Experience

GC Valves, LLC.

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Apr 2012 - Present

  Charlotte, North Carolina Area



CHARLOTTE PLAYSETS INC

• United States
• Retail

• Sales & Operations Manager

  • Apr 2008 - Apr 2012

  Charlotte, North Carolina Area Managed all aspects of sales and support of commercial and residential playground equipment. Responsible for ensuring superior service on installation projects valued at up to $100,000. Scheduled and managed installation crews of up to four. Ensured timely , high-quality job completion and 100% customer satisfaction. Managed warehouse inventory and staff. Was responsible for managing vendor warranties to clients’ satisfaction



Carolina Pool Management

• United States
• Recreational Facilities
• 1 - 100 Employee

• Account Manager

  • Jun 2004 - Mar 2008

  Charlotte, North Carolina Area Managed relationships for an average of 30 neighborhood and Country Club facilities with an >85% retention rate. Managed and scheduled 150+ seasonal employees, and all aspects of technical service troubleshooting through resolution.



MCI

• Industrial Machinery Manufacturing

• Network Engineer II

  • Jun 2000 - Jun 2004

  Cary, NC Primary responsibilities included performance of End-to-End trouble isolation of analog and digital data services on physical and switched networks, as well as customer applications and network equipment. Utilized network performance monitoring tools and test equipment to identify and correct impairments on the DS0, DS1, and DS3 levels of the MCI digital network. Interacted with customer service centers, network management centers, MCI operations, and Local Exchange Carriers to facilitate… Show more Primary responsibilities included performance of End-to-End trouble isolation of analog and digital data services on physical and switched networks, as well as customer applications and network equipment. Utilized network performance monitoring tools and test equipment to identify and correct impairments on the DS0, DS1, and DS3 levels of the MCI digital network. Interacted with customer service centers, network management centers, MCI operations, and Local Exchange Carriers to facilitate isolation and repair of data services within established objectives. Show less