Christelle Ueckermann
Team Manager at GoVacation Africa- Claim this Profile
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German Limited working proficiency
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Afrikaans Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Graphic Design
Red & Yellow Creative School of BusinessMay, 2021- Sep, 2024 -
First Aid Level 1
Best Care Training InstituteNov, 2016- Sep, 2024 -
Fire Awareness
BLS MEDICAL LIMITEDJul, 2017- Sep, 2024
Experience
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GoVacation Africa
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South Africa
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Leisure, Travel & Tourism
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1 - 100 Employee
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Team Manager
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Aug 2019 - Present
GoVacation Africa is a full service destination management company, specialising in inbound travel to South Africa. Principle Accountabilities and Responsibilities:1) Client relationships • To ensure client expectations are met and the highest delivery of service is driven through the business.• To ensure that clients are offered the best available price and product.• To ensure effective communication with clients at all times• To ensure that all correspondence, documentation and proposals are delivered accurately and timeously• Turnaround time as per client specifications• Customer Care: Handling of complaints and problem Solving• Continually exceed the customer expectation2) Administration • Full understanding and follow-through of all divisional procedures and policies.• Submit timeous reports and adhere to deadlines• Maintain complete confidentiality with all company intellectual capital3) Financial reporting • Full understanding and follow-through of all divisional procedures and policies.• Submit timeous reports as requested and adhere to deadlines• Maintain complete confidentiality with all company intellectual capital4) Team management • To build and maintain good relationships within the team• Coaching, motivating, developing and mentoring and managing the team• Manage expenses and training needs• Effectively communicate and implement best practice policies and procedures• Build relationships and support all business units within Tourvest Destination Management• Pro-actively get involved• Assist in areas of expertise• Flexibility to assist colleagues out of normal office hours, when and if required5) Supplier relationship • Commitment to and building relationships with Tourvest Destination Management preferred partners• Understanding supplier products• Personal development on destinations and products6) Learning and Development • Continuously develop product knowledge• Keep abreast of industry trends Show less
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Team Supervisor
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Aug 2018 - Jul 2019
GoVacation Africa is a full service destination management company, specialising in inbound travel to South Africa. Principle Accountabilities and Responsibilities:1) Client relationships • To ensure client expectations are met and the highest delivery of service is driven through the business.• To ensure that clients are offered the best available price and product.• To ensure effective communication with clients at all times• To ensure that all correspondence, documentation and proposals are delivered accurately and timeously• Turnaround time as per client specifications• Customer Care: Handling of complaints and problem Solving• Continually exceed the customer expectation2) Administration • Full understanding and follow-through of all divisional procedures and policies.• Submit timeous reports and adhere to deadlines• Maintain complete confidentiality with all company intellectual capital3) Financial reporting • Full understanding and follow-through of all divisional procedures and policies.• Submit timeous reports as requested and adhere to deadlines• Maintain complete confidentiality with all company intellectual capital4) Team management • To build and maintain good relationships within the team• Coaching, motivating, developing and mentoring and managing the team• Manage expenses and training needs• Effectively communicate and implement best practice policies and procedures• Build relationships and support all business units within Tourvest Destination Management• Pro-actively get involved• Assist in areas of expertise• Flexibility to assist colleagues out of normal office hours, when and if required5) Supplier relationship • Commitment to and building relationships with Tourvest Destination Management preferred partners• Understanding supplier products• Personal development on destinations and products6) Learning and Development • Continuously develop product knowledge• Keep abreast of industry trends Show less
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Tour Consultant
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Feb 2018 - Jul 2018
