Experience

PQube
• United Kingdom
• Computer Games
• 1 - 100 Employee
• Social Media Manager

  • Feb 2023 - Present

Maximum Performance
• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee
• Administrative Assistant / Social Media Manager

  • May 2022 - Feb 2023


InspireAll

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Social Media Coordinator

  • Sep 2020 - May 2022

  Delivering Facebook ad campaigns Developing social media strategy Copywriting for Facebook & Instagram Designing graphics for Facebook & Instagram Delivering Facebook ad campaigns Developing social media strategy Copywriting for Facebook & Instagram Designing graphics for Facebook & Instagram

• Administrative Assistant

  • Jan 2018 - Sep 2020


ESA Retail

• United Kingdom
• Market Research
• 1 - 100 Employee

• Office Manager

  • Feb 2017 - Sep 2017

  · Employee management: Allocating interviewers for shifts, problem solving, conflict resolution, devising call center games and incentives to boost productivity, and creating a positive and enjoyable work environment.· Payroll: Creating timesheets on excel, checking timesheets on a daily basis, processing pay.· Recruitment: Writing recruitment scripts for supervisors to conduct telephone interviews with potential employees, conducting assessment days, scanning documents, fully training successful applicants.· Customer care: Helping to solve customer issues, handling complaints and resolving any conflict between interviewer and respondent.· Project management: Managing various market research projects and overseeing their completion, creating and assessing productivity reports, working to short deadlines.

• Supervisor

  • May 2016 - Jan 2017

  Monitoring interviewers, quality control, writing feedback forms, providing constructive feedback and following up on interviewer progress, reporting any issues to the office manager.

• Telephone Operator

  • Apr 2012 - Apr 2016

  Conducting customer satisfaction surveys (predominantly B2B) using Voxco Virtual Interview software,building a positive rapport with customers, taking down complaints verbatim, ensuring all customer details on the system were accurate.