IT Manager

• Dec 2022 - Present

In my current role, I perform a wide range of both technical and security compliance tasks, including the following: - Project Management: Oversee multiple projects, most recently installing and configuring firewalls, and segmenting all branch networks. I've also built out a centralized log management solution and deployed a third-party patch management and inventory solution. - Maintenance Management: Ensure that all hardware and software is patched on-schedule and maintained. Manage all equipment and service contracts to ensure that maintenance is performed regularly. - Manage approximately 15 IT vendors using a vendor management tool. - Write and manage all IT departmental policies, including the Information Security Program (ISP), Business Impact Analysis (BIA), and Disaster Recovery/Business Continuity Plan. - Research and propose solutions to executive management that are within budget, and meet timelines to implement solutions. - Manage/automate staff onboarding/offboarding. - Build/configure multiple systems, including Windows Server, Ubuntu Server, FortiGate, Cisco switches and routers, HPE switches, VoIP equipment, and more. - Provide regular security training to NBCU staff. - Resolve vulnerabilities found during regular vulnerability scans and external/internal penetration testing. - Use PowerShell to automate solutions. Show less

Systems Administrator

• Aug 2022 - Dec 2022

Network Operations Specialist

• Aug 2019 - Feb 2020

In addition to duties assigned in previous positions within X2nSat, I currently perform the following functions:- Supervise all technical support staff, and administer new policies and procedures in a constantly shifting environment. - Work with X2nSat Leadership to develop and maintain all technical support processes and procedures.- Perform advanced NOC and satellite-network troubleshooting, and resolve both network- and end-user issues.- Troubleshoot network-related performance issues, including throughput, signal quality, etc.- Assist with managing all procedures related to programming, ordering, and shipping X2nSat satellite equipment to our customers. - Participate in improving company-wide network security. Show less

Assistant Network Engineer

• Apr 2019 - Feb 2020

Current projects include the following:• Responsible for coordinating all setup activities, reporting, and communication between X2nSat and a client during the construction of a 3.7m LEO satellite tracking antenna that will be housed in a 4.5m radome on the X2nSat building roof.• Currently conducting testing of the Ansible network automation tool and its features in a test networking lab, to determine how to deploy this technology within X2nSat’s network. Current primary responsibilities include the following:• Support the engineering team with designing, deploying, maintaining, and troubleshooting X2nSat’s core network, VoIP systems, and remote hosts. Primarily configure and troubleshoot Cisco and Ubiquiti devices. • Assist the engineering team with turning up new client networks and services.• Assist with connecting X2nSat to the Open Cloud Communication platform, including the Amazon Web Services (AWS) cloud, and Microsoft Azure.• Manage and maintain Decimator and Kratos—X2nSat’s RF carrier monitoring systems—in both Petaluma and Las Cruces.• Manage and maintain all internal IP network diagrams using Visio and Draw.io, and create new diagrams that illustrate changes that will occur within the network. • Develop and manage processes for ensuring that all outgoing equipment shipments to customers are delivered on-time, and all incoming shipments are received by the proper departments. • Develop and manage processes for ensuring that all customer equipment is programmed and prepared for shipment on-schedule, and that equipment inventories are accurate. • Work with the Sales and Engineering teams to find solutions to customers’ current and future communications needs, and prospective clients’ needs. • Work with the Network Operations Center to provide L3 client support with stellar customer service. Show less

Network Engineer (Intern)

• Dec 2018 - Mar 2019

As an intern in the Engineering department at X2nSat, I perform the following duties:• Test, configure, deploy, and troubleshoot X2nSat's core network, which consists of a blend of Cisco and Ubiquiti routers and switches, FortiGate firewall technology, and RF satellite hub equipment.• Install and cable physical Cisco and Ubiquiti equipment within X2nSat's core network, using X2nSat's professional cabling and installation procedures.• Test and troubleshoot new TDM/TDMA and terrestrial network topologies for clients prior to implementing them into X2nSat's core network. • Troubleshoot inbound and outbound RF carrier throughput issues.• Build small terrestrial test networks, and test throughput using IPerf3. • Test and monitor X2nSat's RF outbound and inbound carriers using a multi-port Decimator. • Assist with migrating clients to upgraded VoIP platforms, which includes configuring, testing, and troubleshooting VoIP network devices, such as PBX systems, Tenor voice gateways, and related programs.• Design new network topologies using Microsoft Visio, and discuss resiliency issues within these networks, such as how to implement redundancy and security in the network.• Program/Provision Flexcom RF units for deployment in the field.• Test both copper and fiber connections on existing routers prior to deployment.I have also completed the following while working in this role:• Built, designed, and configured a complete UHP hub/station network in X2nSat's Engineering Lab, which included calculating correct frequencies and symbol rate for proper deployment of the network. Show less

