Implementation Manager

• May 2023 - Present

E-commerce & Paid Media Executive

• Nov 2022 - May 2023

Taking responsibility to design, optimise and scale “best-in-class” media campaigns, along with Paid Social campaigns; meeting performance targets and developing long lasting strategies to increase the paid channels for Dormeo.

Digital Marketing Assistant

• Oct 2021 - Nov 2022

As part of the digital team my job consists of several elements including:1. Assisting the Digital team by managing the www.dormeo.co.uk website with a commercial focus to implement Dormeo’s promotional plan across digital channels2. Update the website product catalogue; including adding new products, pricing and stock updates, descriptions, images and video3. Schedule and implement online merchandising plans4. Working closely with digital partners to implement Dormeo’s digital strategy; with particular focus on affiliate marketing and email marketing campaigns5. Managing post-purchase customer communications, including working with external partners to manage customer product and service reviews6. Assisting in continuously improving the on-site customer journey through Dormeo’s website development pipeline; testing new developments and split testing landing pages7. Monitoring website activity on a daily basis8. Working closely with the Operations team to ensure all orders are effectively processed and stock management is in line with forecasting9. Reviewing invoicing & liaise with the Finance team to ensure all digital spend is in line with budgets10. Supporting the team with any other task that is needed on a day to day basis. Show less

Store Manager

• Sep 2017 - Oct 2021

I joined Dormeo in September 2017 to open their first ever UK retail showroom. From developing the new store to merchandising and marketing the store to the local area, the beginning of my role was something I had never experienced before. Once the store was all set up we opened the doors unsure how it would be taken by the local community. It is safe to say that with my guidance the store has triumphed in its first year exceeding expectations in every possible area. Although a much slower pace of retail then I was used to, it has been enjoyable as you gain a much closer relationship with your customers and colleagues and therefore operate to the highest levels of customer service within the industry. Show less

Store Manager

• Jan 2017 - Sep 2017

Whilst at CeX I developed my management style to work within a slower pace of business then I was used to, as a result I extended my focus on customer services and colleague development within my team to hit their fullest potential under my guidance. As a part of this role I under took a much broader range of skills including balancing P&L's and managing time not only for myself but for my team to boost the potential growth of the store up to one of the best operationally sound stores throughout the company. Show less

Department Manager

• Aug 2015 - Dec 2016

During my time in Tesco I managed various departments ranging from fresh food to warehousing. I have the ability to adapt to any challenge thrown in front of me and as a result could slot anywhere within the management team to suit the business.

Customer Assistant

• Nov 2012 - Aug 2015