Presales Project Manager

• Oct 2022 - Present

Presales Support Manager

• Jul 2022 - Oct 2022

Senior Sales Manager - Australia/New Zealand

• Mar 2020 - Aug 2021

Responsibilities: - Responsible for market targeting, new client discovery, customer requirements evaluation, and suppliers/factories recommendation in Australia & New Zealand regions - Major existing and potential clients include Edimax, Kite N Co., Mecha Smart Home, Aquatec Equipment etc. Achievements: - Followed up with the clients with their requirements, and most of them have procured sample units from factories - Guided clients to “OEM” Apps with their own logos and layout, and customise the features they need

APAC Video Solutions Architect (APAC Video Lead)

• Nov 2017 - Jan 2020

Responsibilities: - Responsible for technical communications, systems architecture, market analysis, 3rd party partnering, clients targeting, and RFP responses of the company's digital video products in APAC region, including Australia, New Zealand, Singapore, Malaysia, Vietnam, Macau, and Korea markets - Major existing and potential clients include Foxtel, Optus, Sky NZ, SingTel, Starhub, MediaCorp, HBO Asia, Astro, Maxis, Viettel, Macau Cable, CJ Hello Achievements: - Jointly leading several RFPs/opportunities exploration in APAC region, e.g. Starhub's linear OTT headend, HBO Asia's broadcast headend, Astro's Android STB, Viettel's Android STB, Macau Cable's broadcast headend, CJ Hello's broadcast headend - Successfully won some projects, e.g. HBO Asia's broadcast headend, Macau Cable's broadcast headend, and some projects are ongoing with good chances, e.g. Maxis's Android STB, CJ Hello's broadcast headend

International Sales Support

• Nov 2016 - Nov 2017

Responsibilities: - Processed local customer requests regarding new PO ordering, goods delivery, custom clearance, faulty unit inspection, repair & replacement - Built up testing environment, and worked with technical support team to inspect faulty units returned from clients, and repair if necessary - Improved the current ordering & RMA processes, e.g. stock buffer planning, stock re-location, courier firm selection - Major existing clients included Telstra and National Broadband Network (NBN) Achievements: - Proactively processed new orders & RMA requests and shortened the delivery/replacement time - Made proper records of all the shipment & stock details regarding new orders, stock replenishment & re-location, and faulty units return & replacement - Selected proper courier companies for more efficient & cost-effectiveness delivery

Technical Support & Pre-Sales Engineer

• Aug 2015 - Jun 2016

Responsibilities: - Responsible for systems deployments, technical trainings, post-sales support, and pre-sales demos of the company's digital video products in Singapore, Malaysia, Indonesia, Vietnam, and China markets - Major existing and potential clients included SingTel, Telekom Malaysia, Starhub, Ideal Systems, FPT Group, Hainan Network TV Achievements: - Completed pre-sales demos for new opportunities, e.g. Starhub's Zixi function, Ideal Systems's Zixi function - Completed installation tasks, e.g. SingTel's linear OTT headend deployment, Hainan Network TV's linear OTT headend expansion - Provided post-sales support, e.g. Telekom Malaysia's linear OTT headend upgrade, FPT's contribution encoders headend upgrade

Systems Engineer, Interactive Media Technology (OTT)

• Sep 2013 - Aug 2015

Responsibilities: - Jointly in charge of headend of the OTT architecture for both linear channels & VOD contents - Responsible for the operations of various broadcast systems comprised of IRDs, broadcast encoders, OTT live & VOD transcoders from different vendors, e.g. Sencore, Ericsson, Harmonic, Envivio Achievements: - Participated into the design, planning, implementation, and testing activities of many complicated projects, e.g. Singapore National Day Parade live streaming system, Envivio's OTT live transcoders upgrade, Harmonic's broadcast encoding headend procurement & deployment, Harmonic's OTT VOD transcoding farm upgrade

Systems Engineer

• Jul 2009 - Jul 2011

Responsibilities: - Responsible for pre-sales demos, systems deployments, technical trainings, and post-sales support of the company's digital video products in Hong Kong, Macau, and China markets - Major existing and potential clients included Hong Kong Cable TV, PCCW, APT Satellite Holdings, Hong Kong Jockey Club, Hong Kong Satellite TV, TDM (Macau), Shenzhen Topway, Zhuhai Cable TV, Sichuan Cable TV Achievements: - Completed pre-sales demos and successfully won potential projects, e.g. Hong Kong Jockey Club's contribution encoders headend, Hong Kong Satellite TV's broadcast headend, TDM (Macau)'s broadcast headend, Sichuan Cable TV's broadcast headend - Completed installation tasks, e.g. Hong Kong Satellite TV's broadcast headend deployment, TDM (Macau)'s broadcast headend deployment, Zhuhai Cable TV's broadcast headend deployment - Provided post-sales support, e.g. Hong Kong Cable TV's broadcast headend upgrade, PCCW's broadcast headend upgrade, Shenzhen Topway's broadcast headend expansion, APT Satellite Holdings's broadcast headend upgrade & expansion