Network Support Specialist

• Aug 2018 - Dec 2018

I perform the following duties:• Provide comprehensive technical support of X2nSat-supplied products, services, and/or peripherals using documented procedures and available tools.• Initiate, operate, monitor, troubleshoot, restore, and maintain VSAT, network, and VoIP service to remote customers and internal to the GNSC/NOC infrastructure.• Utilize multiple platforms to provide support, including Netsuite, Salesforce, and available troubleshooting tools. • Provide technical support on X2nSat-supplied hardware and software to the point of installation and basic use to the level of service appropriate per customer and/or product.• Use troubleshooting techniques and tools to identify technical defects/issues.• Actively support the customer and field technician in all aspects from VSAT installation through to problem resolution, keeping the customer and field technician informed and updated throughout life of incident.• Maintain knowledge of X2nSat's product line and service offerings along with future industry products and technologies.• Conduct thorough shift change briefings, technical analysis, and provide reports as required.• Attend required technical training sessions and keep current with X2nSat technologies and procedures.• Identify and provide input on unique or recurring customer problems.• Perform preventative and repair maintenance on Telecommunications and IS equipment as required. • Monitor weather and adjust transmit power accordingly.• Follow the technical direction of senior staff on shift as required.• Receive and conduct technical training as directed.• Follow all company policies and procedures.• Work in a constant state of alertness and in a safe manner.• Perform other duties as assigned. Show less

ELA Assessment Development Specialist

• Sep 2016 - Aug 2018

I wrote and reviewed assessment materials for the following programs: • College-Level Education Program (CLEP) College Composition• Advanced Placement (AP) English Language and Composition• State of Texas Assessments of Academic Readiness (STAAR)• Graduate Record Exam (GRE) Essay• SAT Reading• WinsightMy job demands excellent wordsmithing and communication abilities, adherence to a wide range of protocol criteria based on the program, a good deal of creativity, and the management of multiple overlapping deadlines. Scholarly research is also essential to my work, and most of my research involves locating test prompt materials that meet specific assessment criteria. In a previous position under the same title, I worked with a small team of 11 assessment-development specialists to manage the performance of over 12,000 SAT Essay raters and their management teams, in conjunction with the College Board, as well as develop materials to support scoring processes and performance. My job included the following:• Development and oversight of scoring performance statistics to target large-scope rater performance issues• Creation of and monitoring of live training materials to improve rater performance• Development of rater calibration materials, including writing annotations for responses, to ensure that raters are prepared to score constructed responses• Review and management of non-traditional test-taker responses that require special handling• Participating in and managing sample selection sessions for rater training and calibration materials, to be reviewed and approved by the College Board• Monitoring of daily notes and alerts from scoring management in order to track and mitigate rater performance issues Show less

Graduate Record Examination (GRE) Scoring Leader

• Oct 2010 - Sep 2016

I supervised up to 30 raters during scoring of Graduate Record Examination (GRE) Essay responses. My responsibilities included the following:• Mentoring raters on general scoring performance and scoring of non-traditional responses• Maintaining a strong understanding of current scoring criteria and practices• Mitigating scoring performance issues through the use of multiple monitoring and statistical analysis techniques• Providing feedback on scoring performance• Reporting rater performance to the Assessment Development team Show less

Professor of English, College Composition

• Dec 2009 - Dec 2010

I designed curriculum for and taught English 1A: College Composition, and English 1: Developmental Writing. I designed curriculum for and taught English 1A: College Composition, and English 1: Developmental Writing.

Professor of English, College Composition

• Sep 2009 - Dec 2009

I taught English Writing 50: Developmental Writing, and English 1A: College Composition. I taught English Writing 50: Developmental Writing, and English 1A: College Composition.

Teaching Associate

• 2008 - 2009

I taught English 1A: College Composition as a Graduate Teaching Associate. I developed the curriculum for my courses in conjunction with modern college composition theory and practices. My classes contained between 20-30 students. I taught English 1A: College Composition as a Graduate Teaching Associate. I developed the curriculum for my courses in conjunction with modern college composition theory and practices. My classes contained between 20-30 students.

Reading Instructor

• May 2008 - Aug 2008

I taught reading techniques and reading absorption to students of all ages, from kindergartners to college-going adults. My classes usually consisted of more than 25 students. I taught reading techniques and reading absorption to students of all ages, from kindergartners to college-going adults. My classes usually consisted of more than 25 students.