Experience

The Craneware Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Product Analyst

  • Sep 2022 - Present

  Communicating business requirements and user personas to delivery teams.Working with Product Manager(s) to ensure internal and external stateholders are aligned and informed.Prioritizing backlog for the delivery team.User story and acceptance criteria writing.Working with documentation team to create release notes and user guide(s).

• Product Support Specialist

  • Jul 2021 - Sep 2022

  Collaborating with our Product Delivery teams via Cross Functional Meetings to ensure upcoming software changes are understood and our Support team are ready to help deliver these to our customers.As a new product launches/updates, new standard processes are identified and discussed with management to identify potential resource impacts to the department.Ensuring the team is equipped to meet SLAs and departmental KPIs by keeping knowledge bases up to date for new products and functionality changes.

• Software Support Implementation Representative

  • Feb 2020 - Jun 2021

  Working with customers to extract the correct data to implement them with Craneware Software. Usually working with different Patient Accounting Systems which gives us some great challenges when it comes to getting the correct format of data required for our tools.

• Software Support Apprentice

  • Jul 2019 - Feb 2020

  Working within the Implementation Pod. Tasks included - file processing for customers and then setting up meetings to get them loaded on their network.Continually trying to progress our processes to be more efficient for internals and customers.


Webhelp UK
• Customer Service Adviser

  • Aug 2016 - Jul 2019