Experience

Praxis Consulting

• Director, Investigations

  • Nov 2021 - Present

  Operations leader in claims, providing subrogation services for the P&C industry. Our team at Praxis identifies, investigates, and recovers paid losses resulting from auto physical damage, medical, property, and worker's compensation cases. We contract to handle projects large and small through closed and open file reviews, outsourcing, and file referrals. Current role responsibilities:• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives• Draw on relationships with executives, department heads, external partners, and vendors to make decisions regarding operational processes and strategic goals• Plan and analyze key metrics to ensure efficient and timely completion of investigations• Devise strategies for ensuring growth, and implement process improvements to maximize subrogation recoveries and minimize costs• Adhere to Crawford & Company policies and standards, and ensure operations remain in compliance with laws and regulations• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment Show less

• Investigations Manager

  • Sep 2019 - Nov 2021

  Praxis identifies, investigates, and recovers damages from responsible third parties. The subrogation opportunities found range from oversights to complex liability/coverage circumstances and disputes. Praxis understands each states' specific laws ensuring the best recovery outcomes. As the Investigations Manager, my responsibilities include:• Managing the day to day operations of the Investigation unit to ensure quality performance and excellent in results.• Identifying and implementing opportunity for process improvement.• Communicating and coordinating with other managers/departments to ensure successful overall organizational results.• Identifying training needs and administering the necessary training to ensure high quality performance and employee development.• Providing technical guidance and performance evaluations to employees.• Developing resources to improve the quality of investigations• Recruiting and hiring high level talent and overseeing collegiate claims internship program Show less

• Investigator

  • Jun 2017 - Sep 2019

  My position as an Investigator required reviewing large amounts of information to build a successful demand for damages from responsible third parties. If the information was not available, I applied curiosity, creativity, and persistence to the resources available to obtain it. I am well versed in negligence laws, establishing provable damages, evidence handling, and investigative techniques for gathering hard to get information to prepare for negotiation, arbitration, or litigation.

• Investigation Tech Intern

  • Apr 2017 - Jun 2017

  To assist Investigators, I reviewed claim files and initiated correspondence to gather additional information. This internship involved creating contacts nationwide as well as online research and documentation.