Chinemerem Orunta
IT Instructor & Support Specialist at Pacesetters' Schools Abuja- Claim this Profile
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English Native or bilingual proficiency
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Igbo Limited working proficiency
Topline Score
Bio
Credentials
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Oracle Database 10g Administrator Certified Master
OracleJan, 2009- Sep, 2024
Experience
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Pacesetters' Schools Abuja
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Nigeria
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Education Administration Programs
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1 - 100 Employee
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IT Instructor & Support Specialist
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Jan 2017 - Present
• Created an online communication system between teachers and students through Google class to enhance communication and learning during the 2020 Pandemic period. • Worked closely with school's management team to setup remote work tools and profiles for staff using Zoom, Slack, Calendly & Google Drive. This helped improve work productivity during Pandemic season. • Administered school's social media platforms on Facebook, Instagram, LinkedIn and helped drive engagements by over 85%. This resulted in student growth and revenue across the institution. • Oversaw the design, development and deployment of school's website with IT team. This improved school's registration workflow by over 62% as parents could now enroll and pay school fees online. • Helped set up CRM system for school to effectively manage database records of teachers and students across the organisation using Zendesk. • Provided training for IT staff on new web technologies such as HTML, CSS, JavaScript that could be used by organisation later on. Show less
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Faith Alive Ministries
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United States
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Religious Institutions
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1 - 100 Employee
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IT Support Specialist
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Jan 2015 - Dec 2016
• Worked with content writing team to gather and create/edit online articles and publications on Missions Initiative (Missons Digest Publication Arm). • Worked closely with church board to promote activities on social media platforms such as Facebook, Instagram. This helped drive engagement by over 90% with members. • Assisted with social media campaigns on Facebook, Instagram to help drive awareness on church programs such as special events, anniversaries, announcements. The Church was able to secure over 11 sponsors for various events via this channel. • Provided training for church's IT staff on latest web technologies such as HTML, CSS, JavaScript to assist with maintenance of church website. • Oversaw preparation of salary schedule for monthly payments of staff salaries, administration of church accounts as well as church's monthly income and expenses management. • Helped set up CRM system for effectively managing church staff using Zendesk. Show less
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IT Support Engineer
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Jan 2013 - Dec 2014
• Worked on configuring CISCO Routers, mounting of equipments on masts, attending to customer queries, and marketing of the company's products. • Assisted with troubleshooting damaged broadband equipment purchased by customers across various sale centres. Managed open tickets across Zendesk. • Helped out with software documentation of broadband firmware, IT support tips and report on broadband equipment sales using Microsoft Office. This helped improve customer service response time by over 80% times faster. • Worked closely with marketing staff to enable them achieve their goal of 130% annual revenue increase on broadband equipment sales by setting up social media accounts for company and running targeted digital campaigns/ads to help boost sales. • Provided training for IT staff on web technologies such as HTML, CSS, JavaScript that could be beneficial to creating hybrid apps that could help manage firmware for the company. • Assisted with managing clientele information and records across Zendesk, as well as providing database services for company clients based upon request. Show less
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IT Support Engineer
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Jan 2011 - Dec 2012
• Created and implemented a standard financial record information management system to help keep track of stocks and sales, designed database to contain records using Oracle 11i. • Set up a database for proper administration and better service provision for one of our clients using Oracle 11i. This helped us improve service quality for them by over 22%. • Worked closely with management and marketing crew to ensure that they attained their sales growth for the annual year by over 87%. • Assisted with keeping records of stock and sales as well as providing managerial assistance in the consignment of products. • Provided training and mentoring for junior IT and marketing staff on current web technologies and social media marketing tips to help boost sales and drive revenue. • Set up first social media marketing IT team to help strategise and draw up campaign plans for promoting company's products and services on the public domain. Show less
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Education
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2005 - 2009
Caritas University
Bachelor of Science - BS, Information Technology
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