GoVacation Africa is a full service destination management company, specialising in inbound travel to South Africa. Principle Accountabilities and Responsibilities 1) Reservations: • Reservations of all services requested by clients• Respond to written requests and provide written confirmations• Opening of client files according to GoVacation Africa standards• Loading reservations on Tourplan• Stay in constant communication with agents with regards to status of reservations, payment requirements of reservations• Documentation Management of all Reservations• Manage MOD phone and queries as required2) Client care:• Manage client complaints and emergencies• Maintain contact with agents3) Payment and account queries: • Manage payments and Account queries: Follow up on payments, ensure payment conditions are strictly adhered to, keep Team Manager informed of possible problems and arrange pre-payments4) Financial reporting and administration: • Explanation of variances and reconciling of files• Margin Management (high & low)• Submit timeous reports as requested and adhere to deadlines• Maintain complete confidentiality with all company intellectual capital• Ensure that all documentation has been filed and that files are updated6) Client relationships • To ensure client expectations are met and the highest delivery of service is driven through the business• To ensure that clients are offered the best available price and product• To ensure effective communication with clients at all times• To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously• To follow-up with clients and any leads7) Supplier relationship • Commitment to and building relationships with Tourvest Destination Management preferred partners• Understanding supplier products8) Learning and development: • Continuously develop product knowledge by attending all internal training • Keep abreast of industry trends Show less
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Operations Supervisor
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Jun 2017 - Jan 2018
Operations Supervisor for Casino outlets. The Hospitality Solutions Company (HSC) is the largest supplier of skills to the hospitality industry in Gauteng. Clients include 5 star hotels, top South African Corporate, Event Companies, Casinos, Restaurants and anything hospitality. Roles and Responsibilities:1. The Client:• This includes recruiting and arranging staff, booking the required staff for the allocated times.• Identify the clients requirements and standards and recruiting accordingly.• Ensure all staff are dressed according to the clients standards. • Ensure all staff rosters are collected and the required levels of staff are provided • Have a weekly meeting with your client to discuss staff performance.• Be available for special functions in the event of a problem or a query. • To develop a good working relationship with your client.2. General • Client’s needs and requirements are anticipated and acted upon as soon as possible.• Assist on obtaining new clients and ideas to improve service in HSC via client suggestions. • Effective communication is maintained by attending meetings as required.• Regular on-the-job training is carried out to ensure that duties are performed correctly to Company standards.3. Key task areas• To maximize the amount of staffing utilized on the site• To improve profitability with regards to maintaining cost • To improve communication channels with regards to the client and the sites requirements. • Proactively up selling the services and products to all clients.• To build a lasting relationship with your client and ensure you assist them where possible. Show less
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Assistant Contract Manager
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Nov 2016 - May 2017
Assistant Contract Manager for conference & banqueting The Hospitality Solutions Company (HSC) is the largest supplier of skills to the hospitality industry in Gauteng. Clients include 5 star hotels, top South African Corporate, Event Companies, Casinos, Restaurants and anything hospitality. Roles and Responsibilities:1. The Client:• This includes recruiting and arranging staff, booking the required staff for the allocated times.• Identify the clients requirements and standards and recruiting accordingly.• Ensure all staff are dressed according to the clients standards. • Ensure all staff rosters are collected and the required levels of staff are provided • Have a weekly meeting with your client to discuss staff performance.• Be available for special functions in the event of a problem or a query. • To develop a good working relationship with your client.2. General • Client’s needs and requirements are anticipated and acted upon as soon as possible.• Assist on obtaining new clients and ideas to improve service in HSC via client suggestions. • Effective communication is maintained by attending meetings as required.• Regular on-the-job training is carried out to ensure that duties are performed correctly to Company standards.3. Key task areas• To maximize the amount of staffing utilized on the site• To improve profitability with regards to maintaining cost • To improve communication channels with regards to the client and the sites requirements. • Proactively up selling the services and products to all clients.• To build a lasting relationship with your client and ensure you assist them where possible. Show less
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Internship
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Jan 2015 - Nov 2016
Practical experience in all departments of the Hospitality industry. Casa Toscana Lodge, Lynnwood Manor: June 2016 – September 2016 Internship in Sales and Marketing as a Function co-ordinator for weddings and functions. Royal Elephant, Centurion:14 March – 14 April 2016 Practical training in Food and Beverage/ Banqueting department (conference and restaurant) Union Caterers, Pretoria: 12 January – 12 February 2016 Practical training in Food preparation and cooking Stay Easy Pretoria, Pretoria CBD: 12 October – 6 November 2015 Practical training in the Front Office department Garden Court Hatfield, Pretoria: 18 August – 11 September 2015 Practical training in the Housekeeping department Worked as a room attendant and cleaned public areas Villa Sterne, Pretoria: 12 May – 5 June 2015 Practical training as an All-rounder (reception, restaurant and rooms division) Show less
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Education
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2015 - 2016
The Capital Hotel School and Training Academy
NQL5 Hotel Management Course, Hospitality Management
Community
