patients’ clinical information for physicians and clinics, entering requisitions and lab work in CIS system, and advising of preparations. • Maintained databases in Excel. Served as back up to Billing Coordinator and Account Managers as needed. • Member of professional consulting team dispatched to King Abdulaziz University Hospital in Jeddah, Saudi Arabia, advising on administrative and clinic operations. • Managed the physicians’ calendar including patient appointments, surgical and clinic functions. • Responsible for word processing, organizing patients’ paperwork in preparation for surgery, maintenance of electronic medical records, and coordination of Head and Neck Tumor Conference. • Coordinated outpatient visits including referrals and verification of insurance. Duties included data entry and updating of patient records in the SMS resource scheduling system, contact with patients, physician offices, and payers. • Provided administrative support during daily clinical operations. Duties included ordering clinical tests, retrieving results, and scheduling consult appointments. Accountable for billing, collection of co-payments, and balance of cash drawer. Prepared patients for examination by taking vital signs, assisted physicians with exams, and prepared lab specimens. Worked closely with patients, physicians, nurses, and outside vendors. Show less